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Bombastic
12-07-2010, 07:26 AM
Hello,

About 7/8 monts ago I've purchased the Holdem Manager small stakes-version. It worked very well, but a few weeks ago I had to reset my computer which meant Hold'em Manager was gone.

I re-downloaded it, made a new database etc. and it worked all fine. But it was still on the trial-version.

Today I used all of the 15 days of the trial version so I wanted to activate my registration. I found my licensecode in my mailbox and tried to registrate. That's the point it went wrong.

I got till this screen:
http://i52.tinypic.com/30kr1u8.jpg

First I rebooted my computer (no difference), than I checked the 5 points, but none of them was the problem.

So I pressed: "Go there now". I got on a page where I had to fill in my username/password, but they didn't recognize this combination. When I pressed 'forgot my password' in that page, they didn't recognize my username neither.

This is very strange, since I can still log in to the HEM official website with my username/password-combination.

What is the next step I should take to make HEM work on my computer?
Sorry if it's a bit long, I just want to make sure the story is clear.

Sarek
12-07-2010, 07:47 AM
read this
FAQ - Hold'em Manager Poker Tracking Software :: New Computer / License Transfer (http://faq.holdemmanager.com/questions/25/New+Computer+%7B47%7D+License+Transfer+)
when you log in there - you have to do it with email - not nickname