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View Full Version : Kapersky 2011, now HEM won't work.



Arpeggios
12-03-2010, 06:03 PM
I know I read about problems with Kapersky and HEM, but I never had any problems with 2009, so renewed my software this morning. Now HEM won't start up. Sigh. Is there an easy fix for this, by chance?

Thank you.

morny
12-04-2010, 05:55 AM
Youll need to add PostgreSQL to the exceptions list or uninstall and use a different firewall FAQ - Hold'em Manager Poker Tracking Software :: Using Kaspersky Internet Security 2010? (http://faq.holdemmanager.com/questions/127/Using+Kaspersky+Internet+Security+2010%3F+)

Arpeggios
12-04-2010, 04:01 PM
Thankyou so much for the link, morny, I knew I heard about this issue somewhere before! Hopefully, I can figure out how to follow those instructions on the 2011 version, otherwise, I guess I just lit $70 on fire. Hmm...kinda like poker these days... :p

morny
12-05-2010, 01:19 PM
Ok let me know how it goes, also let me know if the 2010 version instructions are easy to follow on 2011 or if they changed the interface much

dingddd
12-21-2010, 04:56 PM
hi i followed the '' using kaspersky internet security 2010 guide '' but when i search for the trusted aplication i didnt found the right files

C:\Program Files (x86)\PostgreSQL\8.X\bin)


after 8.X i see data and i cant find the pg_ctl.exe too..

Patvs
12-22-2010, 02:26 AM
There must be a /bin folder in either:
Program Files (x86)/PostgreSQL/8.4/ or
Program Files/PostgreSQL/8.4/


Just run a file search on your computer where postgres.exe is located.
Maybe PostgreSQL is running from a non-default folder.

dingddd
12-22-2010, 02:40 AM
it's possible i dont have it? because i uninstalled postgres with config panel

i dont find the files im suposed to and i searched everywhere

- if there is no other way do you think its gonna work if i uninstall kaspersky?
thank you

netsrak
12-22-2010, 04:55 AM
If you uninstalled Postgres you no longer have this folder.

Without Kaspersky everything will run.

Patvs
12-22-2010, 04:57 AM
You won't have the files if you uninstalled Postgres.

-Uninstall Kaspersky
-Reinstall Postgres
-Set the files to the firewall exceptions list
-(reinstall Kaspersky)

dingddd
12-22-2010, 03:17 PM
i just desinstaled kaspersky and it still say '' could not enable port 5432 please turn off your windows firewall and run this installer again. ''

i dont know what else i have to turn off i only had kaspersky is it something with windows defender ... im pretty bad with a computer if you can tell me in details what i have to do thank you..

Patvs
12-22-2010, 11:00 PM
Delete the postgres user:
click on Start and go to Programs -> Accessories -> Command Prompt

* If you are on Vista, rightclick and choose "Run as Administrator".


A black box should appear. Type 'net user postgres /del' (without the quotes) and press enter.

The user is now deleted and you can (re)install PostgreSQL.




Install SQL manually by downloading the SQL 8.2.19 installer from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org)

dingddd
12-23-2010, 01:06 PM
ok holdem manager work the only problem now is that there is only like 2 or 3 player showing stats with the hud on each table like we are 5 on the table and i can only see stats on 2 player

i already had this problem before they said to copy the xml.prefs files something like that but didnt worked thats why i tryed to reinstall holdem completely

i think this happened when i installed the new patch for holdem the latest one

what i should try now?? thank you

Patvs
12-23-2010, 02:16 PM
On which pokersite are you playing?

Did you setup the seating preferences again? Read: FAQ - Hold'em Manager Poker Tracking Software :: Preferred Seating (http://faq.holdemmanager.com/questions/34/Preferred+Seating)

dingddd
12-23-2010, 03:13 PM
im playing on ongame i did the prefered seat things but it dosent change nothing

seems like it work for full rings well but on 6max i still miss stats on some player

i have 3 table running right now 1 table i have all 5 stats another one i have only 2 on 5 player and the other one only 1 stats on 5 player... its weird

Patvs
12-24-2010, 02:31 AM
There are several Ongame topics now, with users experiencing the same issue.
We're looking into a fix.

In the meanwhile you could try to downgrade to 1.11.05d, because the bug seems to have started in 1.11.05e FAQ - Hold'em Manager Poker Tracking Software :: Download Links For Past Builds (http://faq.holdemmanager.com/questions/426/Download+Links+For+Past+Builds)

dingddd
12-24-2010, 03:36 PM
ok i downgraded to 05d and i think its working well now.

thank you

Patvs
12-25-2010, 06:52 AM
The Ongame issue is fixed in 1.11.05e (revision 1)

Link is: http://www.holdemmanager.com/Downloads/Hm_1.11.05e-1.exe
Note: this is a different file and version as the previously released 1.11.05e.
Though both will be displayed as "1.11.05e" in your HoldemManager.