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Dnns1973
12-08-2010, 05:43 PM
Pkr have update today now there are some problems with importing hands..
Some hands import in manager but other hands he dont import it seems he dont import where there is action afther the flop its a little strange..
I hope you can look into it ...

Patvs
12-08-2010, 07:01 PM
Did you import the hands into 1.11.05d?

Email us a handhistory of such a hand with postflop action to support@holdemmanager.com

lucky_river
12-08-2010, 08:25 PM
same problem here, not importing all hands after todays PKR update.

btw when u will FINALLY make HUD working on PKR ? its working for me only for one table

Patvs
12-08-2010, 09:04 PM
PKR only supports a HUD on 1 table.

HoldemManager can easily make the HUD work on 10+ tables, but that's against the rules and regulations of PKR.

Ninjagrisen
12-09-2010, 03:56 PM
I cant import hands either. It seems like it importing some hands but not even close to all of them. It imports some of the postflop hands but mostly only preflop.

What should i do?

inavacuum
12-09-2010, 05:57 PM
Same problem.

Genitruc
12-09-2010, 10:13 PM
saaaaame problem over here...

kanistercz
12-09-2010, 10:23 PM
saaaaame problem over here...

+1

netsrak
12-10-2010, 05:15 AM
PKR changed the handhistory format. We are working on it.

Ninjagrisen
12-10-2010, 06:28 AM
PKR changed the handhistory format. We are working on it.

Thanks alot :)

Kroolock
12-10-2010, 06:55 AM
PKR only supports a HUD on 1 table.

i think you mean "HM only supports....."

as asked an explained in this post (and still waiting)
http://forums.holdemmanager.com/poker-site-support/34463-pkr-update-hands-not-importing-12.html#post171651
it was working with HM, its working with other software
so imo its possible



HoldemManager can easily make the HUD work on 10+ tables, but that's against the rules and regulations of PKR.

sorry but did i miss anything, can you explain that where to find in PKR rules & regulations?

anyway..HM should be possible to import all hands from all table i am playing (worked in the past) and show me the HUD of the aktive table in front (so showing only 1 hud at a time) and swith the HUD after i switch my aktive table....

@netsrak
maybe its possible to meet in scype or so and i can explain what i mean in our native language :)

James666Poker
12-10-2010, 07:14 AM
I agree with the above reply... I do not know for sure, obviously , but I would be pretty sure that it is not 'against the rules' to have a HUD working on all 9 tables, not just one.

This is a big issue for th eplayers of PKR who want HUD's, I am sure PKR would have no objections whatesoever to HEM supplying the feature to run a HUD on each table independantly, and it is definately doable now (from HEM's pointof view) now that the table layout is in a more traditional 'tiled' view...

Please could we get some official feedback on this? It would be an awesoem update, that would attract a LOT of new players from PKR to buy HEM, as at the moment there are a number of threads in the PKR forum about HEM not supporting HUD, therefore people not purchasing HEM...

P.S. Please sort the HH thing ASAP ;-)

regards

demon
12-12-2010, 10:44 AM
i can't even get 1 hud on pkr....
I only started on pkr 2 days ago, so maybe i am missing anything here.

Can you help me out? do i need to alter settings? or does the hud just not pop up because of the HH problem that actually exists?

I don't see a problem wit ha hud on every table in terms of the pkr regulations either.

Someone told me another software supports this feature, i dunno if it is the truth or not.

Kroolock
12-12-2010, 11:26 AM
i can't even get 1 hud on pkr....
I only started on pkr 2 days ago, so maybe i am missing anything here.

Can you help me out? do i need to alter settings? or does the hud just not pop up because of the HH problem that actually exists

wait untill HM-Team has fixed the HH-Problem.
After HM imports the HH it should work again.
To my experience playing PKR in window-mode is necessary.


Someone told me another software supports this feature, i dunno if it is the truth or not.
its true :)
follow my link above (read post #114) and then use google :)

nem3si5
12-13-2010, 04:07 PM
still no update?

morny
12-14-2010, 01:33 AM
Sorry ill chase this up and get an update when we will have a patch to fix this

nem3si5
12-14-2010, 03:54 AM
Thanks!

cygnes
12-14-2010, 11:12 AM
If you want to fix your current hand history files you can use this tool.

