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MonkeyG
05-08-2013, 07:23 AM
table ninja and HEM2 not working after FTP update

steel88
05-08-2013, 07:38 AM
I have the same problem

pye451
05-08-2013, 07:41 AM
same here

Morpheuzis
05-08-2013, 07:57 AM
after update FTP no work HUD HM2
p.s. manual import hand history send "error"

andrej82
05-08-2013, 07:57 AM
+1

JokerTen
05-08-2013, 08:19 AM
Since the new FTP update I can no longer import any hands (and as such the HUD doesn't work). It looks like it imports the file but can't read the HHs. When I try to import them manually it says:

Files imported: 1 of 1
Hands imported: 0
Hands/second: 0,0
Duplicates: 0
Errors: 40 (I played 40 hands)

Is there a way I can get around this manually or do I have to wait for a HM2 update?

Thanks

Edit: I tried with HM1 but is also unable to import any hands, so I'm pretty sure the FTP update messed the HHs up somehow.

Tschukki
05-08-2013, 08:21 AM
Havent played on FT for a while. Today I tried to, updated the FT.eu software, but there was no HUD. Updated to the latest HM2 version, checked all steps in the FT FAQ (settings seem to be ok), still nothing.

HM2 recognizes the hh folder, but doesnt import the hands. Every hh in there creates an import error.

What to do? Thanks

catanho
05-08-2013, 08:27 AM
I have the same problem

Tangerine 53
05-08-2013, 08:47 AM
Same as the others except I have HEM 1

luckytoff
05-08-2013, 09:08 AM
+1

BCQ
05-08-2013, 09:12 AM
Same here! Halp!

B

Mindripper
05-08-2013, 09:53 AM
same problem.

Patvs
05-08-2013, 11:42 AM
Full Tilt changed their handhistory formatting.
We're working on a fix. Read: http://forums.holdemmanager.com/general-support/announcements.html

nunoricardovaz
05-08-2013, 11:46 AM
+1

Patvs
05-08-2013, 11:49 AM
Read: http://forums.holdemmanager.com/general-support/announcements.html

Patvs
05-08-2013, 12:02 PM
Read: http://forums.holdemmanager.com/manager-general/announcements.html

Patvs
05-08-2013, 12:03 PM
Read: http://forums.holdemmanager.com/manager-general/announcements.html (affecting both HM1 and HM2)

DrDunne
05-08-2013, 12:08 PM
Hi, just had a session on FTP and couldn't get my HUD to work... Afterwards I checked the settings on HM2 and the site time adjustment is fine, the auto-import folder is setup correctly and the 'save hand histories' checkbox is ticked in FTP settings. Restarted hm2 a couple times and even updated to the latest version of hm2 but still nothing. Do you have any ideas why it might not be importing? thanks.

citmod
05-08-2013, 12:33 PM
Hi,
just wanted to say that after todays ftp update, my hands are not being imported, or at least they are shown as "Incomplete hands" on the HEM import screen. I guess its not only happening for me?
I was using the November release version till today because it was working better for me, now ive updated to latest May release and the problem remains.

udbrky
05-08-2013, 12:46 PM
This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is HMONE-228. We will often release builds on a limited basis, only in the forums for a few days first, so please check back in this forum http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-228 Is Resolved" in the subject line and body of the email.

ntelis1
05-08-2013, 12:54 PM
What need to do to solve my problem in HM1?

lolailo87
05-08-2013, 01:26 PM
just played a few hands with HM1 1.13.01 internal, and hud worked fine, but yeah HHs werent being read by hm1,
the fuck up is just because of this change:

https://dl.dropboxusercontent.com/u/58535626/ftphh.png

i modified it manually and hm1 imported fine the hands

so i hope its easy to fix

AeroZeppelin
05-08-2013, 01:59 PM
Just want to confirm above. everything works if u switch "NL Holdem 1/2 --> 1/2 NL Holdem"...

ntelis1
05-08-2013, 02:15 PM
how i make this change?And with table ninja any idea

Thuen88
05-08-2013, 02:25 PM
Just want to confirm above. everything works if u switch "NL Holdem 1/2 --> 1/2 NL Holdem"...

Is there a way to change this more automaticly or faster than 1 by 1 ? Kinda hard to change it for every hand i`ve played today :p

udbrky
05-08-2013, 03:35 PM
Unless you are changing each file each hand while playing, it will not be updating your HUD in real time. Your HUD shows the players, because it pulls the data from your database.

MxGaspar
05-08-2013, 05:13 PM
Hello, I'm facing this problem too, but I'm using the HM1 version. Will there be an update for this version too or is this the end of the road for my old HM?

jardimeuropa
05-08-2013, 05:17 PM
i'm with the same problem. i using the HM1 version.

the holdem manager importing and saying: "incomplet format of hand"

and i play mtt and sng tt.

...and now i think like yestarday i was happy :(

udbrky
05-09-2013, 12:24 AM
This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is HMONE-228. We will often release builds on a limited basis, only in the forums for a few days first, so please check back in this forum http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-228 Is Resolved" in the subject line and body of the email.


For HM1, it's HMONE-228.

kwedaras
05-09-2013, 03:26 AM
Cmon guys... last time this happened hotfix was ready in 2 hours. It isnt hard to code to swap 2 pieces of text... Im really disappointed with a delay.

ntelis1
05-09-2013, 12:00 PM
If be fixed post here to download?

MxGaspar
05-09-2013, 07:15 PM
FTP just got updated again and it's still not working, but check it out anyway.

fozzy71
05-09-2013, 08:14 PM
We already have an alpha release of the HM2 fix in the forums. Once we get an official release for HM2 out we will start working on a fix for HM1 but we can't give any sort of estimate for how long that will take.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-228 Is Resolved" in the subject line and body of the email.

Namg
05-10-2013, 12:05 AM
When are you going to fix this? Can i have a 1 week trial license of HM2 so i can play while you fix this in HM1?

udbrky
05-10-2013, 12:19 AM
You can download HM2 and get a 30-day trial. If it is not working, email support@holdemmanager.com from your registered email address and we can assign a trial code.

udbrky
05-10-2013, 12:20 AM
I am not saying it will take 30-days, but we do not have an ETA on the release. There are some fixes that are still being undergone and tested.

Namg
05-10-2013, 01:12 AM
I already used the 30-day trial. Thats why i was asking for just a 7-day trial so i can play while you work on HM1. Thanks.

sideshow
05-10-2013, 10:05 AM
Hi,

Please PM me your HM account email and i will issue you a HM2 trial code to your account.

Thanks

alexvieira
05-10-2013, 12:13 PM
How's it going? Is there a fix for this? SNG needed :(

fozzy71
05-10-2013, 12:20 PM
How's it going? Is there a fix for this? SNG needed :(

We are still working on the fix for the problem in tourneys in HM2 (and also discovered that the full tilt client is not writing all rush hands to disc). Once we get all the issues resolved in HM2 we wills tart working on the HM1 issues but we don't have an ETA for how long that will take as there are too many variables that could delay it. If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-228 Is Resolved" in the subject line and body of the email.

AllinBaby
05-10-2013, 06:20 PM
Fuc_! For when will the problem be solved HM1 for cash? I need to earn my salary and I hate HM2 and I will not use it.

