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View Full Version : Another fail from HEM2. Literally worst program ever, ruining sessions



dadwatisds
03-16-2013, 07:12 PM
I've sadly been a customer for years for both HEM1 and 2 for 3-4 years, and every couple of months your program decides to come up with ways to just entirely screw up my session and make me loses thousands of dollars. In today's edition of HEM2 not working:

I launch MTT session on 8 different sites, first 4-5 no problems. Then all of a sudden, when I do absolutely nothing all my hud stats just disappear and table finder shows as empty. I'm like wtf eh I guess I'll restart holdem manager? And then the ****** obv does not open. It gives me the license bullshit about not recognizing my code, yay cool while clicking 25 tables I navigate to your site and copypaste the code which is 100% valid. Could it finally work... well guess what, NOT WITH YOUR PIECE OF **** PROGRAM, it's never that easy. Instead I get this:

http://i46.tinypic.com/293hj6w.jpg

OH cool so now your servers are down? That's really ****ing nice of you. Thanks for tellnig beforehands etc. I try to make it work 100 times, restart holdem manager try everything, after like 40 minutes (when I've practically been sitting out in my tournaments) it miraculously connects to the server and I get in! YAY!!!! Only an hour destroyed and focus gone!

Well this time it starts creating notes for all of my tables but somehow only gives me a hud for 2 softwares out of 8 (ongame and ipoker). It makes notes for every site but hud only recognizes two (table finder is empty for other sites).

I decide F it and restart entire computer (sitting out more, thanks). When I get back wanna guess what HEM tells me now?

Want two guesses?

REally?

Hint: it looks like this

http://i46.tinypic.com/293hj6w.jpg

I smash it for another 30 minutes sending you bug reports and shit and then all of a sudden on attempt 45358135 it lets me in (asking if I want this to be my primary computer, YES THIS HAS BEEN ONLY COMPUTER ONLY FOR A YEAR YOU IDIOTS.

It loads stats, for a second it looks good. Stars stats there, Party stats there. But wait... other sites don't load. Now Ongame and Ipoker dont work either. So same as before. I decide I'm OI and am just gonna grind hudless. On next sync break i restarted once more anyway just to try it out, can't hurt right?

Wanna guess what HEM2 says when I get back?

http://i46.tinypic.com/293hj6w.jpg
http://i46.tinypic.com/293hj6w.jpg
http://i46.tinypic.com/293hj6w.jpg


FADSDGFSDGFDGSFDGSDGSFG

This has been going on for like 6 hours now and I havent been able to get back since. This basically cost me like 5k of equity thanks a lot. I don't know where you find your coders, if it's from elementary school or something, but serously look at my posting history... every month or two there's a major issue. I've had different computers different versions different setup everything... and there's ALWAYS some **** wrong. You people are literally the nut low for charging for this bs.

dadwatisds
03-16-2013, 08:09 PM
Update: Got back after endless restarts. It now recognizes exactly one site (888poker) in hud even that it imports from everywhere. This better get fixed pretty ****ing fast or wont be able to play majors tomorrow.

Patvs
03-17-2013, 11:53 PM
Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)


Update: http://www.holdemmanager.com/Downloads/7703_Hm2AutoUpdate.exe

udbrky
03-18-2013, 02:39 AM
Please follow these steps completely:

http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html

We will need the answers to the questions in the thread as well.

Does it show the other names in your active player list?