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tsmdim
11-13-2010, 12:47 PM
Hi,

I had Hm registeres on 2 PCīs, but the pc that i used as PC1 is not working, i now would like to make my new PC Pc1, but i cant register. it says that i have to de-register Pc1 but i dont know how to do it since itīs not working at all....

morny
11-13-2010, 09:27 PM
Hi,

we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

If you dont have a HM account already just create one by clicking on the create account link. If you forgot your password please use the forgot password feature. If you forgot your username or the password retrieval was unsuccessful send a new email to sales@holdemmanager.com and they will forward the details, we do not have access to this information in support so you must send a new email to sales.

tsmdim
11-20-2010, 12:02 PM
hi,

i tryed to reset all HEM profiles, but it gives a error message and i still cant install my license in my new pc.

is the something else tha i can do?

netsrak
11-21-2010, 07:23 AM
Which error message do you get on our homepage?


Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com