Do it fast please!

h1nt
05-10-2013, 06:55 PM
srsly guys are you kidding me? this is the only difference between old and new HH files:

old:
Full Tilt Poker Game #32581655834: $200 Heads-Up Sit & Go (253225410), Table 1 - 10/20 - No Limit Hold'em - 01:39:17 MSK - 2013/05/02 [17:39:17 ET - 2013/05/01]

new:
Full Tilt Poker Game #32625577407: $200 Heads-Up Sit & Go (253601408), Table 1 - NL Hold'em - 10/20 - 03:09:04 MSK - 2013/05/10 [19:09:04 ET - 2013/05/09]

its about in the middle of each text. is it so hard to re-code it? i fucking need hem v.1

Patvs
05-10-2013, 07:54 PM
We're working on a fix for HM2 first.
Once fixed, it will be easy to update the parser code for HM1 and release a HM1 update.

The Full Tilt fix is not that simple (although a HM2 fix was already released http://forums.holdemmanager.com/hm2-releases/407161-full-tilt-poker-may-8th-update-alpha-release-feedback-thread.html ).

Full Tilt introduced some bugs in their handhistory formatting, for example in Rush hands, they misspell "Entr" (Entry 1, Entry 2, etc) if you play Rush. This may seem trivial, but it's important since HoldemManager needs to be able to distinguish between a regular cashgame table and a RUSH table.

Also we've seen reports where hands are simply not written to the handhistory file anymore (or are incomplete) now that they write all the hands (if you multitable Rush) to a single file.

Full Tilt already released a new update just now (their second update in 3 days) but I haven't tested yet if that resolved the bugs they introduced.

fozzy71
05-10-2013, 07:54 PM
Fuc_! For when will the problem be solved HM1 for cash? I need to earn my salary and I hate HM2 and I will not use it.

Do it fast please!

As I already mentioned previously, we do not have an ETA for when the HM1 fix will be ready. Once we fix the remaining problems in HM2 we will begin work on the HM1 issues. Unfortunately the solution we use in HM2 can not be used verbatim in HM1. It will have to be fixed from scratch in the HM1 code.


srsly guys are you kidding me? this is the only difference between old and new HH files:

old:
Full Tilt Poker Game #32581655834: $200 Heads-Up Sit & Go (253225410), Table 1 - 10/20 - No Limit Hold'em - 01:39:17 MSK - 2013/05/02 [17:39:17 ET - 2013/05/01]

new:
Full Tilt Poker Game #32625577407: $200 Heads-Up Sit & Go (253601408), Table 1 - NL Hold'em - 10/20 - 03:09:04 MSK - 2013/05/10 [19:09:04 ET - 2013/05/09]

its about in the middle of each text. is it so hard to re-code it? i fucking need hem v.1

We are aware of what the problem is and the developers have already fixed the importing of tourney hands, the tourney replayer, and the replayer HUD for tourney hands, but the live HUD is taking longer than expected to fix for HM2. Once we get it fixed in HM2 it should make the resolution for HM1 quicker but it still has to be coded separately as mentioned above.

If anyone wants to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-228 Is Resolved" in the subject line and body of the email.

Patvs
05-10-2013, 08:13 PM
I tested it playing the latest Full Tilt update (their second update) and with Rush there are still problems caused by Full Tilt.
They write the hands -if you multitable- Rush to a single file.

But the Full Tilt client is incapable to write two, or three (or more) hands to that handhistory file simultaneously.
It will constantly screw up, combining two hands, resulting in import errors for HoldemManager.



Seat 1: ivanjkp folded on the Flop
Seat 2: Mud19730314 didn't bet (folded)
Seat 3: Gamonoobone didn't bet (folded)
Seat 4: Patvsq (button) collected ($0.55), mucked
Seat 5: NQuintasz (small blind) folded before the Flop
Seat 6: tropicante (big blind) folded before the FFull Tilt PFull Tilt Poker Game #32631541004: Table Bazinga (6 max) - NL Hold'em - $0.02/$0.05 - 20:01:51 ET - 2013/05/10
Seats: 6
Seat 1: Ivana 174 ($2.82)
Seat 2: papabearJ242 ($4.40)
Seat 3: The BxXx ($2.34)
Seat 4: VincentPride ($11.66)
Seat 5: Patvsq ($3.80)
Seat 6: Mud19730314 ($1.34)

Two handhistories partially overlap. This is something they should also fix on their side.

Even if we had a HM1 update which fixes



Full Tilt Poker Game #32581655834: $200 Heads-Up Sit & Go (253225410), Table 1 - 10/20 - No Limit Hold'em - 01:39:17 MSK - 2013/05/02 [17:39:17 ET - 2013/05/01]

new:
Full Tilt Poker Game #32625577407: $200 Heads-Up Sit & Go (253601408), Table 1 - NL Hold'em - 10/20 - 03:09:04 MSK - 2013/05/10 [19:09:04 ET - 2013/05/09]


it would still result in disaster if so many handhistories are not correctly written to the handhistory file by the Full Tilt client.

Cocopuffs
05-11-2013, 07:19 AM
That's fine - it's FTP's "disaster" and we're used to that - if their hand histories are messed up, you can't help it.

But in what way does that make it more difficult for you to provide a quick fix for the problem you CAN fix, and quite easily? Just fix it, please, because FTP will fix it and then you'll be left without an excuse. Oh, except that you have to fix HM2 first, you'll always have that, I guess.

fozzy71
05-11-2013, 12:39 PM
We are still working on HM2 support for FTP and we currently expect an HM1 fix early/mid next week but that is subject to change if we run into issues. HM2 has a fix for rush and cash (minus the problems with FTP not writing all of the rush hands properly) and tourneys is being worked on still (we have the importing fixed but are still working on the live HUD support).

Anyone that needs a HM2 trial in the meantime can email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1 and we'll issue a 30 day trial of HM2 to use while we work on the HM1 issues.

atown36
05-12-2013, 03:05 AM
That's fine - it's FTP's "disaster" and we're used to that - if their hand histories are messed up, you can't help it.

But in what way does that make it more difficult for you to provide a quick fix for the problem you CAN fix, and quite easily? Just fix it, please, because FTP will fix it and then you'll be left without an excuse. Oh, except that you have to fix HM2 first, you'll always have that, I guess.
Exactly. Everyone understands the Rush issues. What is inconceivable is that the 90% of non-Rush cash game players can't import hands or use their HUD for going on 5 days now because two lines of data got switched around slightly.

This is frankly embarrassing. A lot of people, including myself, can't use HM2 because it uses way too much memory and slows/crashes everything down (I have an core I5 and 6g Ram so I'm not exactly in the dark ages). There is literally no other option for us except to shell out buy-ins to your competitor and likely never return.

alexvieira
05-12-2013, 06:30 AM
This is frankly embarrassing. A lot of people, including myself, can't use HM2 because it uses way too much memory and slows/crashes everything down (I have an core I5 and 6g Ram so I'm not exactly in the dark ages). There is literally no other option for us except to shell out buy-ins to your competitor and likely never return.

+1

Being a Sng player i find it impossible to play, since i rely heavily on other player's stats. Been 5 days without playing so far. The problem isn't solved even for hm2... Seriously thinking about pt4 atm. The 55$ would be paid on these 5 days...

Patvs
05-12-2013, 10:05 AM
PokerTracker doesn't have a fix for this issue for PT3 yet. They have a fix for PT4 (similar as our HM2 fix their fix also doesn't fix tournaments), in addition they don't realize yet about the Rush handhistory issues.



