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Akart81
11-12-2010, 10:55 AM
Hi, I've purchased the holdem manager using promotion from cardrunners while ago.
for some time i stooped using holdem manager and recently i downloade the update and when try to start holdem manager he asked me again to register so I entered my previous serial key but error appeared. the details are below. please help me to solve this problem. thanks in advance, best regards

License Failure Details
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11/12/2010 2:46:15 PM
cw
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A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

morny
11-12-2010, 09:29 PM
Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

please give HoldemManager Administrator rights:
1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator". if the option is grayed out then this is because youve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/) and reboot the PC then do step 3 and then you can disable UAC again if you like.
4) Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

Next, Enable the option to see Hidden Files and Disable "Hide protected operating system files": How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (It will be in Program Files (x86) if you have the 64bit version)

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

If that doesnt work please try this:

1. Create a new text document in C:\Program Files\RVG Software\Holdem Manager\Config folder by right clicking inside the folder on a blank space, choose New from the popup Menu and then choose text document and name it LicDebug with a capital L and D
2. Open HM and register
3. Close HM and delete the LicDebug.txt file if it fixes the issue or not

Check Proxy settings
FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager-) I Can't Activate & Register Holdem Manager (check the proxy settings)

Uninstall and Reinstall Holdem Manager
FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

if that doesnt fix it Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder after youve tried all those steps, if you were unable to complete any step please let me know

support@holdemmanager.com