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listerx
11-10-2010, 10:29 PM
Hi, I used the holdem manager professional version on both my PC and Laptop for a while, and then a couple months ago I upgraded my HEM to include Omaha professional as well and when I did this, the program stopped working on my Laptop (works fine on my PC).

When i try to launch on my Laptop it says registration is required and i have to activate online right now, so i click activate online and it says my license supports multiple machine profiles so I select PC #2 and click OK.

It then says "Success. Select OK to continute.

Then it says "A valid licence could not be obtained for Holdem Manager, Please contact HEM support for assistance."

It says copy details to clipboard so this is what I copied from that:

License Failure Details
--------------------------------------------------
11/11/2010 2:26:20 AM
cw
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (xxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (xxxx)" in HoldemManager.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.



Anyway, it brings me to one last screen if I click OK and it says "There is some issues with your licence, here are some tips to help you get up and running" and its just some steps that don't help me.

I can't ever open holdem manager to change the serial number on this laptop because every time I open it I get these same windows over and over and they are not helping me at all, so I decided to post here, hope you can help thanks.

Patvs
11-10-2010, 11:35 PM
To be able to change the serial:


First of all, we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html]How to see hidden files in Windows
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

2. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Also please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug.txt
3. Open HM and register
4. Close HM and delete the LicDebug.txt file

listerx
11-11-2010, 03:10 AM
Thanks for the reply Patvs. I haven't had a chance to try it out yet but i'll let you know how it goes once I have the time.