Full Tilt released a statement today:


We are aware of the issue you have reported and this is currently under investigation. We hope to implement a fix in our next client update due to take place next Tuesday.

jardimeuropa
05-12-2013, 12:22 PM
sorry, but i back to do other question:

i only would like to know when this problem will be fix do to my hm1? i play mtt and sng in this ftp. (fuck tillt poker)
i'm leaving of win $$$ because i'm playing without that hud.

my english is very weak, but i only can see a lot of players saying about "the fix of hm2"....

i sent the e-mail to "say me when the problem of ftp will be fix".

but i need to back here to try to know about good news.

i can't to wait more :/

fozzy71
05-12-2013, 01:52 PM
sorry, but i back to do other question:

i only would like to know when this problem will be fix do to my hm1? i play mtt and sng in this ftp. (fuck tillt poker)
i'm leave of win $$$ because i'm playing without that hud.

my english is very weak, but i only can see a lot of players saying about "the fix of hm2"....

i sent the e-mail to "say me when the problem of ftp will be fix".

but i need to back here to try to know about good news.

i can't to wait more :/

We are still working on HM2 support for FTP and we currently expect an HM1 fix early/mid next week but that is subject to change if we run into issues.* HM2 has a fix for rush and cash (minus the problems with FTP not writing all of the rush hands properly) and tourneys is being worked on still (we have the importing fixed but are still working on the live HUD support).

Anyone that needs a HM2 trial in the meantime can email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1 and we'll issue a 30 day trial of HM2 to use while we work on the HM1 issues.

*The update from FTP on Tuesday to fix the rush hand history problems may delay our estimates

Lee_Ming
05-12-2013, 02:58 PM
So I accept a top-up bonus on FTP only to run into a monumental FTP/HEM1 clusterf*ck :( This is what I get for not checking the forums before shifting $$$ around and accepting bonuses...

Cocopuffs
05-13-2013, 10:32 AM
Nice job - now, instead of deleting posts that present your "support" in a less than favourable light, could you perhaps spend some time focusing on your customers' issues with your product? Thanks.

ntelis1
05-13-2013, 11:02 AM
In how many days HM2 HUD work and in husng games.Cmon guy's

fozzy71
05-13-2013, 11:30 AM
Nice job - now, instead of deleting posts that present your "support" in a less than favourable light, could you perhaps spend some time focusing on your customers' issues with your product? Thanks.

I deleted the posts because I shouldn't have made comments about FTP's motives as they only served to derail the thread.


In how many days HM2 HUD work and in husng games.Cmon guy's

I don't have any new estimates at this time but I just sent an email to the developers asking for an update.

AllinBaby
05-13-2013, 05:36 PM
...

sum
05-13-2013, 08:14 PM
PokerTracker doesn't have a fix for this issue for PT3 yet. They have a fix for PT4 (similar as our HM2 fix their fix also doesn't fix tournaments), in addition they don't realize yet about the Rush handhistory issues.



Full Tilt released a statement today:

When Lederer was in charge these things didn't happen...







lol

Patvs
05-14-2013, 09:46 AM
HM2 fix for cash + tournies: http://www.holdemmanager.com/Downloads/7758_Hm2AutoUpdate.exe

We're aware both Rush OD tourneys and Rush Guaranteed tournaments are currently not working and were working on a fix.

Again, if you use HM1, and you've already used your HM2 trial, you can contact sales@holdemmanager.com to request a temporary HM2 serial. HM1 fix will be released after Full Tilt client's update.

galatrixo
05-14-2013, 10:18 AM
HM2 fix for cash + tournies: http://www.holdemmanager.com/Downloads/7758_Hm2AutoUpdate.exe

We're aware both Rush OD tourneys and Rush Guaranteed tournaments are currently not working and were working on a fix.

Again, if you use HM1, and you've already used your HM2 trial, you can contact sales@holdemmanager.com to request a temporary HM2 serial. HM1 fix will be released after Full Tilt client's update.

There was already an update... So what does that mean?

Cocopuffs
05-14-2013, 10:25 AM
HM1 fix will be released after Full Tilt client's update.

Unless I'm mistaken, FTP already updated the client today, my current version is WIN.FullTilt.EU.12.2.



EDIT: I see Galatrixo already posted this info while I was typing...

fozzy71
05-14-2013, 11:38 AM
There was already an update... So what does that mean?


Unless I'm mistaken, FTP already updated the client today, my current version is WIN.FullTilt.EU.12.2.



EDIT: I see Galatrixo already posted this info while I was typing...

There was another FTP update planned for today (and sounds like it was released already) to fix the problems with the rush hand history files. I already got confirmation from one of our testers that he got the update for FTP and our HM2 alpha fixes are still working as they were before the FTP udpate.

We are testing an internal alpha build of HM1 at this very moment that has the same known issues/limitations as the current HM2 alpha build. If testing goes well it should be released in our forums later today or tomorrow.

galatrixo
05-14-2013, 01:33 PM
There was another FTP update planned for today (and sounds like it was released already) to fix the problems with the rush hand history files. I already got confirmation from one of our testers that he got the update for FTP and our HM2 alpha fixes are still working as they were before the FTP udpate.

We are testing an internal alpha build of HM1 at this very moment that has the same known issues/limitations as the current HM2 alpha build. If testing goes well it should be released in our forums later today or tomorrow.

:D one time!

fozzy71
05-14-2013, 02:25 PM
:D one time!

Here it is - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe

Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

If you do not play on full tilt then it is highly recommended not to download this version and wait for the next beta version.

galatrixo
05-14-2013, 02:28 PM
Here it is - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe

Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

If you do not play on full tilt then it is highly recommended not to download this version and wait for the next beta version.
The estimated time for the update that fixes tournaments is still today or tomorrow right? :(

fozzy71
05-14-2013, 02:37 PM
The estimated time for the update that fixes tournaments is still today or tomorrow right? :(

I do not have an ETA for how long the tourney HUD support will take to fix in HM1. This is the update I was referring to earlier. At the time I posted what you are referring to I had no idea if tourney HUD support would be included in this first alpha release of HM1 so I did not specify what exactly would be resolved in this update.

Our latest HM2 alpha build has some tourney HUD support but we have not gotten all of the tourney issues resolved in HM2 yet. The sooner we get them fixed in HM2 the sooner we can get them fixed in HM1.

sum
05-14-2013, 04:20 PM
Here it is - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe

Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

If you do not play on full tilt then it is highly recommended not to download this version and wait for the next beta version.

Hi, does the Classic Layout work with the HM2? Thanks

fozzy71
05-14-2013, 04:22 PM
Hi, does the Classic Layout work with the HM2? Thanks

Yes. Latest HM2 build is here - http://forums.holdemmanager.com/hm2-releases/407161-full-tilt-poker-may-13th-update-alpha-release-feedback-thread.html#post1838821

Firpo
05-15-2013, 01:03 AM
Hud seems to be working 100% for the first time in months, thanks. But I still can't import the hands between 9th-13th of May, what's up with that?

galatrixo
05-15-2013, 01:07 AM
Hud seems to be working 100% for the first time in months, thanks. But I still can't import the hands between 9th-13th of May, what's up with that?

Was that for tournaments?

Firpo
05-15-2013, 01:13 AM
Was that for tournaments?

Cash games, HU.

Hasuwisp
05-15-2013, 05:52 AM
Still cant import after may 1.13 update, what can be the problem?

fozzy71
05-15-2013, 09:02 AM
Hud seems to be working 100% for the first time in months, thanks. But I still can't import the hands between 9th-13th of May, what's up with that?

Try to purge hands from the database for that date range, copy those hands to a new folder on your desktop, and manually import the previously imported hands from the \HMArchive. If that doesn't work try importing those hands to a new database and if that also fails please send us the hands via email using the instructions below.



Still cant import after may 1.13 update, what can be the problem?

