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View Full Version : When clicking on "oppoents" or "reports" first no reaction, then crash



Piedro
04-06-2013, 12:02 PM
Hallo!

I use HM 2.0.0.7725 version on Windows 7 64bit. When I click on the "reports" or "opponent" tab (maybe others as well ... never tried) holdem manager window shows no reaction for a while and then after clicking for example windows controls to minimize or maximize the HM window, the HM crashes. Unfortunately the crash window is transparent and just has a border but no content. really unusable for me at the moment ...

After the crash I cannot close or move any HM windows and after a "close HM" from the taskbar, HM still is running as process ...

please help,
piedro

fozzy71
04-06-2013, 08:12 PM
Please duplicate the issue and send us log files:
- Open Windows Event Viewer's - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Please zip and email the logs, with a link to this thread and your forum name, to hm2support@holdemmanager.com