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Hazza
03-26-2013, 03:43 AM
I have purged a bunch of hands in HM, and made a "vacuum analyze database" but the hands havnt disapeared from HM, and they still show up in the HUD. How do i solve this?

udbrky
03-26-2013, 04:05 AM
I want to let you know that your bug has been received and will be tested in the order it was received. Once we have tested and documented it thoroughly we will send you our results and/or ask for any other info/files that we may need to help resolve it.

netsrak
03-26-2013, 05:02 AM
How did you purge the hands? We have 2 options, one deletes the hands and the other not: http://faq.holdemmanager.com/questions/197/Purge+Hands
http://faq.holdemmanager.com/questions/100/Purge+Hands+from+Database

netsrak
03-26-2013, 05:02 AM
How did you purge the hands? We have 2 options, one deletes the hands and the other not: http://faq.holdemmanager.com/questions/197/Purge+Hands
http://faq.holdemmanager.com/questions/100/Purge+Hands+from+Database

Hazza
03-27-2013, 04:00 AM
How did you purge the hands? We have 2 options, one deletes the hands and the other not: http://faq.holdemmanager.com/questions/197/Purge+Hands
http://faq.holdemmanager.com/questions/100/Purge+Hands+from+Database

I have tested them both and no hands have been deleted from my database.

Hazza
03-27-2013, 04:02 AM
I have tested both of the links but no hands have been removed from my database still.

road_runner
03-27-2013, 05:24 AM
I am able to reproduce your issue. Hands are gone from reports but not from Players tab and results section for Tournaments.
I have purged all my hands and run a full vacuum\analyze\reindex. Need to do some more tests and will create a ticket for it

Hazza
03-27-2013, 08:13 AM
Is it also possible to have all the stats on people removed from the HUD? Thats the main thing i'm looking for.

Patvs
03-27-2013, 11:10 PM
There are two types of purges (delete)

-options--> settings--> purge hands (will delete handhistory, hand from graph, $Won from sessions, etc. everything, so hand won't be used anymore for stats)
-options--> settings--> observed HH configuration--> purge hands--> will delete the handhistory and therefore the ability to replay the hand, but the hand will still be used for the graph, $Won from sessions and for the HUD.



This is how it's supposed to work. But road+runner will write up a bugticket if 'options--> settings--> purge hands' isn't working properly.


It's not possible to delete stats from a player in the HUd, UNLESS you're able to do this using a HUD filter (affecting everybody at the table): hud options--> addtional HUD filters

road_runner
03-28-2013, 08:38 AM
This is a known issue and it has been documented in detail and sent to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly. The previously assigned internal ticket # on this issue is HMONE-221.

If you email hm2support@holdemmanager.com and in the subject line put "Notify Me When HMONE-221 Is Resolved". We have assigned someone to search for these subject lines after each release, so this should ensure you get notified after this fix has been released.

adurnin
05-23-2013, 11:45 AM
options--> settings--> purge hands (will delete handhistory, hand from graph, $Won from sessions, etc. everything, so hand won't be used anymore for stats)

If I do it this way for tournaments will my results and tourney stats be affected? Also how long should it take for around 400K hands?

Patvs
05-23-2013, 01:46 PM
Purging should be really fast... take 20-30 seconds.

It will delete the tournament hands. However it won't also delete the results.
You'll have to manually delete the tournaments to delete the results in the tournament tab--> results--> data view