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

If you continue to have problems, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

wannebe
05-15-2013, 12:09 PM
have the same problem that hands are not getting shown in reports / preflop cards / ..., but i see the hands in vs. player. i tried a new database with import and the result was the same (imports are ok). i have omaha and holdem manager and at the start i had some omaha hands which where shown in reports / ... . i deletet them because i wanted to see my holdem hands but after that i only see hands in the category vs. player

fozzy71
05-15-2013, 12:40 PM
have the same problem that hands are not getting shown in reports / preflop cards / ..., but i see the hands in vs. player. i tried a new database with import and the result was the same (imports are ok). i have omaha and holdem manager and at the start i had some omaha hands which where shown in reports / ... . i deletet them because i wanted to see my holdem hands but after that i only see hands in the category vs. player

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

omaholla
05-16-2013, 04:31 AM
Here it is - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe

Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

If you do not play on full tilt then it is highly recommended not to download this version and wait for the next beta version.

Can we please get a fix for MTTs/SNGs already? I recently activated the "Top Up" and "In The Money" bonuses on FT. I already missed a few days of play because of the HEM issue so now I'm way behind in clearing the bonuses. I play a mix of cash, MTT, and SNG so I really need the HUD to work for tourneys. Please Please fix this already!

fozzy71
05-16-2013, 08:14 AM
Can we please get a fix for MTTs/SNGs already? I recently activated the "Top Up" and "In The Money" bonuses on FT. I already missed a few days of play because of the HEM issue so now I'm way behind in clearing the bonuses. I play a mix of cash, MTT, and SNG so I really need the HUD to work for tourneys. Please Please fix this already!

The developers are working on the remaining issues but I do not yet have an ETA for a final resolution. Once we have a new build you can be sure it will be posted in this thread for testing.

baggin
05-16-2013, 08:24 AM
Can we please get a fix for MTTs/SNGs already? I recently activated the "Top Up" and "In The Money" bonuses on FT. I already missed a few days of play because of the HEM issue so now I'm way behind in clearing the bonuses. I play a mix of cash, MTT, and SNG so I really need the HUD to work for tourneys. Please Please fix this already!

+100

I have been putting the activation of the "Top Up" on hold for a long time now, waiting for a fix. But May 20 I will have to activate it to get it. Hopefulle you guys have something ready before that.

Letrix
05-16-2013, 11:08 AM
+100

I have been putting the activation of the "Top Up" on hold for a long time now, waiting for a fix. But May 20 I will have to activate it to get it. Hopefulle you guys have something ready before that.
Try trial version of other software until update for HM is not ready.

baggin
05-16-2013, 02:57 PM
Try trial version of other software until update for HM is not ready.

Is PT4 and/or HM2 working for SNGs? Thought it was only fixed for cash games.

galatrixo
05-16-2013, 03:02 PM
Is PT4 and/or HM2 working for SNGs? Thought it was only fixed for cash games.

It's reported that HM2 has been working for a few days but not 100%... (I haven't tried it though)

baggin
05-16-2013, 03:31 PM
It's reported that HM2 has been working for a few days but not 100%... (I haven't tried it though)

No, I don't think it's working. As said, my post is about tourneys and SNGs.





Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

galatrixo
05-16-2013, 04:03 PM
No, I don't think it's working. As said, my post is about tourneys and SNGs.

Yes, and I was talking about HM2, I think that quote is about HM1

fozzy71
05-16-2013, 06:48 PM
Is PT4 and/or HM2 working for SNGs? Thought it was only fixed for cash games.

HM2 HUD should work but you will have to use the Table Finder on many of the tournaments.


No, I don't think it's working. As said, my post is about tourneys and SNGs.


Yes, and I was talking about HM2, I think that quote is about HM1

Correct, this is in the HM1 forums and that quote is in regards to the HM1 update.

baggin
05-16-2013, 06:54 PM
Ok, thanks. Gonna wait a few more days to see if there is a HM1 fix first. If not I guess I would have to give HM2 a look.

fozzy71
05-16-2013, 07:22 PM
Ok, thanks. Gonna wait a few more days to see if there is a HM1 fix first. If not I guess I would have to give HM2 a look.

We can issue you a 30 day trial of HM2 to use while waiting if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

SebSwo
05-17-2013, 04:52 AM
Iimport and Reports do work fine:

I am having trouble with the FTP HUD: No imported Hands are being shown at the Hud, only the Hands in the Database are shown.

I.G. : My total Hands are shown and new opponents does not get any new stats.

Whats the problem ?!

PS: I am using HM1 with latest FTP Update (May14 or so) blitz.dll can not be replaced with the updated installation ,is this the problem ?

netsrak
05-17-2013, 05:44 AM
Yes that may be a problem, please reboot your computer and install the update again as first thing after the reboot.

Myak
05-17-2013, 09:35 AM
Sorry guys, but when we get working version HM1 for PS and FTP. ME NEED PLAY. I buy this terrible product and must wait, how much time? Me dont need your alpha\beta\gama\nano\peta version HM2, me need working version HM1 for SNG.

fozzy71
05-17-2013, 09:48 AM
Sorry guys, but when we get working version HM1 for PS and FTP. ME NEED PLAY. I buy this terrible product and must wait, how much time? Me dont need your alpha\beta\gama\nano\peta version HM2, me need working version HM1.

HM1 works for cash games now. HM2 and HM1 are both still having problems with tournaments (but HM2 will work if you use the Table Finder) and the developers are still working on the remaining issues but they are rather complex and require a lot of back and forth with the testers before we can be sure they are resolved.

Myak
05-17-2013, 02:52 PM
And what me do? Maybe download trial version Pokertracker 4, because he works? Or wait? What me do?

fozzy71
05-17-2013, 05:54 PM
And what me do? Maybe download trial version Pokertracker 4, because he works? Or wait? What me do?

Last I knew PT4 was still having problems with the tournament tables as well but that may have changed by now. HM2 works fine with tournament tables but you have to use the Table Finder to start/place the HUD. We can issue you a 30 day trial of HM2 to use while waiting for the HM1 fix if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

Ramzes
05-18-2013, 02:32 PM
After installing the latest update to make the HUD @FTP work again, my HUD @ Microgaming does not appear. Even if I use the tablefinder, please help me!

Patvs
05-18-2013, 04:19 PM
What type of games are you playing on Microgaming? Are they anonymous tables?
Are the hands importing and showing up in reports?

baggin
05-20-2013, 12:54 PM
We can issue you a 30 day trial of HM2 to use while waiting if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

Ok, guys. I downloaded a HM2 trial now. Can't wait anymore for the HM1 fix, as it takes forever it seems like.

The download is build 7742. As I understand I need 7758 for the HUD at SNGs to work. So I downloaded 7758 to update to this one, but the update doesn't work. It says: "Holdem Manager 2 installation not found, please run full installer."

What's this and is there something I can do?

fozzy71
05-20-2013, 01:46 PM
Ok, guys. I downloaded a HM2 trial now. Can't wait anymore for the HM1 fix, as it takes forever it seems like.

The download is build 7742. As I understand I need 7758 for the HUD at SNGs to work. So I downloaded 7758 to update to this one, but the update doesn't work. It says: "Holdem Manager 2 installation not found, please run full installer."

What's this and is there something I can do?

Try updating using this full setup file for 7758 - http://www.holdemmanager.com/Downloads/7758_HoldemManager2Setup.exe

That happens to a small percentage of customers for some reason and updating with the full setup file usually resolves it.

baggin
05-20-2013, 03:17 PM
Ok, thanks. It worked updating this way.

