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View Full Version : hud works, but no hands in reports/session view



neemos
03-08-2013, 06:42 AM
Hi,
Have run in to a problem, i can play(pokerstars), and hem imports and the hud works. But there are no hands to view in either session view or report view. What is going on?

Have had this problem before, but have always worked to shut down and restart my com, but not this time.

specs:
Win7 64bit

udbrky
03-08-2013, 02:15 PM
Close HM2.

Please clear the filters folder in

7: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager


See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG


Stars has changed the hand history folder location on a lot of players, or just deleted the folder, this causes hands not to open.

1) You'll need to go to Stars' Options menu.

In the Hand History Folder location, check the location of the folder and make sure that it is in the list of Auto Import Folders in Hand Importing. Do the same with Tournament Summaries.

2) You may need to manually change the entries.

3) You might also need to manually import the hands from the folder and move to the archive.

If that does not work, it's because HM had already tried to process and reads them as non-hh or already imported. Please create a new database in database management. Then import the hands. You can export these hands and import into the original database.

Your computer clock should match your sessions time in active sessions and reports.

if not, open Hand Importing - Site Time Adjustment and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.


Please follow these steps completely:

http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html

We will need the answers to the questions in the thread as well.