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View Full Version : HUD issues in rush sngs



DKnight10
12-12-2010, 05:36 PM
when I am playing rush sngs and it gets to short handed play around 20 players or so left the HUD only works about half the time and the other half it doesnt update the stats. Any idea on a solution?

olliepower
12-12-2010, 09:13 PM
Try going to HUD Options > Table Preferences > and change min hands to stats to zero.

let me know if that works.

DKnight10
12-13-2010, 01:59 PM
min hands was already at 0 so that couldnt be it :\

Patvs
12-14-2010, 12:14 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html

DKnight10
12-14-2010, 04:19 PM
have the updated version and all are running as admin, doesnt seem to be the problem.

DKnight10
12-15-2010, 05:02 AM
forgot to mention im using win 7. Using a mac so im using bootcamp if that makes a difference.

DKnight10
12-17-2010, 01:32 PM
bump

Patvs
12-17-2010, 05:52 PM
Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe


Try creating a new database. (options--> database management)

DKnight10
02-03-2011, 01:32 AM
Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe


Try creating a new database. (options--> database management)

Wasn't this either.. I uninstalled holdem manager and postgreSQL and installed the 1.11.05e combo pack and am still having the same issues. It seems that right when we go from 9 handed to 8 handed it really has problems. About 1/3 of the hands work fine then the other 2/3 the hud is frozen from the last hand. I am not able to right click and move it around or anything. Any more ideas what could be going on?

DKnight10
02-03-2011, 05:56 PM
bump

Patvs
02-03-2011, 06:12 PM
Try: http://www.holdemmanager.com/Downloads/Hm_1.11.06-1.exe

helium
02-04-2011, 09:15 AM
i have the same problem!

DKnight10
02-04-2011, 02:41 PM
says "oops, no page here" for the link

Patvs
02-04-2011, 09:57 PM
http://www.holdemmanager.com/Downloads/Hm_1.11.06a_Internal.exe

DKnight10
02-13-2011, 08:37 PM
still no, even worse now, now it gets locked up in th beginning stages of a tournament too...

Patvs
02-14-2011, 01:26 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

jfly
02-15-2011, 05:02 PM
Have the same problem even with the newest version (1.11.06a). It was a problem with older versions as well

Patvs
02-16-2011, 01:11 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe (run this again, as its updated daily)

Can you post a screenshot of your exact issue?

jfly
02-22-2011, 08:47 PM
http://img96.imageshack.us/img96/2218/hemshorthanded.jpg

Here's an example from today.

Patvs
02-22-2011, 10:09 PM
Reinstall: Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Is this a pic at the FINAL TABLE?

We still have a final table RUSH bug, we still have to fix.

jfly
02-23-2011, 12:15 AM
I have the latest version. The screenshot is not at the final table, there were around 12-18 players left. FWIW everything runs smoothly for me at final tables

netsrak
02-23-2011, 05:21 AM
Please reboot your computer and install the 1.11.06a update again as first thing after the reboot.

Your ftp client must be switched to english language and installed to the default location.
HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked

jfly
02-23-2011, 07:02 PM
I re-installed the 1.11.06a update and still had problems shorthanded. Sometimes the stats would show up correctly, but then for the next 5+ hands it seems as though the HUD freezes up. The stats are still visible but there are incorrect and you can't click to see the popup

http://img132.imageshack.us/img132/9990/hudfreeze2.jpg


Your ftp client must be switched to english language and installed to the default location.
HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked

My client is in english, installed to default location, and the 'use ocr' option was already disabled

Patvs
02-23-2011, 08:33 PM
Is this a custom table theme?
Can you test it with Classic / Racetrack instead.

jfly
02-24-2011, 03:10 PM
Its not custom, its Classic-Midnight

Patvs
02-24-2011, 10:16 PM
Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html



Are you using a #players filter @ hud options--> additional HUD filters?

jfly
02-26-2011, 06:50 PM
I do use Hud filters:

http://img138.imageshack.us/img138/7382/hudfilters.jpg

I've also tried setting everything at 2-9 but nothing had changed.

I have seen the performance thread and have done everything I can. The problem is I've been using this database for 3 years. Even though I purged most of the hands and regularly have done vacuum/reindexing, it still runs fairly slow.