Dark Star
05-21-2013, 09:44 AM
what is the latest on sng/tournament fix or has everyone given up on this?

thanks

h1nt
05-21-2013, 10:29 AM
Still no update for importing games (HUD) + EV for sngs HEM 1?
Guys wtf, you only need to replace "Table 1 - NL Hold'em - 40/80" with "40/80 - No Limit Hold'em" for each blind level to make your program understand and recognize it. Please fix it, I dont wanna switch to HEM2, its been like 10 days already u cant fix a fucking simple thing

fozzy71
05-21-2013, 01:01 PM
what is the latest on sng/tournament fix or has everyone given up on this?

thanks

We hope to have something from the developers later this week but we can't be sure if it will fix all of the issues until it is checked in and our testers have time to try out the possible fixes from the developers.



Still no update for importing games (HUD) + EV for sngs HEM 1?
Guys wtf, you only need to replace "Table 1 - NL Hold'em - 40/80" with "40/80 - No Limit Hold'em" for each blind level to make your program understand and recognize it. Please fix it, I dont wanna switch to HEM2, its been like 10 days already u cant fix a fucking simple thing

We already fixed the parsing related issues that were caused by the change in the hand history format in the build we posted in this thread but the changes necessary to get the HUD working properly is very complicated. The developers are working on it and have been in communication with the FTP developers to try and make sure that future changes from them can be addressed easier/faster by us so this won't be as big of an issue in the future hopefully.

smartmike
05-22-2013, 11:52 AM
prolly this is a silly question, but shouldnt ftp cashgame work with hm2 .7758?
My hm2 doesnt import any single HH from ftp-hh-folder anymore, but the hud works just doesnt recognize the hero, so hero is shown as a normal player, but herostats are not complete/shown...
Is it just me or common? I play plo-cashgame btw...

Edit: my bad, for some reason the ftp-hh-folder destination changed after ftp-update and hm2 couldnt find the hh-folder automatically, i put in the route manually, now it works fine.

Ramzes
05-22-2013, 01:12 PM
What type of games are you playing on Microgaming? Are they anonymous tables?
Are the hands importing and showing up in reports?

I play HU anonymus tables @ Microgaming. The hands are imported correctly but the HUD is not shown, not even if I use the tablefinder.
Today I had the problem, that stats were shown @Microgaming but at a wrong table...

Patvs
05-22-2013, 01:17 PM
This is a known issue. Microgaming's anonymous tables no longer have a unique table number.
As a results, the HUD will show if you only play on one table.

But as soon as you play more tables, HoldemManager can't detect which hand belongs to which table.
We have a bugticket on this issue (for HM2 only): HM-6698

fozzy71
05-24-2013, 05:38 PM
Here is the latest internal HM1 update - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_24May2013.exe

There are some significant fixes for FTP tourney HUD issues in the above build but we are still waiting on the HM2 beta branch merge to address some other HM1 tourney issues (mostly parsing related). Some of the issues addressed in the above build are: HUD mixing omaha and holdem, Rush HUD issues, SNG/MTT HUD issues caused by the last FTP update. The next update we post later this weekend or early next week should have a lot of parsing/results issues that were being caused by the last hand and/or summary not importing.

If you continue to have problems with no HUD on tournaments we are going to need some screen shots and files sent -

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

soulredeemer90
05-25-2013, 10:10 AM
Hi, I have a problem when I try to convert Full Tilt Poker hands to forum-view. After I click copy to clipboard in HM1 and then run the hand through a converter, it says that the format isn't good.

Can you help me fix this problem please?

udbrky
05-25-2013, 11:32 AM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_24May2013.exe

What forum is this? Click copy hand instead - this will be the original format of FTP. If the converter will not convert that, it is an issue with the forum's converter.

soulredeemer90
05-25-2013, 11:56 AM
It's not a specific converter, I tried several ones (including TheHandConverter.com: Powered by DeucesCracked.com (http://www.handconverter.com)) and neither succeded in converting my hand. I also copied the hand directly from the full tilt directory.

Here's the error on handconverter.com:

"Invalid hand header: Full Tilt Poker Game #32709423243: Table Bay - NL Hold'em - $0.02/$0.05 - 14:11:16 ET - 2013/05/24 - line: 1"

Patvs
05-25-2013, 06:58 PM
HoldemManager exports the hands in their original formatting.

Full Tilt made an update to their handhistory formatting last week.
Apparently the handconvertors still haven't their code to support this new format.

zheglov
05-26-2013, 08:32 AM
Hi! I have no HUD in FTP MTT using 24 may updated HM. Is it true or should i do something more besides to install update?

fozzy71
05-26-2013, 08:45 AM
Hi! I have no HUD in FTP MTT using 24 may updated HM. Is it true or should i do something more besides to install update?

Does this happen on all MTTs or just one/some specific MTTs? We need the requested files/pics if the HUD isn't showing:


If you continue to have problems with no HUD on tournaments we are going to need some screen shots and files sent -

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

zheglov
05-26-2013, 09:09 AM
I've sent it!

slowjoe
05-26-2013, 12:55 PM
HoldemManager exports the hands in their original formatting.

Full Tilt made an update to their handhistory formatting last week.
Apparently the handconvertors still haven't their code to support this new format.

I noticed that the Deuces converter doesn't handle Zoom plo hands last night. I haven't posted a hand to a forum in over a year.

The version I'm running is the one that was offered for testing Zoom support in http://forums.holdemmanager.com/manager-general/271452-zoom-stats-not-available-players-under-hem1-some-hud-stats-not-showing-5.html

I've done a little big of testing, and this seems to be pretty badly broken. I used Pokerstars hands - this is the result of my tests.

Replayer
PLO Zoom - failed both DC and 2+2
Hand:
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
PL Omaha $0.50(BB) Replayer Game#97813122187

mad mad col ($47.08)
slowjoe ($25)
bloncka007 ($372)
Olga12323 ($28.44)
enkel1 ($50)
jjunchoi ($73.55)

mad mad col posts (SB) $0.25
slowjoe posts (BB) $0.50

Dealt to slowjoe Ah 7c Ks As
fold, fold,
enkel1 raises to $1.75
fold,
mad mad col calls $1.50
slowjoe raises to $7
fold,
mad mad col raises to $22.75
slowjoe raises to $25 (AI)
mad mad col calls $2.25
FLOP ($51.75) 6h Ts 6d
TURN ($51.75) 6h Ts 6d 5d
RIVER ($51.75) 6h Ts 6d 5d 3s
mad mad col shows Jd Td 9h Jc
(Pre 38%, Flop 26.2%, Turn 30.0%)

slowjoe shows Ah 7c Ks As
(Pre 62%, Flop 73.8%, Turn 70.0%)

slowjoe wins $49.42

</quote>

NLHE Zoom - failed both DC and 2+2
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
NL Holdem $0.50(BB) Replayer Game#97809443043

nsdsoo ($119)
Ireful ($71.62)
dooleslovs ($125)
slowjoe ($24.25)
Dzhei ($50)
t0uGhb0Y ($22.75)

nsdsoo posts (SB) $0.25
Ireful posts (BB) $0.50

Dealt to slowjoe Qh Qc
fold,
slowjoe raises to $1.50
fold, fold, fold,
Ireful raises to $4.75
slowjoe raises to $24.25 (AI)
Ireful calls $19.50
FLOP ($48.75) 6c 7d 6d
TURN ($48.75) 6c 7d 6d Qs
RIVER ($48.75) 6c 7d 6d Qs 3h
Ireful shows Jc Jh
(Pre 17%, Flop 8.4%, Turn 0.0%)

