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nikito00
12-01-2010, 08:54 PM
hello guys, soon i get the HEM and install on my PC....
after import the hands, i have stats only on $ tables.... ( Imageshack - pic003wi.jpg (http://img198.imageshack.us/f/pic003wi.jpg/) )
when i play on euro tables, on HEM not reported any hands, if I play tables with $ everything is fine.... how i can fix this

my language PC : english, location UK...... make new database without results.... what can i do ? pls help me i need

sorry for my bad english :(

Patvs
12-02-2010, 02:09 AM
Can you try to force the HUD on the EUR table by using the table finder: FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD)



If that fails, email us the handhistory of such a EURO hand to support@holdemmanager.com

nikito00
12-02-2010, 07:40 AM
i try to find tables with TM... but no results ( ImageShack® - Online Photo and Video Hosting (http://img51.imageshack.us/i/pic001up.jpg/) )

wait 5-10 minutes, but not shown stats on euro tables... update with last version and nothing..

this is one hand from euro table..... maybe problem is with Euro symbol? how i can change???


Everleaf Gaming Game #220720210
***** Hand history for game #220720210 *****
Blinds Ђ0.10/Ђ0.20 NL Hold'em - 2010/12/02 - 11:22:00
Table Ootacamund13
Seat 3 is the button
Total number of players: 6
Seat 1: Panino05 ( Ђ 19.60 EURO )
Seat 2: pozz9 ( Ђ 17.76 EURO )
Seat 3: The_Maid ( Ђ 9.60 EURO )
Seat 4: DerGentleman ( Ђ 59.36 EURO )
Seat 5: indiro1 ( Ђ 15.29 EURO )
Seat 6: pruzzo82 ( Ђ 9.70 EURO )
DerGentleman: posts small blind [Ђ 0.10 EURO]
indiro1: posts big blind [Ђ 0.20 EURO]
** Dealing down cards **
pruzzo82 folds
Panino05 folds
pozz9 folds
The_Maid calls [Ђ 0.20 EURO]
DerGentleman calls [Ђ 0.10 EURO]
indiro1 checks
** Dealing Flop ** [ 3h, 9c, Qh ]
DerGentleman: bets [Ђ 0.60 EURO]
indiro1 folds
The_Maid calls [Ђ 0.60 EURO]
** Dealing Turn ** [ 4h ]
DerGentleman checks
The_Maid: bets [Ђ 1 EURO]
DerGentleman raises [Ђ 2 EURO]
The_Maid calls [Ђ 1 EURO]
** Dealing River ** [ 2s ]
DerGentleman checks
The_Maid checks
DerGentleman shows [ Jh, Qs ] a pair of queens
The_Maid does not show cards
DerGentleman wins Ђ 5.51 EURO from main pot with a pair of queens [ Qs, Qh, Jh, 9c, 4h ]

Patvs
12-02-2010, 07:56 AM
Which Windows version are you using?
Are you date formatting settings set to d/M/yyyy ('European') or to M/d/yyyy ('American')?

Change them to M/d/yyyy in the Windows language & region settings.

nikito00
12-02-2010, 08:05 AM
i'm with windows 7 .....
this is very interesting... i can't find format American or European..... only English (UK) and English (united states)....... language is English.... Location is United Kingdom...... how they should be exactly


what do you think for euro symbol (Ђ 5.51 EURO) ? can i change?

nikito00
12-02-2010, 09:07 AM
change my format to English ( US) M/d/yyyy but nothing. if you can see with Team viewer ?? my skype is nikito0

nikito00
12-02-2010, 11:28 AM
if i clear lisende code from help\registration\clear HM license code.......
preinstall holdem manager and postgres. can i use my keys again ?

Patvs
12-02-2010, 11:50 AM
Sure.... and if you get any error during re-activation just reset your serial:
Go to Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

----
Though there is no real reason to clear your serial.

BUt do try to reinstall HoldemManager using the 93 mb full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe and creating a new database

nikito00
12-02-2010, 12:17 PM
if i can fix this problem with euro tables, i don't reinstall this software... but when i can't fix this.. what can i do ? can you help me .....

nikito00
12-02-2010, 07:45 PM
pls get mi idea, what can i do, preinstall all without result, now table manager find tables but don't whos stats automaticaly. only manual with "red box"..

if not soon find a solution to the Euro-tables, think to change windows

morny
12-04-2010, 06:57 AM
usually with weird issues like this it is the regional settings that cause the problem, can you post screenshots of your regional settings of all the TABs

XP
http://www.niles.com/support/helpdocs/Changing%20Regional%20Settings%20in%20Windows%20XP .pdf

VISTA
http://tlt.its.psu.edu/suggestions/international/keyboards/winkeyvista.html]Windows Keyboards (Vista)

WINDOWS 7
Open Regional and Language Options by clicking the Start button , clicking Control Panel, clicking Clock, Language, and Region, and then clicking Regional and Language Options.

nikito00
12-05-2010, 06:42 AM
change my windows... and now all is okay:)

kamachos
05-29-2011, 11:23 AM
have the same issue.

software is English
windows Vista
-format Germany
-location Germany
-display language English!

please advise, only euro tables dont work

-using latest HEM version

Patvs
05-29-2011, 04:18 PM
usually with weird issues like this it is the regional settings that cause the problem, can you post screenshots of your regional settings of all the TABs

XP
http://www.niles.com/support/helpdocs/Changing%20Regional%20Settings%20in%20Windows%20XP .pdf

VISTA
http://tlt.its.psu.edu/suggestions/international/keyboards/winkeyvista.html]Windows Keyboards (Vista)

WINDOWS 7
Open Regional and Language Options by clicking the Start button , clicking Control Panel, clicking Clock, Language, and Region, and then clicking Regional and Language Options.






