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View Full Version : Root element is missing, cannot create new one?



spZenith
12-02-2010, 01:23 PM
Hello,


I've been having the "root element is missing" problem with HEM, so I googled around a bit and found that I was supposed to delete the prefs.xml file in my config folder, which I immediately did. Next time I started HEM, it created a new one for me, I created new HUD preferences and start playing. Then HEM crashed, and since then I've started getting the "root element is missing" problem again, but when I deleted the prefs file this time, HEM said it would create a new one for me, then said that there is an error, and it cannot create a file that's already there (even though I deleted it).

If I click "continue anyways" (or whatever that button is), it just kinda tries to load forever, and if I quit it obviously just closes.


I've tried deleting the prefs.xml file a bunch of times, nothing has helped. I downloaded the new beta and am still having the same problem, except now the screen freezes at the "validating, unregistered" portion of the initial load screen :o. How do I proceed?


If I reinstall HEM, will I have to use my 2nd product key? I am pretty sure I've only used the first, though if I've used both, am I going to just have to buy a new HEM?

morny
12-04-2010, 05:34 AM
Hey,

Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe


we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

If you dont have a HM account already just create one by clicking on the create account link. If you forgot your password please use the forgot password feature. If you forgot your username or the password retrieval was unsuccessful send a new email to sales@holdemmanager.com and they will forward the details, we do not have access to this information in support so you must send a new email to sales.