Ideally I'd like to start a new database that only included my play from 2011, but kept the HUD stats that I've gathered about other players. I haven't seen any tutorials for this. Is it possible?

netsrak
02-27-2011, 08:17 AM
This is not possible but in my opinion it doesn't make sense to use stats for other players older than 3 month - everyone changes his game over the time.

I suggest you start with a new database and only some imported hands to see if this fixes your problems and if this is working you should reimport the hands from the last month only.

DKnight10
02-28-2011, 01:32 AM
Alright here are some screen shots of my problems.

This is what i was saying that the hud seems to be frozen from the hand before. When this happens the hud is stuck and i cant right click to move it around or anything.

http://i1100.photobucket.com/albums/g416/dknight1010/rush.jpg

As I said before it mainly happens when it is not full ring. But recently it has been happening during the early stages too. I would say that it happens in the early stages 1 in ever 10-15 hands and later in the tournament when it is short handed it happens every other hand, maybe more.

Another problem that I have been having is with standard mtts that are not rush. For some reason it doesnt detect some of the tourneys at all. This image is running 2 tourneys simultaneously, one is working fine, and the other there is no hud functionality at all. I double checked the file to make sure they were importing from the poker client correctly and everything seemed fine there. I've also had problems where the hud will be working fine during a tournament then will randomly stop and will quit updating the stats.

http://i1100.photobucket.com/albums/g416/dknight1010/mtt.jpg

As I mentioned earlier, I created a new database by going to the control panel and then removing the program then reinstalling it. Im not completely sure if thats the correct way to do it but it seemed like the only way. Also, im not sure if this changes anything but I am running windows via bootcamp on a mac.

let me know if you need anything else.

netsrak
02-28-2011, 04:52 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.

DKnight10
03-01-2011, 06:25 PM
here

Patvs
03-01-2011, 11:15 PM
You have Full Tilt save the handhistories to C:\Users\Dknight\Desktop\HH&apos ??

Can you change everything back to default.
Also use the "auto detect" so it will add all the HoldemManager system folders.

trapsetter
03-02-2011, 09:48 PM
BUMP BUMP

Im totally frustrated at the moment, like the original poster.. i have changed absolutely zero on HEM and on my end in the rush tournies, the huds are freezing up right from the start!!!!!!!!!

Ive updated but no joy!!!

Would really like some help here, ive read thru the original thread but i dont want to start messing about with everything unless absolute neccessary, also my database is not very big at all.

Patvs
03-03-2011, 10:34 PM
@trapsetter:

Which Operating System, Firewall, and Anti-Virus are you using?
Which SQL version are you using?
Can you attach your holdemmanager.config file.

trapsetter
03-04-2011, 06:35 AM
Im on windows 7, standard windows firewall and don't have anti virus, the SQL and config files I need help locating please, with how to send u the config, thanks a lot!!

trapsetter
03-04-2011, 09:18 AM
Do i need to update SQL to 9.03???

netsrak
03-04-2011, 12:03 PM
Postgres SQL 9.03 is not required. A 8.4 version should be fine. If you start pgadmin from your windows menu you should see the version.

Please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extensions turned off. You can attach the file to a post by using the paper clip symbol (attachments) above the message window.

trapsetter
03-04-2011, 04:07 PM
I have SQL version 8.3

http://forums.holdemmanager.com/attachment.php?attachmentid=7371&stc=1&d=1299269172

Is this right??

thanks a lot... i think its working ok(ish) on normal rush mtts but its definately not working properly in the on demands multi entry rush mtts

Patvs
03-04-2011, 06:40 PM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06b%20Internal-1.exe


Install SQL 8.4.7 (or 9.0.3) to port 5433. And connect to that instead. (that will require you to reimport your hands into the new database)

trapsetter
03-04-2011, 06:51 PM
i need to know the password, i remember using the standard password on the original but do you quickly recall what it is??

trapsetter
03-04-2011, 07:02 PM
sorted, its installing now, will update further when stuck ty

trapsetter
03-04-2011, 09:16 PM
I have done everything you advised but sadly still have the huds freezing after just 1 hand in the rush on demand mtts, is there anything else i can do?

