PDA

View Full Version : Hands imported partially on every session.



Tilico09
03-25-2013, 06:49 PM
Hello.

Last days my HM1 is being really strange. Is importing just partially my hands from Pokerstars. It was fine but suddenly started to import just some hands.

I found on the forum but I didnt see any solution. Do you know what can be this about?

Regards.

Patvs
03-25-2013, 07:39 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_04Mar2013.exe


Try reimporting the hands into a new database. If they still won't import, email us a handhistory file.

Tilico09
03-27-2013, 02:23 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_04Mar2013.exe


Try reimporting the hands into a new database. If they still won't import, email us a handhistory file.

Thank you for your answer!

I updated the HM to the latest version and as well I moved the hands from the HMarchive to a new folder and import since that one, but for some unknown reason still importing hands random, I am checking with my cashier every days since I noticed it and really imports less hands that the ones I really play, so I cant have an accurate view of my game and leaks at this moment.

How should I send you the hands? Should I send you just the ones of the casino folder? or also the ones in HMarchive folder.

Thanks!

Tilico09
03-27-2013, 04:21 PM
Thanks!

I tried to import the hands from HMarchive to a new file and import from there and I still have the same problem, just import them partially, To chich address should I send my hands? Should I send just the ones from the Pokerstars autosave file? or also from the HMarchive.

Patvs
03-27-2013, 10:41 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_27Mar2013.exe


Our email address is support@holdemmanager.com

Email us a handhistory sample (from either your archive folder.. or the PokerStars handhistory folder..... by the way.. ALL hands are eventually moved to the archive folder) where less hands are being imported than are in the handhistory file.