slowjoe shows Qh Qc
(Pre 83%, Flop 91.6%, Turn 100.0%)

slowjoe wins $46.56

</quote>

PLO Ring game - failed both DC and 2+2
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
PL Omaha $0.10(BB) Replayer Game#86553708427

ajasahulik ($20.28)
collycibber ($9.79)
Artemiy sam ($3.41)
FTLFC9 ($12.41)
slowjoe ($10.29)

ajasahulik posts (SB) $0.05
collycibber posts (BB) $0.10

Dealt to slowjoe 7s 6c 8d 4s
Artemiy sam calls $0.10
fold,
slowjoe raises to $0.45
fold,
collycibber calls $0.35
Artemiy sam calls $0.35
FLOP ($1.40) 2c 3d Qd
collycibber checks
Artemiy sam checks
slowjoe bets $1.34
collycibber calls $1.34
Artemiy sam folds
TURN ($4.08) 2c 3d Qd 5d
collycibber checks
slowjoe bets $2.92
collycibber raises to $8 (AI)
slowjoe calls $5.08
RIVER ($20.08) 2c 3d Qd 5d 9d
slowjoe shows 7s 6c 8d 4s
(Pre 35%, Flop 25.4%, Turn 100.0%)

collycibber shows 9s Kd 8c Ks
(Pre 65%, Flop 74.6%, Turn 0.0%)

slowjoe wins $19.18

</quote>

NL ring game:
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
NL Holdem $0.10(BB) Replayer Game#97178253445

unmoral ($7)
Randomizer12 ($10)
piadem ($6.64)
slowjoe ($8.36)
03upuc ($19.74)
Dr_Steinman ($12.28)

unmoral posts (SB) $0.05
Randomizer12 posts (BB) $0.10

Dealt to slowjoe 4s As
piadem raises to $0.20
slowjoe calls $0.20
fold, fold,
unmoral calls $0.15
Randomizer12 calls $0.10
FLOP ($0.80) Js 3s 3d
unmoral checks
Randomizer12 checks
piadem bets $0.10
slowjoe raises to $0.60
unmoral calls $0.60
Randomizer12 folds
piadem calls $0.50
TURN ($2.60) Js 3s 3d 5s
unmoral checks
piadem bets $0.50
slowjoe raises to $2.20
unmoral folds
piadem calls $1.70
RIVER ($7) Js 3s 3d 5s Ks
piadem bets $0.50
slowjoe raises to $5.36 (AI)
piadem calls $3.14 (AI)
piadem shows 8h 8s
(Pre 66%, Flop 58.9%, Turn 9.1%)

slowjoe shows 4s As
(Pre 34%, Flop 41.1%, Turn 90.9%)

slowjoe wins $13.64

</quote>

Live hands (ie clicked "txt" button on handhistory attached to a live table)

Live Zoom PLO game - failed DC and 2+2
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
PL Omaha $0.02(BB) Poker Stars Game#99138009875

BigSamson81 ($1.51)
slowjoe ($2)
leroydyncan ($1.82)
Rakker17 ($1.16)
mirciulik92 ($2.47)
night1337 ($2)

BigSamson81 posts (SB) $0.01
slowjoe posts (BB) $0.02

Dealt to slowjoe 6s Ah 6c 4h
leroydyncan calls $0.02
Rakker17 calls $0.02
fold, fold, fold,
slowjoe checks
FLOP ($0.07) 9c Ac Kh
slowjoe checks
leroydyncan checks
Rakker17 checks
TURN ($0.07) 9c Ac Kh Ts
slowjoe bets $0.02
leroydyncan folds
Rakker17 calls $0.02
RIVER ($0.11) 9c Ac Kh Ts 2d
slowjoe checks
Rakker17 checks
slowjoe shows 6s Ah 6c 4h
(Pre 43%, Flop 52.7%, Turn 65.0%)

Rakker17 shows 4c Kc Qc Qh
(Pre 57%, Flop 47.3%, Turn 35.0%)

slowjoe wins $0.11

</quote>

Live NLHE hand - failed on DC and 2+2
<quote>
Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.net)
NL Holdem $0.02(BB) Poker Stars Game#99138223461

Gangubalas ($2.14)
slowjoe ($1.60)
thomblatt ($5)
BBJS ($1.58)
Igor682 ($0.73)
BurkeShark ($2)

Gangubalas posts (SB) $0.01
slowjoe posts (BB) $0.02
thomblatt posts $0.02

Dealt to slowjoe 2h 7c
thomblatt raises to $0.09
fold, fold, fold, fold, fold,
thomblatt wins $0.05

</quote>

fozzy71
05-26-2013, 02:52 PM
We will need the original hand history file to try and fix the 2+2 converter. You will need to discuss the DC problems with them. Please zip and email the original problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

We would prefer the original hand history files from the archive. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

slowjoe
05-26-2013, 05:56 PM
We will need the original hand history file to try and fix the 2+2 converter. You will need to discuss the DC problems with them. Please zip and email the original problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

We would prefer the original hand history files from the archive. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Thank you for the response, Fozzy.

I've sent the file to support with the last two hands from my post above (without my forum name, I now realise).

Interestingly, the original hands in those last two files DO convert - HEM 1 looks like the prime suspect, and in particular, the bug fix version I received for the ZOOM PLO problem.

jardimeuropa
05-27-2013, 10:00 PM
i would like to know because this format of hand history isn't runing in my UNIVERSAL REPLAYER??

the last format of ftp after the holdem manager import (like 4 months before) is running perfect (with format .txt)

113661


*but this actualy format of hand history of ftp, after the hand history is imported of holdem manager, isn't run in this same replayer:

113671

anybody may help me??

i need to have a coach of poker but without this hand history will be impossible to send and to watch the replayer of my hand history.

:s

Patvs
05-27-2013, 10:13 PM
Full Tilt changed their handhistory formatting in their last update.
We have special HoldemManager releases (HM1: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe, HM2: http://www.holdemmanager.com/Downloads/7758_Hm2AutoUpdate.exe ) to support this new format.

Both HM1 and HM2 export hands in this new format. (we don't export them back to the old format)
So the Universal Replayer also has to update their code supporting the new format.

jardimeuropa
05-28-2013, 11:06 AM
i did the download of release of hm above.

but when i'm playing poker, some tables there's the HUD but somes tables doesn't there isn't.

113711

fozzy71
05-28-2013, 01:44 PM
The HUD is working on Cash Games and SNGs but apparently it isn't working on any MTTs with HM1 yet. We can issue you a 30 day trial of HM2 to use while waiting for the HM1 fix if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

zheglov
05-28-2013, 01:50 PM
When will next HM1 update be?

fozzy71
05-28-2013, 02:08 PM
When will next HM1 update be?

I don't have an ETA for when these HM1 MTT issues will be resolved. We are working towards an HM2 release where we hope the remaining tournament issues that require the Table Finder will be resolved. The way our code changes work some HM1 code changes can't be released until the HM2 beta fixes get merged to the main branch. Once we do that merge for HM2 we will have a better idea of what HM1 issues are remaining and can then move forward working on the remaining HM1 issues.

zheglov
05-28-2013, 02:26 PM
I just want to know approximate date, if possible. I have HM2, but cant use it cause of bigger system requirements. I need to upgrade my hardware 1st, don't want to do it if HM1 MTT update will be soon.

fozzy71
05-28-2013, 03:32 PM
I am not able to give any sort of estimate at this time.