Are you date formatting settings set to d/M/yyyy ('European') or to M/d/yyyy ('American')?

Change them to M/d/yyyy in the Windows language & region settings.

And change the format/region settings to English (United States and reboot)

kamachos
05-29-2011, 05:04 PM
changed everything to american format but it still does not work on euro tables

The software seems to use euro formating. Here is a hand from the euro tables



Everleaf Gaming Game #274994654
***** Hand history for game #274994654 *****
Blinds €0.02/€0.04 NL Hold'em - 2011/05/29 - 20:57:55
Table Hansard5 speed
Seat 2 is the button
Total number of players: 3
Seat 2: tempomat ( € 4.31 EURO )
Seat 4: alec82 ( € 1.19 EURO )
Seat 6: arvinbet ( € 3.96 EURO )
alec82: posts small blind [€ 0.02 EURO]
arvinbet: posts big blind [€ 0.04 EURO]
** Dealing down cards **
Dealt to tempomat [ 6[, 4_ ]
tempomat folds
alec82 raises [€ 0.10 EURO]
arvinbet calls [€ 0.08 EURO]
** Dealing Flop ** [ T+, 3], 7] ]
alec82: bets [€ 0.16 EURO]
arvinbet folds
alec82 does not show cards
alec82 wins € 0.23 EURO from main pot

kamachos
05-29-2011, 05:37 PM
sent email with link to the thread and some hands both EURO and USD

kamachos
05-29-2011, 05:45 PM
Also what is this folder used for: I see it in the list of auto detected import folders:

C:\Users\sabin\AppData\Roaming\HEM Data\Hands

Patvs
05-29-2011, 06:13 PM
There should be two C:\Users\....\AppData\Roaming\ system folders auto detected.

These folder are used for:
prefetch, and HoldemManager reads the player names / table name from a cache file on some pokersites, so this is where those files will temporarily be moved to.

kamachos
05-29-2011, 06:19 PM
this one does not even get imported, all hands on the euro tables

It did get processed eventually, but does not appear in reports or as a HUD

Patvs
05-29-2011, 06:44 PM
The hand you posted in this thread didn't import for me.
But there is something wrong with its formatting:

Dealt to tempomat [ 6[, 4_ ]
** Dealing Flop ** [ T+, 3], 7] ]


All 27 hands from the file you attached import without any problems.
(they have normal formatting such as:
Dealt to tempomat [ Jh, 7h ]
** Dealing Flop ** [ 3c, Jd, 5s ]




You rebooted your computer after your changed the settings to English (United States) with M/d/yyyy date formatting?

Which SQL version are you using? Update PostgreSQL to 8.4.8 (if you were using 8.4.x).. or install 9.0.4 (if you were using 8.3.x) from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org) (don't install 9.1 beta)

kamachos
05-29-2011, 07:42 PM
The posted hand is directly from the everleaf replayer, so it should not be much of a concern that it does not import. The hands from my email and the ones in the attached files, do import and get processed in HMARCHIVE, but cannot be seen in reports or as a HUD on the table!

I rebooted my computer and all my regional settings and software settings are on american format and language. The hands do import as I already stated, but not available in reports.


I am using 8.3.x POSTGRE, but this seems a bit of an extreme measure to me and I would only go ahead upgrading if absolutely necessary and if you know for sure that this is the cause. Could you test the hands on a 8.3x SQL?

Patvs
05-29-2011, 07:51 PM
I can see all 26 hands in reports/sessions/graphs, etc.
Clear your filters (even though it appears no filters are selected)


Do they show up if you import them into a NEW empty database?
If they do: there is a corruption in your current database (or in an index)

If they don't, update SQL 8.3 to 8.3.15 - Download PostgreSQL | EnterpriseDB (http://www.enterprisedb.com/products-services-training/pgdownload)


Note: I imported the hands into 9.0.4

kamachos
05-30-2011, 05:12 PM
I tried creating new database both UTF and ASCII, did not work with either. Hands import without errors, but are not visible in reports, how is this even possible? So it is not a corrupt database.

Could you test it on some 8.3.x HEM before I go with upgrade?
Any guides and links also would be appreciated.

kamachos
05-30-2011, 05:24 PM
Ok just tested the HHs on my laptop HEM which runs on windows 7 and postgre 8.4 and everything there imports and appears in reports. So it seems that the issue could be the postgre version. What would be the easiest and least risky approach? Links FAQs etc how to proceed with it and to which version, would 8.3.15 work, it probably is the easiest and safest update?

kamachos
05-30-2011, 05:44 PM
OK issue is resolved. Last time I changed the current format, location and display language all to ENglish(US), however, you have to change also the current language for non-Unicode programs to English(US) as well. I did the last thing just now and rebooted and now when I reimport the hands everything appears correct. Thanks for the patience and support.

I will postpone the DB upgrade for now unless there are some other known major issues/bugs with 8.3.x DB and HEM?

Patvs
05-30-2011, 05:55 PM
If SQL 8.3.x works for you don't upgrade.
And stick to 8.3.x.