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bleedingear
04-14-2013, 08:44 AM
About a week ago the results for my tournaments just stopped displaying. All the tournaments are marked as unfinished. I've been using sharkscope to search for my results and manually enter them.

I didn't update or do anything, it just suddenly happened.

Help?

Sarek
04-14-2013, 11:19 AM
Please make sure summaries are saved by Stars client AND they are imported by HM - see this
http://faq.holdemmanager.com/questions/6/Poker+Stars+Setup

bleedingear
04-14-2013, 12:06 PM
Please make sure summaries are saved by Stars client AND they are imported by HM - see this
http://faq.holdemmanager.com/questions/6/Poker+Stars+Setup

yes they are being saved.
They are also being imported. At least the folder is listed as one to auto-import and they turn up in the HMAchive folder.

As I said, It was working fine, then it wasn't.

fozzy71
04-14-2013, 01:52 PM
Try rolling back to an older version if you are using 1.13.01 Internal - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Sep2012.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


If you continue to have problems, please zip and email the problem hand histories (HH files) and tournament summaries (TS files), with a link to this thread and your forum name, to support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).