Cosmos
05-29-2013, 06:52 AM
this is getting crazy. the last update got my sng hud working so i assumed it would for tourneys also. i entered the $2 rebuy at FT and no HUD although the hands were being recorded. now you are saying you cannot even give an estimate for when it will be fixed. that seems to indicate that it is likely to be weeks rather than days. i hate to criticise because HM is a great piece of software but taking weeks to fix something like this just isn't good enough

Patvs
05-29-2013, 08:27 PM
this is getting crazy. the last update got my sng hud working so i assumed it would for tourneys also. i entered the $2 rebuy at FT and no HUD although the hands were being recorded. now you are saying you cannot even give an estimate for when it will be fixed. that seems to indicate that it is likely to be weeks rather than days. i hate to criticise because HM is a great piece of software but taking weeks to fix something like this just isn't good enough


The HUD is working on Cash Games and SNGs but it isn't working on any MTTs with HM1 yet. We can issue you a 30 day trial of HM2 to use while waiting for the HM1 fix if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

dodo1
05-30-2013, 02:01 AM
The HUD is working on Cash Games and SNGs but it isn't working on any MTTs with HM1 yet. We can issue you a 30 day trial of HM2 to use while waiting for the HM1 fix if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.


The HUD isn't working for me at Rush. I use the last update of the 24th May. What I need to do?

dodo1
05-30-2013, 02:06 AM
While playing rush poker, only hero stats are showing, and only on one table. I am using the 24th May release.

Patvs
05-30-2013, 03:29 AM
While playing rush poker, only hero stats are showing, and only on one table. I am using the 24th May release.




Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud .exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 Ŧ My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

dodo1
05-30-2013, 05:33 AM
Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud .exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 Ŧ My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

I did everything that you wrote and it's still not working. Moreover the HUD doesn't pop even for HERO now ...

Any idea?

buffybegood
05-30-2013, 06:23 AM
I just downloaded the update in post 104, and finally have results working for Rush. However, when playing 2 tables a HUD appeared on the first table, accurate for the first hand but then those stats for the first 5 players (even in subsequent hands with different players) stayed there throughout the session not changing at all, whilst no HUD appeared at all on the second table.

Results were recorded for both tables.

Edit

I'm not saying that the HUD did or didn't work with only 1 table (I never played with only 1 table), just that I had the issue with 2 tables so guessing there would be a problem with only 1 table as well.

Ben
05-30-2013, 09:53 AM
Hi guys,

I downloaded HM2 and transferred my database from HM1 over. (took forever)

However when the import and HUD are started, its making my comp lag.

This didn't/doesn't happen with HM1.

Any idea why this may be, and how to sort it out? Could it be beause i now have 2x copies of my very large database on my PC?

any advice would be great.

Thanks

zheglov
05-30-2013, 10:09 AM
I think, it's because, you need better hardware.

Ben
05-30-2013, 10:20 AM
I think, it's because, you need better hardware.

It shouldn't be that as my setup is pretty new/decent

some_hem2_user
05-30-2013, 03:59 PM
Hi guys,

I downloaded HM2 and transferred my database from HM1 over. (took forever)

However when the import and HUD are started, its making my comp lag.

This didn't/doesn't happen with HM1.

Any idea why this may be, and how to sort it out? Could it be beause i now have 2x copies of my very large database on my PC?


Try to vacuum full all of your data bases you're currently using with pgAdmin (depending on size can take few hours). Then before you going to sleep run a full hard drive defragmentation (for example, this one is better than windows default one: MyDefrag v4.3.1 (http://www.mydefrag.com/).

This shall speed up your computer overall and HM1/HM2 a lot.

valkyros
05-30-2013, 07:27 PM
The HUD is working on Cash Games and SNGs but it isn't working on any MTTs with HM1 yet. We can issue you a 30 day trial of HM2 to use while waiting for the HM1 fix if you email support@holdemmanager.com and ask for a HM2 trial because of the problems with FTP/HM1.

how long do I have to wait for that e-mail? already sent it 2 days ago...wonder if I'll get it before the update of HM1 :)

valkyros
05-30-2013, 07:30 PM
how long do I have to wait for that HM2 trial? already waiting like 2 days for response... I wonder if Ill get it before HM1 update :D

fozzy71
05-30-2013, 08:28 PM
I did everything that you wrote and it's still not working. Moreover the HUD doesn't pop even for HERO now ...

Any idea?


I just downloaded the update in post 104, and finally have results working for Rush. However, when playing 2 tables a HUD appeared on the first table, accurate for the first hand but then those stats for the first 5 players (even in subsequent hands with different players) stayed there throughout the session not changing at all, whilst no HUD appeared at all on the second table.

Results were recorded for both tables.

Edit

I'm not saying that the HUD did or didn't work with only 1 table (I never played with only 1 table), just that I had the issue with 2 tables so guessing there would be a problem with only 1 table as well.

The testers are looking into these rush issues and others but are getting mixed results. Some had luck rolling back to the 14May build (http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe) while I think others had success updating to the newest internal build (http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_30May2013.exe). Let us know if either of those builds help with Rush.

p.s. The 14May build won't work with SNGs.


Hi guys,

I downloaded HM2 and transferred my database from HM1 over. (took forever)

However when the import and HUD are started, its making my comp lag.

This didn't/doesn't happen with HM1.

Any idea why this may be, and how to sort it out? Could it be beause i now have 2x copies of my very large database on my PC?

any advice would be great.

Thanks

If you create a new test database and manually import just the last month or two of hands is the performance better? What are your system specs? desktop or laptop? CPU/ram?

See if either of these FAQs help with HM2 performance issues:

- http://hm2faq.holdemmanager.com/questions/1142/Holdem+Manager+2+Performance+%26+Speed+Modificatio ns

- http://hm2faq.holdemmanager.com/questions/1501/What+can+be+done+if+HUD+is+lagging%3F


how long do I have to wait for that HM2 trial? already waiting like 2 days for response... I wonder if Ill get it before HM1 update :D

I am sorry for the delay in reply. I just issued your code which you will receive in a separate email.

fozzy71
05-31-2013, 04:56 PM
Fresh internal HM1 build with the MTT and Rush cash game HUD issues resolved - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

p.s. HUD isn't working on FreeRolls in this build but we have a new build coming down now with a potential fix for this issue.

Tangerine 53
06-01-2013, 06:51 PM
Fresh internal HM1 build with the MTT and Rush cash game HUD issues resolved - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

p.s. HUD isn't working on FreeRolls in this build but we have a new build coming down now with a potential fix for this issue.

Fozzy - many thanks for this. I'm guessing this last month hasn't been your favourite one...

To clarify as I haven't installed any update since all this started affecting FTP. Do I just need to install this last update above (dated 31 May) or do I need to install other updates also? I really only play SNG's but would like to play MTT's also.

fozzy71
06-01-2013, 08:25 PM
You can just install that update without having to install any previous updates.

thehempy
06-02-2013, 10:57 AM
Fresh internal HM1 build with the MTT and Rush cash game HUD issues resolved - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

p.s. HUD isn't working on FreeRolls in this build but we have a new build coming down now with a potential fix for this issue.

Hi fozzy,

I've installed this new build and still can't get a HUD showing for FTP MTT's. Any ideas? HM1 works fine for other sites.

GeleHaas
06-02-2013, 12:30 PM
Fresh internal HM1 build with the MTT and Rush cash game HUD issues resolved - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

p.s. HUD isn't working on FreeRolls in this build but we have a new build coming down now with a potential fix for this issue.
Only SNG works, I am playing the $22 - The $100k Double Duece and I have no HUD.... I only entered because the HUD should be working, and it doesn't.... thanks !!!

