PDA

View Full Version : hm2 not saving preferred positions



justdoit
04-17-2013, 07:46 PM
hm2 is not saving the preferred positions
if i keep up the preferred seat hud options then it does but when its closed after a while they are all set to '-'

udbrky
04-17-2013, 09:03 PM
- Please export your HUD's in HUD Options.

See this screenshot for exporting HUD's:

http://www.udbrky.com/hmsupport/exporthuds.PNG

- Then delete the prefs file in the config folder in*
8/7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager



- Import your HUD's again.

- Set your seating preferences to match the site's seating preferences.

If there is none:
set it to "-" for the right HUD and site for each game type/# of players.
Open one table, make sure positions line up.
Click settings on the summary HUD on the table, find the HUD name, click Use for all

* You will need to show hidden and system files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See this screenshot for location in win 7 for the prefs files:

http://www.udbrky.com/hmsupport/prefs.PNG

justdoit
04-19-2013, 05:47 AM
thanks but that did not help unfortunately

DogNamedBluff
04-19-2013, 04:50 PM
Please make sure you are running HM2 as an administrator
1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe

Add exceptions for HM2, PostgreSQL, and any other programs you use for poker to your firewall and anti-virus exceptions lists.
http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29

Turn off User Account Control: Turn User Account Control on or off (http://windows.microsoft.com/en-za/windows-vista/turn-user-account-control-on-or-off)

Run a manual Windows Update and install all updates, including all .net framework updates.
--
You need to make sure that this folder

Windows 7/8/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: Show hidden files (http://windows.microsoft.com/en-US/windows7/Show-hidden-files)

Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.
--
If you continue to have problems, please reproduce the problem and send your log file to hm2support@holdemmanager.com with a link to this thread. -
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

DogNamedBluff
04-19-2013, 04:50 PM
Please make sure you are running HM2 as an administrator
1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe

Add exceptions for HM2, PostgreSQL, and any other programs you use for poker to your firewall and anti-virus exceptions lists.
http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29

Turn off User Account Control: Turn User Account Control on or off (http://windows.microsoft.com/en-za/windows-vista/turn-user-account-control-on-or-off)

Run a manual Windows Update and install all updates, including all .net framework updates.
--
You need to make sure that this folder

Windows 7/8/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: Show hidden files (http://windows.microsoft.com/en-US/windows7/Show-hidden-files)

Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.
--
If you continue to have problems, please reproduce the problem and send your log file to hm2support@holdemmanager.com with a link to this thread. -
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

justdoit
04-21-2013, 06:38 AM
do i have to run it as administrator even if my account is an admin account?

Patvs
04-21-2013, 06:37 PM
Yes, add additional administrator privileges to HoldemManager.exe, etc... or turn off UAC and reboot.

justdoit
04-21-2013, 07:11 PM
i always have UAC OFF ....:confused:

Patvs
04-21-2013, 07:23 PM
Then try turning it on.... set the manual exceptions (right-click--> properties) for all the HoldemManager files.

justdoit
04-21-2013, 07:40 PM
i dont want to have it on
is that the only option?

Patvs
04-22-2013, 12:04 AM
You can turn if off again, after you've set the exceptions.

justdoit
04-30-2013, 08:19 AM
unfortunately this all does not help
pokerstars position always reverting back to neutral

Patvs
04-30-2013, 08:07 PM
Close HM2

Delete both the C:\Users\{username}\AppData\Roaming\HoldemManager\ Config\prefs.xml file and prefs.bak file.

Start HM2.
Re-setup the seating preferences.

justdoit
05-01-2013, 02:33 PM
ok that helped
my hud is gone now, how can i restore it?

kikoobac
05-01-2013, 10:15 PM
it is not working for me ,,,,,,

I have prefs.bak but no prefs.xml , the name is prefs only .....

Patvs
05-01-2013, 11:18 PM
@justdoit: re-create the HUD.
As the old prefs.xml file was corrupted

@kikoobbac: delete 'prefs' That file actually is prefs.xml. In Windows' Folder Options turn off 'hide extentions for known file types'.

kikoobac
05-02-2013, 01:01 AM
not working ........

Patvs
05-02-2013, 01:09 AM
not working ........


I have delete the both file and I cannot save the preferred seat on PS .....

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

kikoobac
05-02-2013, 01:15 AM
I have delete the both file and I cannot save the preferred seat on PS .....

kikoobac
05-02-2013, 02:25 AM
it's ok ........

justdoit
05-02-2013, 09:11 AM
it is not saving the seats anymore :(

udbrky
05-02-2013, 05:33 PM
You might have a permissions issue on the folder.

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

udbrky
05-02-2013, 05:33 PM
You might have a permissions issue on the folder.

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

justdoit
05-03-2013, 04:40 PM
all done, not saving the preferred seats ...

udbrky
05-03-2013, 08:52 PM
Is it the first site in the dropdown list in seating?

justdoit
05-03-2013, 09:46 PM
no the 3rd (pokerstars)
the others are saved

udbrky
05-05-2013, 08:34 PM
What security programs are you running?

justdoit
05-05-2013, 11:04 PM
for testing purpose no security programs (windows firewall, defender turned off)
when i restart hm2 stars preferred seating is not saved or if hm2 runs for a longer period of time

fozzy71
05-06-2013, 07:53 PM
Make sure the auto center option is disabled:

111031
...

justdoit
05-06-2013, 08:42 PM
ty that solved the issue! :)