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Voltisyahu
04-20-2013, 01:43 PM
Hi, I have my tournament folders from FTP importing to HM1 but when I go to results I can't see results or the tournament history (data view), so it's impossible for me to review the tournaments with HM1, even when I try to import the folder manually it says 0 files to process, but I can see the tournaments are all there. What might be wrong with this and how do I fix it?

Polezi
04-20-2013, 01:52 PM
I have the same problem here. Help me too

Voltisyahu
04-21-2013, 01:16 AM
bump

zloj
04-21-2013, 02:13 PM
I have so problem too.

zloj
04-21-2013, 02:14 PM
Version = 1.13.01 Internal

zloj
04-21-2013, 02:55 PM
Please, help users, admin!!! Need fix it!!!

Patvs
04-21-2013, 06:25 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_11Apr2013.exe

Try reimporting the handhistory + summary files into a new empty database.


If the summaries are being imported properly and there is still a problem, please send the hand histories and tournament summaries in which this issue occurs and send it to support@holdemmanager.com with a link to this thread./

citmod
04-21-2013, 08:59 PM
Can someone plz tell me how to setup HEM to import FTP tournament summaries (i dont even know where they are located). I see that the hands are being imported, however no results are shown.
Thx in advance

netsrak
04-22-2013, 04:03 AM
The summaries are written with the handhistory files. So there is no additional configuration required.
Which HM1 version are you using? 1.12.10b and older don't support the new FTP tourney summaries.

Are you using any tool like Tableninja to close the tables? This may cause problems writing the tourney summaries.

citmod
04-22-2013, 06:40 AM
I have had the 1.12.10b but now i updated it to 1.13.01, but now only more proplems arised. :(
Im playing PLO HU SNG, now after the update, everytime a SNG starts i need to adjust my HUD properly (so his stats window is close to his name and my stats are close to my name). Second problem is that hands are being imported but i cant see any stats in the HUD since it shows 0 hands for enemy and 3.1k for me (before the update my hud hands were always at 0 in each new SNG). The last problem is that i still cant see any results in my HEM.

P.S. I am not using any other tools

Edit: Actually now i tried playing HU PLO cash, and i see that on cash table the enemy HUD stats are being updated as the game goes on. However now after the HEM update the hands on my personal HUD show also 3.1k games, instead of showing me only the hands i played since the table started.

Voltisyahu
04-22-2013, 02:16 PM
I tried to do what you said and i got exactly the same result as the user "citmod".The HUD is all over the place and my opponents hans are allways "0" and mine and mine don't correspond to the game i'm playing. That's 2 days without playing because of it. I ask for some urgency on this matter because it's costing me a huge deal of money.

citmod
04-22-2013, 03:14 PM
The weird thing for me was that all of the above started after i updated hem from 1.12.10b to 1.13.01. Before that everything was fine, just the sng results have not been shown in hem on the tourney tab. Now i still dont have any results being shown and additionally i have those problems...

Polezi
04-22-2013, 05:19 PM
I discover something, the arquives of tournament summary and hands is going to another paste, for ex:C:\HMArchive\2013\03\20\2013\04 is the tourney that I played on 04-15, I cut these wrong files and put in the right paste. The results now will look right. How can I change for archive on the right paste? thanks

udbrky
04-22-2013, 08:56 PM
I want to let you know that your bug has been received and will be tested in the order it was received. Once we have tested and documented it thoroughly we will send you our results and/or ask for any other info/files that we may need to help resolve it.

Patvs
04-22-2013, 11:23 PM
I discover something, the arquives of tournament summary and hands is going to another paste, for ex:C:\HMArchive\2013\03\20\2013\04 is the tourney that I played on 04-15, I cut these wrong files and put in the right paste. The results now will look right. How can I change for archive on the right paste? thanks



Options--> Configure Auto Import Folders--> select your Full Tilt folder--> Edit--> change the location of the archive folder.

citmod
04-23-2013, 07:58 AM
@Voltisyahu
I just downgraded my HEM back to 1.12.11 and everything is back to normal when it comes to the HUD. Only thing im still missing are the tournament results, however upgrading to 1.13.01 didnt show results either, so Im going to stay with 1.12.11

Voltisyahu
04-24-2013, 01:42 AM
@citmod
ty for the info m8 :)

I'd like to hear again from the support....i want to be able to see tornament results....

Patvs
04-24-2013, 02:25 AM
@citmod
ty for the info m8 :)

I'd like to hear again from the support....i want to be able to see tornament results....

