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View Full Version : HEM still missing lots of my hands



kjander
12-10-2010, 01:36 PM
I have posted before trying to get help and emailed hand histories but never got any help.

I have HEM set up and it is missing lots of hands. I imported hundreds of thousands of hands successfully from PT3 but ever since I started trying to use HEM it misses tons of hands every session.

I just played a few tables at micros for a little pit to try and get some examples. I have done the import, and the files are still in the player file on full tilt and in their Stars location as well. Some hands have imported but it has missed a lot of the hands. I have HEM set to Archive.

I have updated to the current version already.

What should I do?

Also,this is happening on full tilt and stars so clearly it is a HEM issue.

kjander
12-10-2010, 05:52 PM
After going through hands I have confirmed that HEM is finding and importing some hands from HH files and not others. I am not sure what else I can do as a user as this seems beyond user control.

olliepower
12-10-2010, 08:29 PM
try this first

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports)

and maybe this will help you as well

Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

Please check this thread to make sure you’ve the correct import folders setup for your site
FAQ - Hold'em Manager Poker Tracking Software :: Information About Setting Up Poker Clients (http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients)

On the import TAB check if there are import errors showing up, if so can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and see if there is also import errors with that database

If there is please email the original hands to support@holdemmanager.net and also link to this thread