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View Full Version : trying to set up my hud HM1 on PS



DanielHT
04-23-2013, 01:48 AM
im having difficults with setting up my hud on PS but its all messed up
this is what i get....
http://i.imgur.com/6xloh0E.jpg (http://imgur.com/4UGGffP)

and i have this on my hem......

prefered seat.......
imgur: the simple image sharer (http://imgur.com/NQ4M08w)

and Player preferences......
imgur: the simple image sharer (http://imgur.com/sA8gHLf)
imgur: the simple image sharer (http://imgur.com/tnETtEz)
imgur: the simple image sharer (http://imgur.com/i3fkByC)

am i missing something or wtf? ...........

please help asap cuz i cant play becuz of this.....

thank you.

netsrak
04-23-2013, 06:07 AM
Configure the preferred seating of your Pokerclient and the seating preferences in HM accordingly (if used)
* open one Table, play at least one hand and wait until its imported into HEM!
* move the stats with the right mouse key to the correct positions
* Table manager -> Table -> Save positions
* Now you can open further tables but you will always have to play at least one hand for the stats being moved to the correct positions.

See our preferred seating FAQ:
http://faq.holdemmanager.com/questions/34/Preferred+Seating

DanielHT
04-23-2013, 04:04 PM
Im sorry but did u really see those ScreenShots? anything u replied was useless...........
im not new to HEM i have used hem1 since atleast 2 years ago.....

please see all the above SS and tell me what am i missing cuz i think everything its ok.......
as u see in the first SS that its visible in the thread... all the stats are messed up.... they dont appear properly and also they appear 1 sec in one place, then appears somewhere else in the table.... they are constantly flashing in and out...

please see all the screenshots....

Thank you

DanielHT
04-23-2013, 09:51 PM
this is what im talking about........ there are 3 tables there and the hud pop up whereever it wants all screwed up and keep flashing in and out every single time....

http://i.imgur.com/eSQyw6M.jpg

udbrky
04-23-2013, 11:25 PM
Please reinstall Microsoft .NET Framework -
http://hm2faq.holdemmanager.com/questions/1881/Holdem+Manager+.NET+Cleanup+Instructions

Afterwards, please make sure that you update windows completely. Keep checking to make sure that there are no more updates, until it shows twice, five minutes apart that there are no more updates available.

Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_11Apr2013.exe

Please install Microsoft.net 3.5

Download .NET Framework 3.5 from Official Microsoft Download Center (http://www.microsoft.com/en-us/download/details.aspx?id=21)

Please see this FAQ:

http://faq.holdemmanager.com/questions/641/How+to+setup+Holdem+Manager+to+run+with+Pokerstars +Zoom+tables

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your zoom file -

from c:\programfiles\rvgsoftware\holdemmanager\importin g\logs

Also, make sure that you have auto center off in Poker Stars seating options.

udbrky
04-23-2013, 11:26 PM
Please reinstall Microsoft .NET Framework -
http://hm2faq.holdemmanager.com/questions/1881/Holdem+Manager+.NET+Cleanup+Instructions

Afterwards, please make sure that you update windows completely. Keep checking to make sure that there are no more updates, until it shows twice, five minutes apart that there are no more updates available.

Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_11Apr2013.exe

Please install Microsoft.net 3.5

Download .NET Framework 3.5 from Official Microsoft Download Center (http://www.microsoft.com/en-us/download/details.aspx?id=21)

Please see this FAQ:

http://faq.holdemmanager.com/questions/641/How+to+setup+Holdem+Manager+to+run+with+Pokerstars +Zoom+tables

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your zoom file -

from c:\programfiles\rvgsoftware\holdemmanager\importin g\logs

Also, make sure that you have auto center off in Poker Stars seating options.

DanielHT
04-24-2013, 12:28 AM
do i install Framekwork .NET 4.0 as it says in 1st link? or i install the 3.5 version?