I tried to do what you said and i got exactly the same result as the user "citmod".The HUD is all over the place and my opponents hans are allways "0" and mine and mine don't correspond to the game i'm playing. That's 2 days without playing because of it. I ask for some urgency on this matter because it's costing me a huge deal of money.







Downgrade to 1.12.11. Try only using the 'Racetrack' table theme on Full Tilt.

citmod
04-24-2013, 07:01 AM
Changing it to Racetrack didnt help with the results

Polezi
04-24-2013, 09:47 AM
Here works for me, I use the classic mode. Try to change the alocation of hm archive of ftp, as I said above, my hands were alocated in wrong paste, that's the reason that HM didn't show results. I using the 1.12.10b version.

citmod
04-24-2013, 07:57 PM
Yeah but the thing is that my hands are being imported correctly, just missing the results... :(

udbrky
04-24-2013, 10:00 PM
Are you importing the tournament summaries?

What version are you using?

Try this:

Please try this version, reimport the tournament summaries:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_11Nov2012.exe

citmod
04-24-2013, 10:11 PM
I am using 1.12.11. Netsrak said on the first page of this thread that the summaries are inside the handhistory files. So i assumed that when the hands are being imported that the summaries should be imported also... or am I wrong?

Patvs
04-24-2013, 10:53 PM
Yes. Email us a handhistory file + matching summary file of a game resulting in a unfinished game.

BraveDave2
04-28-2013, 10:02 AM
Hey, I have the same problem so I would like to know if the problem will be solved. If it helps I can send you some files to analyze, just I dont know to which e-mail :)

I also have one question, from which file do you getting the finish position information? Because in my results I just missing the buy-ins, rakes, $ Won and $EV Won. How does HM works? Is it getting the finish position from summary file or from normal hand history file?

To let you know, currently Im using 1.12.10b and I was trying everything what was disccuss here, nothing realy helps.
I also tried the 1.13.11 Internal version, it was the same on that contrast, that Internal version was making strange archive files, it had titles like

17371737173717371737173717371737173717371737173717 37173717371737173717371737173717371737173717371737 17371737173717371737173717371737173717371737173717 371737FT20130425 $1 Sit & Go (Turbo) (252920459), No Limit Hold'em.txt
but in 1.12.10b it is normal, so I dont really understand where the mistake is.
Does the format of summary changed on fulltilt? Or HM can't open/find the summary files? Can you tell me some information about it?

Patvs
04-28-2013, 08:22 PM
HoldemManager gets the finish information for MTTs, from the 'summary file'. (for PokerStars and Full Tilt)
For STTs the summary file isn't required.

--

Full Tilt made some changes with their relaunch. They no longer save the summary file in a separate folder. Both handhistory and summary file are now saved to the same folder. If that folder is added as an auto import, both HM1 and HM2 shouldn't have any problems with Full Tilt's tourney results.

--

Sent a handhistory file + summary file to support@holdemmanager.com is there are any problems with tournament results.

udbrky
04-28-2013, 09:03 PM
I have had the 1.12.10b but now i updated it to 1.13.01, but now only more proplems arised. :(
Im playing PLO HU SNG, now after the update, everytime a SNG starts i need to adjust my HUD properly (so his stats window is close to his name and my stats are close to my name). Second problem is that hands are being imported but i cant see any stats in the HUD since it shows 0 hands for enemy and 3.1k for me (before the update my hud hands were always at 0 in each new SNG). The last problem is that i still cant see any results in my HEM.

P.S. I am not using any other tools

Edit: Actually now i tried playing HU PLO cash, and i see that on cash table the enemy HUD stats are being updated as the game goes on. However now after the HEM update the hands on my personal HUD show also 3.1k games, instead of showing me only the hands i played since the table started.

This is being looked into, but I have no ETA regarding it.

udbrky
04-28-2013, 09:06 PM
Second problem is that hands are being imported but i cant see any stats in the HUD since it shows 0 hands for enemy and 3.1k for me (before the update my hud hands were always at 0 in each new SNG). The last problem is that i still cant see any results in my HEM.



This is a known issue. (HUD stats not resetting when hero starts a new session)

I do not have an ETA on the timeline for this being fixed.

I have added your email to the list to be notified when it is resolved.

The internal # for future reference is hmone-204

udbrky
04-28-2013, 09:07 PM
The last problem is that i still cant see any results in my HEM.


Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

to support@holdemmanager.com with a link to this thread.