The new format uses [4 d] [8 c] which used to be [4d] [8c] etc.

The tool doesn't modify your original files but saves them into a new folder.

http://www.the-software-box.com/downloads/PkrV203HHFix.zip

It's just for temporary use until HEM is fixed.

Robin

randall1
12-14-2010, 12:35 PM
It's just for temporary use until HEM is fixed.

Robin

Thx a lot!

morny
12-16-2010, 12:21 AM
Hi,

We do apologise for the delay, we had some really difficult problems with our licensing system which delayed the release of this build, we have fixed those issues with the PKR import errors and will release an update as soon as we resolve those issues with the licensing. You can keep an eye on the releases forum for 1.11.05e

cygnes
12-16-2010, 05:55 AM
Great! Looking forward to the update :D

morny
12-16-2010, 10:42 PM
Just a further update, sorted the licensing problem and were just going to be doing some final internal testing before releasing

melang
12-20-2010, 02:04 AM
I agree with the above reply... I do not know for sure, obviously , but I would be pretty sure that it is not 'against the rules' to have a HUD working on all 9 tables, not just one.

This is a big issue for th eplayers of PKR who want HUD's, I am sure PKR would have no objections whatesoever to HEM supplying the feature to run a HUD on each table independantly, and it is definately doable now (from HEM's pointof view) now that the table layout is in a more traditional 'tiled' view...

Please could we get some official feedback on this? It would be an awesoem update, that would attract a LOT of new players from PKR to buy HEM, as at the moment there are a number of threads in the PKR forum about HEM not supporting HUD, therefore people not purchasing HEM...

P.S. Please sort the HH thing ASAP ;-)

regards

<- THIS

I'm sure it's possible to just show one hud at a time and switch huds when user switches between tables (F1-F2-...), just like [another pkr hud with very limited stats] does!

Please consider this. I'm sure lots of people will buy HM when you introduce a new pkr hud. :)

peterjdmurray@hotmail.com
01-04-2011, 05:16 PM
I was interested in getting an update on this issue.

I stopped using my HM a while ago due to this issue.

I have updated to HM version 1.11.05e - will this do the trick?

gambolero
01-04-2011, 05:40 PM
My PKR Heads Up SNG hands have not been importing since 2010-12-23. I have the patch from 2010-12-20 installed, was this supposed to fix the problem? Advice please. Thank you.

Patvs
01-04-2011, 06:42 PM
If you can't import the HU SNGs in 1.11.05e, email us a handhistory to support@holdemmanager.com

gambolero
01-05-2011, 05:55 AM
I just sent some hand histories and await your advice. Thanks.

Sarek
01-05-2011, 06:41 AM
copy from my reply in email:
I tried to import your files and have success

hands ARE in database

the only thing is not shown winnings

please d-load and install 1.11.05e-1

it shows the same 05e in HM window header, but this is a new update released some days ago

http://www.holdemmanager.com/Downloads/HmUpdate.exe

gambolero
01-05-2011, 08:10 AM
Thanks for the quick reply Sarek. I installed the update you recommended but the import still did not work. I created a new database and was able to import the files into that. Any ideas about what the problem could be with my old database as obviously I would prefer to get all hands into that one? Any ideas welcome,thanks.

netsrak
01-05-2011, 09:54 AM
Your old database is probably corrupt.

Please try a reindex of your database via pgadminIII->maintenance.
If that doesn't help you should create a new database and reimport all your hands (+notes +summaries). You should the hands in the archive folder (default c:\hmarchive).

gambolero
01-05-2011, 02:44 PM
Reindexing worked and I have now managed to import all the missing tournaments. All I need to do now is go through them and work out why I am losing so much!! Thanks Patvs, sarek and netsrak for your prompt and helpful replies.

Speed_FANat1c
01-08-2011, 12:06 PM
Your old database is probably corrupt.

Please try a reindex of your database via pgadminIII->maintenance.
If that doesn't help you should create a new database and reimport all your hands (+notes +summaries). You should the hands in the archive folder (default c:\hmarchive).

Can you please explain how to reindex the database? I have the same problem - after installing the update, still doesn't import all my played hands.

