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Luiz
05-04-2013, 01:42 PM
Hello,
A few days started playing zoom and my stats are always with backwardness.
I sent an email to suport stating that I had already updated hm in version 1.13.01.
Responded and sent the file to include Blitz folder but to no avail.
Then they asked to verify Perm security hm and ps in aintivirus, left everything as permitted and not solved the problem.
The next step was to install Microsoft.net 3.5, also not resolved.
And finally uninstalled Kaspersky antivirus and the problem continues, worst and now I can not reinstall it again, because I get a message that my computer may be infected, I now have to wait until Monday for the support and I'll stay with him no security at the end of week.
I installed Microsoft security essentials and the problem remains the same, which will be solvable? : (

fozzy71
05-04-2013, 02:03 PM
Please update to the latest internal version as it has many zoom/rush fixes we are testing - http://forums.holdemmanager.com/releases/373771-latest-internal-beta-hm1-update.html

Please check all of the steps on this FAQ - http://faq.holdemmanager.com/questions/641/How+to+setup+Holdem+Manager+to+run+with+Pokerstars +Zoom+tables

If that doesn't solve your problems please send us the screen shots and files as requested in the Troubleshooting section via email.

Luiz
05-04-2013, 02:41 PM
Perfect finally working!!

tytytytyty

:)

fozzy71
05-04-2013, 02:46 PM
Thank you for letting us know it solved your problems.