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LorenzoBattaglia
12-16-2010, 02:31 PM
i buough like 4 hours ago HM for my friend and he has this problem with full tilt ...
his hm import right the hand of rush poker but he still can't see them in the report (filter are set good)
also he can't see my hud work well because table manager doesn't load the hand when he play... (see the table where he play but always 0 hand reported) ...

can u help me?

http://img692.imageshack.us/img692/9536/iiiiibs.jpg

morny
12-16-2010, 10:43 PM
Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

Please give HoldemManager Administrator rights:

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right click the HoldemManager.exe and choose “Properties”.
3) Go to the Compatibility Tab and select “Run this program as an Administrator”. If the option is greyed out then this is because you’ve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/) and reboot the PC then do step 3 and then you can disable UAC again if you like.
4) Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

In Hud Options > Site Options under the full tilt TAB make sure “Use OCR” is turned off. Finally go to Options > Configure Auto Import Folders and click on the auto detect button. Then restart Holdem Manager and try again.

if the problem persists go to C:/Program Files/RVGSoftware/HoldemManager/Config folder and make a backup of prefs.xml and then close Holdem Manager and delete the original prefs.xml and restart HM and it should create a new default prefs.xml file, please test with that version and see if the problem persists?