spZenith
12-02-2010, 01:23 PM
Hello,
I've been having the "root element is missing" problem with HEM, so I googled around a bit and found that I was supposed to delete the prefs.xml file in my config folder, which I immediately did. Next time I started HEM, it created a new one for me, I created new HUD preferences and start playing. Then HEM crashed, and since then I've started getting the "root element is missing" problem again, but when I deleted the prefs file this time, HEM said it would create a new one for me, then said that there is an error, and it cannot create a file that's already there (even though I deleted it).
If I click "continue anyways" (or whatever that button is), it just kinda tries to load forever, and if I quit it obviously just closes.
I've tried deleting the prefs.xml file a bunch of times, nothing has helped. I downloaded the new beta and am still having the same problem, except now the screen freezes at the "validating, unregistered" portion of the initial load screen :o. How do I proceed?
If I reinstall HEM, will I have to use my 2nd product key? I am pretty sure I've only used the first, though if I've used both, am I going to just have to buy a new HEM?
I've been having the "root element is missing" problem with HEM, so I googled around a bit and found that I was supposed to delete the prefs.xml file in my config folder, which I immediately did. Next time I started HEM, it created a new one for me, I created new HUD preferences and start playing. Then HEM crashed, and since then I've started getting the "root element is missing" problem again, but when I deleted the prefs file this time, HEM said it would create a new one for me, then said that there is an error, and it cannot create a file that's already there (even though I deleted it).
If I click "continue anyways" (or whatever that button is), it just kinda tries to load forever, and if I quit it obviously just closes.
I've tried deleting the prefs.xml file a bunch of times, nothing has helped. I downloaded the new beta and am still having the same problem, except now the screen freezes at the "validating, unregistered" portion of the initial load screen :o. How do I proceed?
If I reinstall HEM, will I have to use my 2nd product key? I am pretty sure I've only used the first, though if I've used both, am I going to just have to buy a new HEM?