Also..... i dont play zoom tables...... do i have to read all that FAQ? does anything aplies to normal tables?

and indeed i have auto center off...

netsrak
04-24-2013, 05:18 AM
You need both frameworks,
I can't see any flashing in the screenshots so i thought your problem is a wrong placement of the Huds.
If you have flashing its either a problem with your graphic card http://faq.holdemmanager.com/questions/362/How+To+Update+Your+Graphics+Card+Driver
or your configuration of auto-import and archive folder is wrong and contains recursion. Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

DanielHT
04-24-2013, 11:50 PM
SUP......... so i did everything "udbrky" said... i reinstalled Framework, updated to 4.0, installed the hem update and also checked my graphic card and everything is good..... but im still having the same problem.......

heres the holdemmanger.config file..... HoldemManager.config (http://www.mediafire.com/?ttvaca14c7g6uv7)
(didnt find where i can upload it thru here) so i used mediafire i hope its ok....

fwiw:

i was trying to upload a little video (with camtasia) so u "netsrak" can see how i see my hud all over the tables.... but for a surprise of mine when i opened camtasia to record the video... all of a sudden my hud started to work properly (it stopped to move around all over the tables)....... tried again and it worked again....... but if i close camtasia and open new tables, the hud of those new tables pops up screwed up again....

here a new image without camtasia running.....
http://i.imgur.com/lBny6Tc.jpg
direct link http://i.imgur.com/lBny6Tc.jpg

and here is an image with camtasia running.....
wich is how i suppossed to see my hud...........
http://i.imgur.com/53rBmEo.jpg
direct link http://i.imgur.com/53rBmEo.jpg


hope u can resolve me now please......

DanielHT
04-25-2013, 12:35 AM
i dont know why the images are so big.... click on the direct link if u wanna see the full image please....

udbrky
04-25-2013, 09:42 PM
This sounds like some graphic card issues here.

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questions/362/HowToUpdateYourGraphicsCardDriver
3 - Update Logitech Setpoint - Support + Downloads: SetPoint - Logitech (http://www.logitech.com/en-us/584/3131)
4 - Set desktop theme to basic, default, or a non-aero theme - Disable Aero on Windows 7 or Vista (http://www.howtogeek.com/howto/windows-vista/disable-aero-on-windows-vista/) (this will be the same for win8/7)

Even if you do not play Zoom, the steps help a lot of the files in use with normal play.

1) Close HM and the Table Manager. Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup in HUD Options - Player Preferences.
3) Delete your existing HUD Positions files, so HM will rebuild them to default. The location is in 4)
4) Delete > \Holdem Manager\Config\pospref.txt, and pospref2.txt, and pospref4.txt.
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

DanielHT
04-26-2013, 12:40 AM
i think i have done everything u said...... and it is still the same...........

could we please set a date to make a teamviewer session so u could see and check for yourself? ill give u the chance to manage my mouse so u could view/check everything u want....

netsrak
04-26-2013, 04:39 AM
Please remove one of the 2 pokerstars\handhistory folders from your auto-import configuration.
Please try to enable Hud options -> table preferences -> force on top

If this helps its caused by your graphics adapter and i don't think there is anything we can do for you in a teamviewer session.

DanielHT
04-26-2013, 08:24 PM
already done that and it is still the same......

heres an image of my graphic card window....
http://imageshack.us/photo/my-images/402/cardnj.jpg/

and seriously? theres nothing u can do? u CAN DO REVIEW anything u want.... im not an expert with computers and also im not an expert with english so/and probably im missing something about what u tried me to do....... u can check by yourself if anything is missing.....

and fwiw i had the same problem like 2 years ago........ and back then i again did everything u said and couldnt fix it by myself.... but guess what?? i did have a teamviewer session and the admin could fix it in just about few minutes....
here is the link of that thread.....
http://forums.holdemmanager.com/manager-general/90381-stats-ongame-heypoker-doesnt-appear.html

oh and i also have done what patvs said in that thread..... (wich is almost everything u said here)

so? is there anything more i could do?

Patvs
04-27-2013, 01:27 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.


Please let us know when you are available in GMT time for a teamviewer session. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

The World Clock (http://www.timeanddate.com/worldclock)

This link will help you convert your time.


Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 Make sure you have updated your windows using the Windows Update feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5) Please keep checking for updates until windows shows twice five minutes apart that there are no more updates.
2 Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
Please download this version, it's the only one compatible with our version.

http://www.holdemmanager.com/Downloads/TeamViewerQS_5.1.13999.exe

After the meeting is set up, then

Please email the ID and password 5-10 minutes before.