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Chingster23
12-14-2010, 01:34 PM
Hi team,

I have a strange one for you. For the past few days HEM does not seem to be recognising my largest wins and losses.

I won $1k last night and have imported the hands. The time played and number of hands seem about right but the USD tab shows me $12 down. When I scroll through the hands there are no big hands? I look in the hand history file and they are there.

Could you help please?

Thanks

Lee

Patvs
12-15-2010, 12:15 AM
Can you reimport the hands after you've updated to 1.11.05D intwo a new empty database http://www.holdemmanager.com/Downloads/HmUpdate.exe

If the "big hands" still don't show up, email us the handhistory of such a hand to support@holdemmanager.com


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Edit: it could be caused because PKR changed their handhistory formatting: read http://forums.holdemmanager.com/poker-site-support/40028-pkr-update-hand-import-problems-2.html#post192702

Chingster23
12-15-2010, 11:52 AM
is it working for you guys?

it's not for me... this sucks.

Nope. I already had the latest version and I have since cut and paste my hand histories into a new database and still nothing.

I will forward some of the hand histories as requested

morny
12-16-2010, 12:21 AM
Hi,

We do apologise for the delay, we had some really difficult problems with our licensing system which delayed the release of this build, we have fixed those issues with the PKR import errors and will release an update as soon as we resolve those issues with the licensing. You can keep an eye on the releases forum for 1.11.05e

Chingster23
12-16-2010, 01:05 AM
Hi,

We do apologise for the delay, we had some really difficult problems with our licensing system which delayed the release of this build, we have fixed those issues with the PKR import errors and will release an update as soon as we resolve those issues with the licensing. You can keep an eye on the releases forum for 1.11.05e

Thanks