Tveiga
06-02-2013, 03:25 PM
Hi, same problem here....
Iīm playing the $5.50 2,5K gar and the hud works fine, but it doesnīt work in the raptor mtt (iīm playing all 3 entries).
How can i solve this? Is it because is a multi-entry tournament?

fozzy71
06-02-2013, 05:43 PM
It might still have problems with Multi-Entries or other specific games. To solve these problems we need the following files/pics for the developers to look at so they can address each specific tourney type on a case by case basis:

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Cosmos
06-02-2013, 06:48 PM
Fresh internal HM1 build with the MTT and Rush cash game HUD issues resolved - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

p.s. HUD isn't working on FreeRolls in this build but we have a new build coming down now with a potential fix for this issue.

should this work with normal rush tourneys? it didn't for a multi entry rush tourney

thanks

fozzy71
06-02-2013, 07:05 PM
should this work with normal rush tourneys? it didn't for a multi entry rush tourney

thanks

I think that is a separate open issue that was documented before the recent FTP update.

HMONE-185
Full Tilt Rush HUD broke

I have added your email address to the ticket so we can notify you once we have fixed it.

Kendoka3
06-09-2013, 03:24 AM
So the issue for multi entry rush tourneys has been there even before the last FTP update??
How much longer do we have to wait for it?
Was there even any effort into solving this problem? It's been like ages now i am losing my patience here ...

fozzy71
06-09-2013, 08:33 AM
Yes, this problem was around before the May update from Full Tilt that changed the hand history format. I do not have an ETA for a resolution but the developers are working on it. The more pictures/files we get from customers showing the problems the easier it will be for the developers to find the cause of the problem and get it fixed for all of the tournaments. I believe we have similar problems with HM2 in some of these Rush ME tourneys as does our competitors.

Tveiga
06-09-2013, 12:03 PM
Hi, sorry i didnīt sent any pictures, but itīs just because i havenīt played any more multi-entry/re-entry mtts, and i will not play them until iīm sure i have a hud working.

I think full tilt should help more in this case because it is also in their best interest.

GeleHaas
06-14-2013, 07:46 AM
So I guess no HUD worsk for RUSH tourneys at this moment? Is HEM even still supported/updated? Cause it might as well not be supported with the time it takes to address 1 problem at a time...

Patvs
06-14-2013, 11:59 AM
Latest HM1 update is: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

Full Tilt RUSH MTT issue affects HM1, HM2 and our competitors.

Craig
06-17-2013, 12:24 AM
Latest HM1 update is: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

Full Tilt RUSH MTT issue affects HM1, HM2 and our competitors.

Using this version still not getting any kind of hud in Multi entry MTTs, is this version supposed to resolve that?

Tacuara
06-17-2013, 08:02 PM
When we have hm1 fixed for ftp?

galatrixo
06-17-2013, 08:30 PM
Latest HM1 update is: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

Full Tilt RUSH MTT issue affects HM1, HM2 and our competitors.

does this resolve the multi-entries/re-entries problem? Will hm1 now work on those tournaments?

Patvs
06-17-2013, 09:26 PM
It also affects Rush Multi-Entry tournaments.
Bugticket on this is HMONE-232

Craig
06-17-2013, 11:38 PM
does this resolve the multi-entries/re-entries problem? Will hm1 now work on those tournaments?

Still isn't working for me

udbrky
06-18-2013, 04:02 PM
Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please send as well a screenshot of the table created by running Software | Catch22 (http://catch22.net/software/winspy)

For info on using winspy, see this: howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a Insert Image button. Click this and attach the file.

Cosmos
07-05-2013, 06:09 AM
has this FT problem still not been resolved or have i missed something?

galatrixo
07-05-2013, 06:21 AM
has this FT problem still not been resolved or have i missed something?
You haven't missed anything, they just blatantly don't give a shit about hm1 users anymore... It's a shame really, especially considering the amount of shit that hm2 gives users... (note that all the problem is apparently on the user side, given that they can never seem to reproduce the problems and always ask for dumb stuff like prints and shit like it's not their job to look into it. It's like "oh please go on a table with no hud potentially losing money so that we can see what you're talking about... We have no clue what you and every other single user are talking about")

Patvs
07-05-2013, 06:44 AM
has this FT problem still not been resolved or have i missed something?


Bugticket on this is HMONE-232. I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed.



@galatrixo: HM1 is still being updated. Latest build is: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_24Jun2013.exe

galatrixo
07-05-2013, 06:48 AM
Bugticket on this is HMONE-232. I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed.



@galatrixo: HM1 is still being updated. Latest build is: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_24Jun2013.exe

What exactly did that fix? It certainly didn't fix the ME/RE tournaments... So I don't really don't see the point of bringing redundant updates. Unless you think bringing pointless updates is good to keep people happy (which I think it probably does to some extent)

udbrky
07-07-2013, 02:26 AM
Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please send as well a screenshot of the table created by running Software | Catch22 (http://catch22.net/software/winspy)

For info on using winspy, see this: howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a Insert Image button. Click this and attach the file.

To support@holdemmanager.com with a link to your post.

galatrixo
07-07-2013, 09:58 AM
Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please send as well a screenshot of the table created by running Software | Catch22 (http://catch22.net/software/winspy)

For info on using winspy, see this: howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a Insert Image button. Click this and attach the file.

To support@holdemmanager.com with a link to your post.

This is what I'm talking about... It's not working for ANYONE and you ask for a print screen as if you don't know what the problem is or why it's happening. You have to be kidding when you make this post. It's an absolute joke. Are you even doing anything to get this working? Are you even trying? You guys are ridiculous and it's a shame you keep making fun of customers the way you do.

fozzy71
07-07-2013, 10:28 AM
This is what I'm talking about... It's not working for ANYONE and you ask for a print screen as if you don't know what the problem is or why it's happening. You have to be kidding when you make this post. It's an absolute joke. Are you even doing anything to get this working? Are you even trying? You guys are ridiculous and it's a shame you keep making fun of customers the way you do.

Some are working and some are not from what I understand. To get this fixed we have to work on them on a case by case basis so we need these screenshots/files for any games that are causing problems from customers as it would be nearly impossible for us to test all the different games. I realize the canned replies can seem a bit impersonal but this is the information the developers need to try and get this fixed at some point.

Have you tried using HM2 for these games? I see you have a HM2 license and these issues should now be resolved in HM2 I believe.

galatrixo
07-07-2013, 10:31 AM
Some are working and some are not from what I understand. To get this fixed we have to work on them on a case by case basis so we need these screenshots/files for any games that are causing problems from customers as it would be nearly impossible for us to test all the different games. I realize the canned replies can seem a bit impersonal but this is the information the developers need to try and get this fixed at some point.

Have you tried using HM2 for these games? I see you have a HM2 license and these issues should now be resolved in HM2 I believe.

First of all, I haven't heard of anyone who has hm1 working for ME/RE tournaments as I'm sure you haven't either. And second of all, HM2 is even worse considering it doesn't even work without crashing every minute or so. (problem that your support has also been unable to fix after several tries and several dollars spent getting into games just to reproduce the problem.

udbrky
07-08-2013, 12:23 PM
The reason Fozzy asks for the screenshots is that we then use that information to fix it. We're not asking for screenshots to make a collage.

Regarding the HM2, it looks like the last time you contacted us was June 12 and we sent some things for you to try and never heard back. I also see that you are using AVG - which we've had major problems with many users using. We do not recommend it.