I am there,
Imageshack - 82062604.jpg (http://img543.imageshack.us/f/82062604.jpg/)

now don't know what to do :(

Edit: found solution.

gambolero
01-09-2011, 03:29 PM
Speed_FANat1c, here is a link which explains how to reindex:-

FAQ - Hold'em Manager Poker Tracking Software :: Vacuum Analyze Database (http://faq.holdemmanager.com/questions/88/Vacuum+Analyze+Database+)

Follow the steps for vacum analyze but when you get to step 6. select reindex instead of vacum analyze.

I have 2000+ SNG's in my db, it took a while to complete b ut solved my import problem. Good luck.

Speed_FANat1c
01-10-2011, 07:09 AM
Thanks for help, already works everything well :)

jachtgodin1973
02-07-2011, 01:17 PM
i got the same problem, since a week or 5 not all my hands are imported correctly. Like 10% gives a import error, my database is around 250k hands, could this be the problem.

Were are all my error hands stored now? My orginal hand history folder is empty and am scared that missing hands are realy gone.

Patvs
02-08-2011, 01:33 AM
All your original hands are moved to the archive folder: C:/HMArchive.
Try to reimport that folder into a new empty database.

jachtgodin1973
02-08-2011, 07:02 AM
All your original hands are moved to the archive folder: C:/HMArchive.
Try to reimport that folder into a new empty database.

i tried but even a new database gives a lot of import erros i think around 1%. Also i noticed that after 16 januari no new hands are added to my hmarchive. How can i find the current location of the hmarchive? Maybe i excedently changed it's location.

Patvs
02-09-2011, 12:51 AM
In HoldemManager click configure auto import folders at the Import tab.
What are you using as archive folder.

Can you attach a handhistory from your archive folder that imports as errors.

lokie
03-17-2011, 07:25 AM
Hi

I've got problem importing hands from PKR.
I started playing there about 2 weeks ago, I had no trouble importing then. But I think about 5 days ago there was an update of the PKR program and now I can't import any hands. It just says

"Import Error"

I've tried vacuming and reindexing the database but that did not help.

Any ideas? :confused:

Regards

Edit: And I just tried reinstalling PKR but that didnt help.
I got HM version 1.11.06b

Dnns1973
03-17-2011, 08:35 AM
Jeps wait on update....
its over a week now please programmar solve this issue

Patvs
03-17-2011, 12:25 PM
we are working on a fix for PKR but i can't give you any ETA

Chingster23
03-19-2011, 07:43 PM
I have installed 1.11.06b but there are obvious gaps with my hand histories. I just lost a shit load of money but HEM says I am up a few quid so I know some are missing.

Could you just give me an updated of what to do when you have finished working on it please.

Thanks

Patvs
03-19-2011, 09:45 PM
Read: http://forums.holdemmanager.com/releases/57301-pkr-update.html

kaimac
03-23-2011, 08:52 PM
Read: http://forums.holdemmanager.com/releases/57301-pkr-update.html

bump for updatesss

netsrak
03-24-2011, 04:48 AM
http://forums.holdemmanager.com/releases/59981-1-11-06c-pre-release.html

Dnns1973
03-24-2011, 07:54 AM
ty...

scotty
03-28-2011, 08:51 PM
ok ive installed new update, couldn't get the hands that I played during downtime period even tho they are in the folder and then move to archive afterwards.

so I created a new database and installed all my hands again,everything installed but these.. suggestions before i kill myself please

Patvs
03-28-2011, 09:35 PM
@scotty:

Some hands didn't import?
Did they import as errors, or they imported but then don't show up in HoldemManager??

scotty
03-29-2011, 06:50 AM
im not really that sure, before the patch it was importing around 2/3% of hands, not recognising any others, but i dont think they were coming up as errors, and nothing changed.. same hands imported on new database others were ignored.

netsrak
03-29-2011, 08:49 AM
To import files again you need to rename the files or move them to a different folder and import them again via import file or import from folder.

scotty
03-30-2011, 11:02 AM
I put the hands missing into a new folder, and attempted to import from folder, however just all came up as duplicates

Patvs
03-30-2011, 06:52 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


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