Patvs
03-04-2011, 09:28 PM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06b%20Internal-1.exe

You created a NEW database, using which SQL version?

Also add fulltiltpoker.exe to the Firewall exceptions list.. and give it full administrator priviliges.

For Full Tilt, turn off OCR and turn off live tracking (hud options--> site options)

trapsetter
03-04-2011, 10:02 PM
new DB using the 5433 port... using the latest SQL version!!

i went into control panel and allowed fulltilt program on the "allow programs to communicate" page, although i couldnt where to select it for full administrator priveleges.


and lastly the site options are already off... will load a game up now and test it, thanks for ur efforts i will update you soon

trapsetter
03-04-2011, 10:16 PM
ok, now i dont have any huds coming up.
Huds are working totally fine in normal mtt im in now

trapsetter
03-04-2011, 10:50 PM
huds have come up again but still same problem... every other game is fine its just on demand rush games

Patvs
03-05-2011, 02:29 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

trapsetter
03-05-2011, 03:59 PM
Have just updated, table manager finds the game but now i have no hud at all

trapsetter
03-05-2011, 04:19 PM
on the import page it looks like hands are importing into the DB but table manager is doing nothing

http://forums.holdemmanager.com/attachment.php?attachmentid=7441&stc=1&d=1299356328

Patvs
03-05-2011, 05:02 PM
Is this tourney called something like the "1r + 1a" tourney (1 rebuy / 1 addon?)
This is the only type of tourney where the HUD doesn't work and we're working on a fix for this.

If you have issues with a different type of tourney:
Can you email us a handhistory of the tourney to support@holdemmanager.com


Though first check if you update to http://www.holdemmanager.com/Downloads/HmUpdate.exe and you've reimported your hands into a NEW EMPTY database, if you still have no HUD.

trapsetter
03-05-2011, 05:26 PM
No, its the On Demand 40 player SNG Rush game which then goes into the main lobby for 2mins extra registration and it turns into a small mtt in Rush format, its also a multi entry game as well.

ive updated fully and used new port etc with an empty database which actually imported all my data from the other one when it was set up.

HHs have been sent, please update me as soon as your able to Thankyou

trapsetter
03-05-2011, 05:28 PM
p.s huds have now come up, just took a bit of time but still exactly the same!!

Dont forget it works perfectly fine in normal rush tournies on full tilt, its just the on demand ones

trapsetter
03-06-2011, 01:04 PM
I have sent a hhs to the support, im still waiting a response but still not heard anything from when i sent it yesterday.
Has anything been figured out yet at all??

Patvs
03-06-2011, 10:01 PM
We'll forward your email to the handhistory programmer who will look into this.

There is a similar issue where the "1r+1a" tournies don't have a HUD. Both issues will be fixed in the next update.

trapsetter
03-06-2011, 10:24 PM
thankyou very much!!

trapsetter
03-06-2011, 10:34 PM
hmm lol im going nuts here, right as of yesterday hem is no longer showing my results!!!!
Ive just played a bunch of the "on demand rush multi entry turbo sng/mtt" games and hem was importing them but for some reason they arent showing up in results?? help again plz

Patvs
03-06-2011, 11:18 PM
Open the summary file of the tourney.
Does it state your finish position/Winnings?

trapsetter
03-07-2011, 01:08 PM
http://forums.holdemmanager.com/attachment.php?attachmentid=7571&stc=1&d=1299517634

This is a summary from a game last night and it does show my finishing position etc

Please advise further if you can ty

trapsetter
03-07-2011, 04:40 PM
I have tried to manually import the hhs from the summary above but when i try it just says "found 0 files to process"

And yet today i played a game and it has come up in the results????????/

any idea whats going on here??

trapsetter
03-07-2011, 06:42 PM
ok its got to be the multi entry rush formats because as you can see im in the event 3 on fulltilt and although table manager has gott the table i have no huds now at all (possibly due to size of the field?)

http://forums.holdemmanager.com/attachment.php?attachmentid=7581&stc=1&d=1299537511

Patvs
03-07-2011, 10:16 PM
If HoldemManager won't import a RUSH tourney... or won't show the correct winnings, email us the handhistory file + summary file to support@holdemmanager.com