View Full Version : HEM incompatible with Pokerstars.it's last update

11-09-2010, 06:38 PM

Today the italian poker room Pokerstars.it changed his way to send hands histories,adding for each hand a code not existing before. The conseguence is that HEM doesn't read correctly HH and HUD doesn't work. I make an example:

PokerStars Game #52427835765: Tournament #329810806, 9.28+0.72 EUR Hold'em No Limit - Match Round I, Level I (10/20) [AAMS ID: L2849006C7C6FAAV] - 2010/11/09 18:39:16 CET [2010/11/09 12:39:16 ET]
Table '329810806 1' 2-max Seat #1 is the button

The line in red represents the incompatible code and didn't exist before last update.

Could the HEM supporto solve this problem?

Thank you very much.

11-09-2010, 10:20 PM
Email us a full handhistory to support@holdemmanager.com

11-10-2010, 06:09 AM
I sent an email to your support as requested. Italian players using HEM are in serious difficulty in this moment; they can't use HUD and statistics. Could you solve this bug as soon as you can?
Thank you very much.

11-10-2010, 10:06 AM