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Barge Ass
11-07-2010, 05:18 AM
I've played 16K hands or so of HUNL on the iPoker, Merge and Entraction networks and HEM shows me being down $2K USD or so but when I add up the total balances I'm up about $770. I've paid $3K in rake and don't think I've received any direct rakeback yet so how do I find out if HEM is importing incorrectly and fix it if it is?

netsrak
11-07-2010, 06:25 AM
Which HM version are you using?

Please zip and mail the original handhistory files (you find them in the hm archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. we will then try to reproduce the problem.

Barge Ass
11-07-2010, 10:23 AM
I dl'ed the current version a few days ago. I've sent the email.

kz282
11-08-2010, 06:10 PM
Hello Guys!

One of my friends has import errors with HM 1.11.05a on 24h poker as well. May I send you his history file?

Barge Ass
11-08-2010, 09:04 PM
I just played a guy on the Merge network and HEM HUD shows him losing $288 and me winning $139. This is only over 128 hands. Surely the rake isn't 58c each/hand.

morny
11-08-2010, 10:32 PM
Weve most of these issues solved, were currently doing some internal beta testing and well release a new update as soon as we can

Barge Ass
11-08-2010, 10:48 PM
Will the latest version automatically fix the problem or will I have to purge Merge hands and re-import?

netsrak
11-09-2010, 04:35 AM
You will have to delete the hands via right mouse key (not purge) and reimport the hands.

Barge Ass
11-09-2010, 06:38 AM
Ok can I re import from the HEM archive? And how do I right click delete a group of hands (about 5K) for one particular alias only?

netsrak
11-09-2010, 01:51 PM
You need to copy the files from the archive to a different folder and then import them via import file or import from folder.

For the hands selection you can use the standard windows functions:
Shift-Mouse click -> select start and end of a block
Ctrl-Mouse click -> add single row to selection