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mcoski
12-16-2010, 01:54 PM
A while ago I registered for Omaha so my serial number changed (now NL + PLO). On my laptop it is saying I need to register, activation says successful but it's a no go. The registration code is my old one.

I think the problem may be as simple as changing to my new code but can't get in to do so.

I have the log copied, but don't want to paste because my code is in there. Let me know where to email support about it if need be, thanks.

morny
12-16-2010, 10:06 PM
Go to help > registration > clear HM and Omaha license, then restart HM and enter the new code.

If you get message that the license could not be cleared then do the following:
First of all, Enable the option to see Hidden Files and Disable "Hide protected operating system files": How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

If the problem persists please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder and ill see whats going on

mcoski
12-17-2010, 01:53 PM
Can't even get into HEM. It locks up in the Activation Required screen and since it can't authorize the activation (old key) it just locks me out. Can I do it through regedit?

Patvs
12-18-2010, 12:14 AM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just regular hidden files)



Also please try this: (it fully debugs the software)

1. Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file

mcoski
12-18-2010, 07:38 PM
The debug mode was EXACTLY what i needed thanks.