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surfsk869
11-08-2010, 04:17 PM
recently my HEM started acting up and was missing nearly all my hands ( for some reason it was only retrieving a small fraction of my hands played). i play on bodog and the hand grabber is working fine / hands are being saved in the proper place, etc. my hud will pop up, but will be in the wrong place or the numbers will be inaccurate for that session. i downloaded the newest version of HEM to no avail - what should i do now?

morny
11-08-2010, 10:14 PM
There were some problems with the handgrabber that 1.11.05a fixed, however it would only fix hands import after you downloaded it, for older hands youd need to purge and reimport the hands. If the problem persists with new hands can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and see if the problem persists with that database

surfsk869
11-10-2010, 02:45 PM
well creating the new database worked for retrieving the hands - however, now when the hud pops up the stats are over the wrong players. how do i go about fixing that?

surfsk869
11-10-2010, 11:38 PM
well the problem seems to have resurfaced. my graph is accurately portraying my progress but the HH are all messed up. for example here is a HH i copied from teh HEM database from ealier. I am poopydonkey, and it does not exposed my hole cards for some reason - it is as though i am just an observer at teh table and not playin. whats the deal?

Bodog History for Hand #2037494217
Hold'em No Limit ($2.00/$4.00) - 2010-11-10 21:32:40
Table 'Enthrod (max 6)' 6-max Seat #2 is the button
Seat 1: poopydonkey ($465.00)
Seat 2: DeepJR ($371.20)
Seat 3: MAU58 ($542.30)
Seat 5: brb9h ($537.50)
Seat 6: grillmeister ($404.00)
------------------------------
NEW HAND
DeepJR: posts the small blind $2.00
MAU58: posts the big blind $4.00
--- DEALING POCKETS
brb9h: folds
grillmeister: folds
poopydonkey: raises $8.00 to $12.00
DeepJR: folds
MAU58: raises $8.00 to $20.00
poopydonkey: raises $48.00 to $68.00
MAU58: raises $48.00 to $116.00
poopydonkey: raises $116.00 to $232.00
MAU58: raises $116.00 to $348.00
poopydonkey: raises $116.00 to $464.00
MAU58: goes all in $194.30
poopydonkey: goes all in $1.00
$77.30 is not called, return back to MAU58
MAU58: shows [4h As]
--- DEALING FLOP [2d,5c,9c]
--- DEALING TURN [Qh]
--- DEALING RIVER [8c]
Hand 2037494217:
poopydonkey wins main pot ($930)
DeepJR has added $30.80 more chips
------------------------------

netsrak
11-11-2010, 05:09 AM
For the hud positions:
configure the preferred seating of your Pokerclient and the seating preferences in HM accordingly
* open one Table, play at least one hand
* move the stats with the right mouse key to the correct positions
* Table manager -> Table -> Save positions
* Now you can open further tables but you will always have to play at least one hand for the stats being moved to the correct positions.

See our preferred seating FAQ:
FAQ - Hold'em Manager Poker Tracking Software :: Preferred Seating (http://faq.holdemmanager.com/questions/34/Preferred+Seating)

For the handhistory: please compare it to the file generated by the handgrabber. You should find it in the archive (default c:\hmarchive).
You can also try to use our latest release 1.11.05b which supports bodog without additional handgrabber: http://www.holdemmanager.com/Downloads/Hm_1.11.05b.exe

surfsk869
11-11-2010, 03:57 PM
i dled the new version of HEM and am very happy that you guys provided a way to import bdog hand w out a hand grabber. anywayy, the instructions you gave resolved the HUD problem, but even after the download of the new version of HEM the HH still do not display my hole cards. it is still as though im spectating the games. when the hud pops up it displays my stats for all the hands in my database, not just for that session. any other advice?

fwiw- i just realized that when i double click on my HUD it gives me my stats for that particular session, which it has never done before. the default in the past has given me my stats for the particular session im involved in, not sure if thats of any help but figure it cant hurt

surfsk869
11-11-2010, 04:43 PM
also, all my notes are gone........

netsrak
11-12-2010, 04:44 AM
The HM notes are saved in the database, so if you created a new database you need to import the notes again (export them from the old database before).

For the other problem: please make sure that Hud options->setup hero names is configured.

surfsk869
11-24-2010, 01:39 PM
well, the same problem still exists. HEM is missing a lot of hands and my HUD is still off. even after i save the positions in table manager, they get all screwy again after a few hands - wtf is going on

Patvs
11-25-2010, 12:26 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.... and REBOOT>

Then try the SAVE POSITIONS again, after you've moved your HUD stats.

surfsk869
11-25-2010, 08:21 PM
currently running win 7. whats weird is it was working totally fine up until recently.

netsrak
11-26-2010, 05:05 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.