can't open the player note

[yodsanklai]

Hi, first sorry for my english

I'm using the trial version .7697

when I do click on the player note thats what I see:

103861

I'ts like freezed, if I try to click on it nothing happens

I play fast fold and being not able to take players notes Its pretty penalizing, there is anything I can do? I tried to make a new database but the problem persist

[DogNamedBluff]

1)Please open control panel.

2) Open Region-Language

3) Change your region to English (United States)

After these next steps, you can set it back to your standard setting.


1) Make sure that you add the download file to the exceptions in your antivirus and firewall and right-click, run as administrator.

2) Please delete everything except for the database, notecaddydefinitions, backups and config folders, caddylayout, CaddySettings, ColorDefinitions and layout, NoteCaddyTags and noteDefinitionsLayout files in: *
7: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

3) uninstall

4) Install this version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

5) Please add:
- holdemmanager.exe
- hudfuncapps.exe, postgres.exe, pg_ctl.exe (in postgres\bin)
- hmupdate.exe (available only during an update)

to the list of exceptions in your firewall and antivirus.

6) Please make sure that you are running as an administrator.

You may need to uninstall your AV, install HM2, and reinstall your AV.

[yodsanklai]

Hi DogNamedBluff, thanks for your help
I tried it and I resolved this other problem http://forums.holdemmanager.com/bug-reports/388231-problem-last-hand-winner.html

but I still can't open/write player notes, I just see a white box in the windows 7 preview

[DogNamedBluff]

Please try this:
1) Update Windows
2) Update graphics driver
3) Update Logitech Setpoint
4) Disable desktop composition
5) Set desktop to a non-aero theme