New Purchaser - HUD Not Working

[apprent1ce]

Hi I purchased Omaha Pro yesterday and unfortunately cannot get the HUD to work.

The hands from Full Tilt and Betfair have imported and I can view the sessions however when playing, the Table Manager does not find the table and the HUD does not work - the hands are not imported in real time but after closing HM the session hands do appear in HM when I log-in again.

My pc is running XP.

Technical literacy is not a strong point!

Appreciate any help.

[morny]

Hi,

Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

[apprent1ce]

Does this help?

1. What version of Holdem Manager are you using?
1.11.05c

2. What poker site are you playing on and does the problem occur on more than one site?
Betfair – I have just tried Stars and the table is found and the HUD display does appear

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
PL Omaha 8HiLo

4. Have you clicked on the Start Auto Import button?
Yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
The site is saving hand histories – whilst table manager does not find the table, no HUD appears and no hands are imported in real time, once I log-in to HM again the session details, hands etc are there.

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
The folder is empty after the files appear in HM

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
The hands appear to be in the report

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
?

9. If you open the hand history files, are they written in English?
Yes

[netsrak]

It may be necessary to use the table finder the first time:
FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.