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fpolle
11-09-2010, 03:23 PM
Today something strange has happened to my HEM...
i play on HU sng pokerstars.it, i opened the first table of the day and i noticed that the HUD wasn't working, i tried to launch it manually but it didn't work, however it seemed like HEM was importing hands and table manager was opened..

when the HUsng finished i noticed that HEM didn't import any hand!
I tried to import it manually and didn't worked..

I turned off both pokerstars and HEM and there was the same problem, but after 5 HUsng, suddenly the HUD began working and HEM started importing hands.. i made 8 HUsng today, the first five aren't tracked and i can't find hands, the last three everything was ok...

the strange thing was that i haven't touched anything on HEM or ps.it....

someone can explain me what happened??


edit: i have the version 1.11.05a, and i installed it yesterday... yesterday it worked

beeblue
11-09-2010, 03:46 PM
your are not lonely...

everybody that play on pokerstars.it have the same problem...

anyway, check the import folder... mine looks like was changed...

fpolle
11-09-2010, 04:20 PM
it didn't.. so do you think it's only a pokerstars.it problem?
not a HEM one's?

beeblue
11-09-2010, 04:30 PM
yes, it's a pokerstars.it problem... if you look around this forum, you will find other italian player with the same problem http://forums.holdemmanager.com/hud-bugs/38801-pokertars.html#post186740

I think we must wait for a fix in a next HM release

netsrak
11-10-2010, 05:01 AM
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

Patvs
11-10-2010, 02:40 PM
http://forums.holdemmanager.com/releases/38854-1-11-05b-pre-release-stars-fix-here.html

fpolle
11-10-2010, 04:24 PM
http://forums.holdemmanager.com/releases/38854-1-11-05b-pre-release-stars-fix-here.html


thank you

good job to all the staff, you've been very fast! :)