snowie
12-01-2010, 12:53 PM
I have been a very successful poker pro for 5 years. About a year and 1/2 ago I purchased Holdem Manager. The HUD and the stats were very good. About once every month, Holdem Manager would not work properly and I would simply contact support, and a guy named Fabio would do a TeamViewer session w me that never lasted more than 2 minutes and fix everything.
However, about 3 months ago - Holdem Manager stopped working again. I contacted support exactly 8 times asking them for help. Every time, I received a very technical reply that was way over my head. I asked to do a 2 minute Teamviewer several times - and my request was denied. I was told that it would be too time consuming and costly!! I got tired of going back and forth in emails and purchased another competing program.
It is a shame because I would have and wanted to also purchase Holdem Vision and Leak Buster 3 - but that is of the question now bc my Holdem Manager does not work. Looking back, I find Holdem Manager Support's lack of willingness to help me very puzzling.
However, about 3 months ago - Holdem Manager stopped working again. I contacted support exactly 8 times asking them for help. Every time, I received a very technical reply that was way over my head. I asked to do a 2 minute Teamviewer several times - and my request was denied. I was told that it would be too time consuming and costly!! I got tired of going back and forth in emails and purchased another competing program.
It is a shame because I would have and wanted to also purchase Holdem Vision and Leak Buster 3 - but that is of the question now bc my Holdem Manager does not work. Looking back, I find Holdem Manager Support's lack of willingness to help me very puzzling.