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sheepish_mo
12-05-2010, 01:28 AM
hi,
had hem for a long time now and out of the blue im being asked to activate my license. tried rebooting, uninstalling hem and reinstalling, tried selecting comp #2 and none of it works it just says validating unregistered software. (even though its registered) it wont even get passed the validation stage or once reinstalled it wont even let me put my code in. i was running 1.11.04 now it seems to be 1.11.05d im 100% sure this is what is causing the problem please help urgently.

Patvs
12-05-2010, 03:52 AM
read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

(check the proxy settings)

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

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If above fails, email us your reg.log file.

sheepish_mo
12-05-2010, 04:50 AM
hi thanks for getting back to me.
im running w7, no firewall, and avg. ive installed the latest beta, thats when this problem started. all executables are set to run as admin. where do i send my reg.log file too?

Patvs
12-05-2010, 05:20 AM
Email the file to support@holdemmanager.com (or sent them in a PM to me)