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beeblue
11-10-2010, 04:49 AM
hello, after last update i notice that HM is running too slowly...

after seeing the menu bar i find that table manager now open a new istance for every table - (I see something like that ImageShack: Host and Share your Photos and Videos - 81055176.jpg (http://img526.imageshack.us/i/81055176.jpg/)) with task manager I see that every process is called "table overlay"...

what can I do?

tks

(pc tools firewall plus - avast! antivirus - WinXP)

netsrak
11-10-2010, 04:57 AM
I have never seen this before.

Please reboot your computer, download and install the 1.11.05a update again ( http://www.holdemmanager.com/Downloads/HmUpdate.exe ) and try again.

beeblue
11-10-2010, 06:35 AM
hello...

made a reboot and installed again HM but problem still persist

what I have is clear in the image.. for every table I have on the windows bar an icon like that:

ImageShack: Host and Share your Photos and Videos - 62916330.jpg (http://img832.imageshack.us/i/62916330.jpg/)

that in the task manager is indicated like that:

ImageShack: Host and Share your Photos and Videos - 77230140.jpg (http://img818.imageshack.us/i/77230140.jpg/)

any advice?

tks

beeblue
11-10-2010, 09:48 AM
really any help? :(

netsrak
11-10-2010, 09:55 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

beeblue
11-10-2010, 10:40 AM
ty for reply

i'm just reinstalling everything from scratch-this will take me some time...
if this will not fix i will attach the file you are asking...

ty again

beeblue
11-10-2010, 12:25 PM
reinstalling HM & postgress dind't change anything, so I send you the file...

tky in advance for any advice

after the latest 1.1105b (that have fixed some issue with pokerstars.it) i can say that I have this problem ONLY with ONGAME - NO problem with other cardroom

beeblue
11-11-2010, 04:22 AM
sorry for bumping... basically can't play on Ongame (where I have my bankroll)...

any advice i can try?

netsrak
11-11-2010, 05:14 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

beeblue
11-11-2010, 05:29 AM
have just sended the mail -

ty

beeblue
11-12-2010, 06:43 AM
hello, just a quik question...

do you know usually after hom many days somebody will be recontacted from support for scheduling a temviewer session?

ty

netsrak
11-12-2010, 09:57 AM
Please allow up to 1 day for the answer.

beeblue
11-12-2010, 03:27 PM
Please allow up to 1 day for the answer.

ok, ty

anyway it doesn't matter anymore In the meanthime- after triyng many things, I was so happy and lucky to find by myselfh the solution for this very strange (and inusual) problem, so help from the support is not needed anymore...

ty

netsrak
11-13-2010, 06:43 AM
What was the solution for you? It will probably help others too.

beeblue
11-13-2010, 07:02 AM
What was the solution for you? It will probably help others too.

yea, netsrak u are right.

I have read basically any thread on the forum related to HUD problems and tryed many things but nothing worked... I was "inspired" by an advice made about setting an optimal resolution for the monitor... I have already the right resolution but was mumbling about the "right" type system font...

I have winXp with a non standard theme that can mean a non standard system font, so I switched to a standard winxp theme and this fixed the problem... I suspect a non standard system font may affect the working of table manager when playing on Ongame (with pokerstar I have non problem)... have not any idea why but i suppose this was the problem, perhaps you can give a "reason" on why this worked...

best

netsrak
11-13-2010, 10:28 AM
Tx, i have no idea why this worked but i'll forward it to my colleagues...

percefal
11-16-2010, 06:39 AM
Hi, I got the same problem, but I don't fix it with the solution proposed by beeblue
My SO is XP Professional, and I got the problem with Ongame too.

Salve, ho lo stesso problema, ma non risolvo con la soluzione proposta da beeblue.
Il mio sistema operativo è XP Professional, ed ho anch'io il problema con Ongame.

beeblue
11-16-2010, 07:25 AM
Hi, I got the same problem, but I don't fix it with the solution proposed by beeblue
My SO is XP Professional, and I got the problem with Ongame too.

Salve, ho lo stesso problema, ma non risolvo con la soluzione proposta da beeblue.
Il mio sistema operativo è XP Professional, ed ho anch'io il problema con Ongame.

mi spiace non poterti essere utile... io le ho provate davvero tutte e solo facendo quello che ho scritto son riuscito a risolvere...

cmq ti conviene riscrivere il messaggio allegando il file holdemanager.config

sospetto che questo genere di problemi possa anche verificarsi se hai la cartella delle HH con qualche altro file... (deve essere vuota) controllala...

ciauz

percefal
11-16-2010, 09:23 AM
Ah sei italiano :)

Non è che puoi dirmi le impostazioni del tema standard? Magari la configurazione che ho di default è diversa

beeblue
11-16-2010, 10:02 AM
Ah sei italiano :)

Non è che puoi dirmi le impostazioni del tema standard? Magari la configurazione che ho di default è diversa

gia, ste cose capito solo a noi italiani :)

allora visto che sei italiano riesco ad essere piu' preciso.

sul pc (con winxp) avevo installato un tema di windovs non default che lo trasformava in windows7 (all'apparenza, ovvio). il tema in questione si chiamava sevenvg rtm theme

di particolare questo tema faceva due cose: intallava un font suo specifico e un programma che gestiva il thema in se.

disintallando questo tema, la cosa s'e' magicamente risolta.

non ho idea come la cosa possa aver funzionato, ma ha funzionato.

per settare un thema di default -->click dx del mouse su una parte qualsiasi del desktop -- vai su proprietà - dove dice "tema" mettilo su windows xp

prova cosi...

se non dovesse funzionare, in generale condidera che si tratta di un problema dell'HUD, piu' che altro credo di raccolta/lettura dati dell'hud quindi assicurati che tu non abbia firewall/software anti-trojan che interferiscano con holdem manager

netsrak
11-16-2010, 10:09 AM
Please post some screenshots.

Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

percefal
11-16-2010, 10:32 AM
Grazie bee, da quello che mi dici posso ipotizzare che ad interferire sia proprio il firewall (anche perché ieri sera il problema non l'avevo).

Stasera proverò ed aggiornerò.



Thank you bee, according to your opinion I can ipothize that my firewall creates some problem (infact yesterday evening it was not active)

This evening I'll prove and I'll update this treadh :)

percefal
11-16-2010, 10:33 AM
Please post some screenshots.

Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?
Yes: OfficeScan NT Firewall.

beeblue
11-16-2010, 10:50 AM
Grazie bee, da quello che mi dici posso ipotizzare che ad interferire sia proprio il firewall (anche perché ieri sera il problema non l'avevo).

Stasera proverò ed aggiornerò.



Thank you bee, according to your opinion I can ipothize that my firewall creates some problem (infact yesterday evening it was not active)

This evening I'll prove and I'll update this treadh :)

si, prova... nei permessi del firewall, includi HMimport.exe, HoldemManager.exe e HMHud.exe

percefal
11-16-2010, 12:50 PM
Quelli, ahimé, non posso modificarli.

beeblue
11-16-2010, 01:16 PM
Quelli, ahimé, non posso modificarli.

se non puoi modificarli perche' non hai accesso ai settaggi, ok...

se hai accesso ai settagi, qui trovi come fare OfficeScan Firewall Support - Managed Antivirus Service (http://www.trvprotect.com/officescan_firewall.html)

percefal
11-16-2010, 02:57 PM
Please post some screenshots.

Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

Firewall isn't the problem.
Here's a screenshot with the "table overlay" opened.

It compares only with Ongame, no problem with Pokerstars and Party.



@ bee
No, non posso modificarli. In ogni caso il problema non risiede nel firewall, visto che compare anche se disattivato ;)

beeblue
11-16-2010, 03:33 PM
Firewall isn't the problem.
Here's a screenshot with the "table overlay" opened.

It compares only with Ongame, no problem with Pokerstars and Party.



@ bee
No, non posso modificarli. In ogni caso il problema non risiede nel firewall, visto che compare anche se disattivato ;)

yep, it was the exact thing that was appening to me - also with me, the problem wasn't obviusly the firewall...

sorry for not to be more helpfull :(

percefal
11-17-2010, 05:04 PM
Hi all, nothing to suggest? :(

netsrak
11-18-2010, 03:50 AM
Seems like we found a bug in the table manager. This should be fixed in our next release.

percefal
11-18-2010, 04:13 AM
Vielen Danken :)

o/

mr4miss
11-19-2010, 07:32 AM
HI,

I have similar issue with HEM. Is this fixed in 05c?
I have some other issues with HEM, but I'll post it in other section of forum


* can you please check it here:
http://forums.holdemmanager.com/manager-bugs/38386-weird-issue-hem.html#post188672

netsrak
11-19-2010, 08:51 AM
yep, 1.11.05c contains the fix: http://forums.holdemmanager.com/releases/39211-1-11-05c-pre-release.html

percefal
11-20-2010, 10:21 AM
Hi, with the fix problem is partially solved.
Table overlay doesn't compare in Windows task, but it compares using ALT+TAB

Salve, con l'upgrade il problema è parzialmente risolto.
Il "Table Overlay" non compare più nella barra di Windows, ma compare ancora spostandosi con ALT+TAB

netsrak
11-21-2010, 07:13 AM
Thanks, i'll forward it.

mr4miss
11-22-2010, 12:13 PM
works fine with 05c. only one table manager windows

percefal
11-26-2010, 03:23 PM
Hi, with the fix problem is partially solved.
Table overlay doesn't compare in Windows task, but it compares using ALT+TAB

Salve, con l'upgrade il problema è parzialmente risolto.
Il "Table Overlay" non compare più nella barra di Windows, ma compare ancora spostandosi con ALT+TAB
With release 1.11.05d the problem is NOT solved.

netsrak
11-27-2010, 07:19 AM
You mean to see the windows with ALT-Tab?
The basic problem is solved but this is still an open issue.

percefal
11-27-2010, 09:28 AM
Yes, this

netsrak
11-28-2010, 07:24 AM
But it doesn't cause any problems, its just a cosmetic issue?

percefal
11-28-2010, 07:39 AM
If you jump tables using ALT+TAB, it's a problem because you'll not change table immediately: the next program finded is "Table Overlay"

Se ti sposti sui tavoli usando ALT+TAB, è un problema perché non riesci a cambiare tavolo immediatamente: il programma successivo trovato infatti è "Table Overlay"

netsrak
11-28-2010, 01:46 PM
I see, its an open bug and i hope it will be fixed soon.

percefal
12-25-2010, 11:34 AM
Hi, with version 1.11.05e the problem isn't solved.

Merry Christmas to all

netsrak
12-26-2010, 07:15 AM
We don't see this as a big problem which needs to be fixed.
Can you please post a screenshot and explain why it causes problems for you?