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kubic
12-20-2010, 09:12 AM
hello support,

I use HEM for 2 years and I've never had this problem. Since yesterday, when I start the auto import, this message appears :

"failed to create empty document." I t is strange because it worked very good before it and i did not changment on my computer.

thank you for your help

netsrak
12-20-2010, 09:47 AM
Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

This is usually caused by some kinds of such software.
FAQ - Hold'em Manager Poker Tracking Software :: Software Security Problems (Firewall) (http://faq.holdemmanager.com/questions/339/Software+Security+Problems+%28Firewall%29)

Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibility tab.