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aquaman
04-10-2013, 01:21 PM
hands are importing but can't get hud to work

udbrky
04-10-2013, 09:17 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31Mar2013.exe

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

Sepultura
04-14-2013, 02:49 AM
same problem - i can see results in active session, in reports - but no hud on tables
in active session - no open tables detected
when i try table scanner 2(beta):
it asks for path to poker client, then says: to read the red kings lobby, GM needs to install the java access bridge
you will have to restart red kings poker client for changes to take effect
ok, installation finished, but no effect after poker client restart

btw your link for hm update is wrong - when installed it don't accept my hm2 key (wrong mask)

Sarek
04-14-2013, 03:50 AM
Since you posted in HM ONE part of forum - link provided is for HM1.
For HM2 - please update to the fresh 7725
http://www.holdemmanager.com/Downloads/7725_Hm2AutoUpdate.exe

aquaman
04-14-2013, 12:55 PM
1. 1.13.01
2. bestpoker (ongame) only site with problems
3. PLO, PLO sngs
4. Yes
6. My results are importing
10. Yes

Config attached.

108861

fozzy71
04-14-2013, 01:49 PM
1. 1.13.01
2. bestpoker (ongame) only site with problems
3. PLO, PLO sngs
4. Yes
6. My results are importing
10. Yes

Config attached.

108861

This is probably caused by the exenames.txt file.

Open the ExeNames.txt at \RVG Software\Holdem Manager\Config

Change it as described in post# 15 of this thread, for your particular poker client's EXE file.

http://forums.holdemmanager.com/showthread.php?t=18935

http://forums.holdemmanager.com/showpost.php?p=92521&postcount=15


Or you can just try deleting the file to reset it to default:

1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK