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Pollentier
11-14-2010, 01:12 PM
Hello

I just downloaded the 15 day trial of holdem manager (the newest one I assume). It works perfectly except for one thing.
Everything is right (winrate, BB/100, graphics, VPIP, PFR, HUD etc.) but when I look at the hands all the picture cards (K,Q,J) are shown as an A.
This is really annoing if I'm about to analyse my game cause I don't remember every single hand I play perfectly.

I play on 888poker.com and I assume the version of HM I downloaded is the newest.

I'm really planning on purchasing this product but then I need to know if this also occurs with the registered version of the app.

Thanks!

Patvs
11-15-2010, 01:19 AM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab.

Can you take and post a screenshot of your problem?

Pollentier
11-15-2010, 03:36 AM
http://img695.imageshack.us/i/screenshothme.jpg/

http://img695.imageshack.us/i/screenshothme.jpg/

This is the screenshot, I downloaded the beta update like you requested me to do but nothing helped...
If you look at 'cards' there are no picture cards, just Aces and numbers.
I also double checked if everything was running as administrator and the box you said was always checked...

netsrak
11-15-2010, 04:42 AM
There seems to be something wrong with your installation.
Please uninstall HEM using Revo Uninstaller: FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

After completion please reboot your computer and download and install the full installer from our homepage. Please make sure that the postgresql option is disabled during the installation.