Setup Wizard Crash

[hsj1606]

I run HM2 after install, it crashes when I click next on setup wizard, please help me

[fozzy71]

Please delete the following folder:
- 7/Vista: C:\Users\username\AppData\Local\Hold'emManager\
- XP: C:\Documents and Settings\username\Local Settings\Application Data\Hold'em_Manager
- Showing hidden files and sytem files and folders: http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

[hsj1606]

Hi,
I use windows XP and cannot found C:\Documents and Settings\username\Local Settings\Application Data\Hold'em_Manager, I deleted C:\Documents and Settings\Administrator\Application Data\HoldemManager but the problem still there, attach is my log.txt

[fozzy71]

Hi,
I use windows XP and cannot found C:\Documents and Settings\username\Local Settings\Application Data\Hold'em_Manager, I deleted C:\Documents and Settings\Administrator\Application Data\HoldemManager but the problem still there, attach is my log.txt

Did you also email the log, and already receive the following suggestions?

I am sorry to hear you're experiencing issues with Holdem Manager but If you follow these instructions below it should fix the issue.

Step 1: Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
http://hm2faq.holdemmanager.com/questions/2511/Create+a+Backup+and+restore+default+settings
NB: If this step is successful it is very import you send us the backup files as detailed in no.2 of that FAQ otherwise the problem may come back and we need those files to reproduce it and fix permanently.

Step 2: Set files to run as administrator
1 - Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2 - Right click the HoldemManager.exe and choose "Properties".
3 - Go to the Compatibility Tab and select "Run this program as an Administrator"
4 - Repeat Steps 2 and 3 for HudFuncsApp.exe and tablescannerdllloader.exe and ThirtyTwoBitIPC.exe

If this option is greyed out it is because the UAC is disabled.
Enable UAC - Disable User Account Control (UAC) the Easy Way on Win 7 or Vista (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/)
Reboot and complete Step 3 and 4.
UAC can be turned off again if desired.

Step 3: Update Windows
Often the issue can be caused by a conflict with another program or utility on your PC. Windows may have released an update to fix this issue. Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Step 4: Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems (http://www.revouninstaller.com/revo_uninstaller_free_download.html) and there is a useful tutorial how to use it here: How To Use Revo Uninstaller To Completely Uninstall Programs (http://www.guidingtech.com/457/revo-uninstaller/)

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

Step 5: Add exceptions to firewall
Some firewalls detect HM2 as a threat because of the way it interacts with different poker software, as a consequence they can block HM accessing files it needs to and in turn cause a crash. Please follow the instructions in the FAQ carefully.
http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29

Step 6: Set correct permissions on files and folders HM2 use
Please follow the instructions in this FAQ: http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

This is a known issue, The assigned internal ticket # on this issue is HM-6603. If you would like a notification when the issue is fixed please email us quoting that bug number and we can add your email to the ticket.

If these solutions do not work please email us back and well be happy to help.