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View Full Version : Moderators: please read, TableNinja FT error



jeppg1111
11-06-2010, 06:33 PM
So, playing 1/2 NL rush, a guy limps utg, I right click to make my standard raise, usually about 2.5x, with the limper it would have been slightly more.

However, all a sudden I throw out a pre flop bet of $97. Awesome. I get re raised all in for about $80 more, at this point I can't fold 99 and I hand a guy ~$170 when he shows KK.

I am 100% I right-clicked, did my standard everything. This was 100% a Tableninja error, it was on FTP

In all reality I think I am 100% deserving of some compensation. This was 100% an error on your guys end and it cost me quite a bit of money.

In the past when fozzy helped me set up HM, I tipped him well, he can vouch for that if he remembers jeppg1111. I love your guys product, everything about it, but this was a rare case and I am disappointed.

There have been other instances of this happening but I never complained because it was never this extreme. In past scenarios it may have been a min-raise pre where i meant to bet 2.5x. Or i know I have potted a flop numerous times, where my standard post flop bet is supposed to be much less.

This needs to be fixed. Moderators please help.


edit: here is the exact HH

$200.00 USD NL Texas Hold'em - Saturday, November 06, 06:21:45 ET 2010
Table Hermes (Real Money)
Seat 4 is the button
Seat 1: FrAAnko22 ( $53.55 USD )
Seat 2: dadalius ( $170.20 USD )
Seat 3: chinoxl0099 ( $437.60 USD )
Seat 4: Braniff747 ( $198.00 USD )
Seat 5: Enerd ( $46.20 USD )
Seat 6: luckystraw ( $182.10 USD )
Seat 7: Kinga B1atch ( $223.25 USD )
Seat 8: jeppg1111 ( $171.00 USD )
Seat 9: del2962 ( $265.95 USD )
Enerd posts small blind [$1.00 USD].
luckystraw posts big blind [$2.00 USD].
** Dealing down cards **
Dealt to jeppg1111 [ 9s 9h ]
Kinga B1atch calls [$2.00 USD]
jeppg1111 raises [$97.35 USD]
del2962 folds
FrAAnko22 folds
dadalius raises [$170.20 USD]
chinoxl0099 folds
Braniff747 folds
Enerd folds
luckystraw folds
Kinga B1atch folds
jeppg1111 calls [$72.85 USD]
dadalius shows [Ks, Kh ]
jeppg1111 shows [9s, 9h ]
** Dealing Flop ** [ 6h, Kc, Qs ]
** Dealing Turn ** [ 8h ]
** Dealing River ** [ Ac ]
dadalius wins $342.40 USD from main pot

Fool
11-07-2010, 03:16 PM
Unfortunately we do not provide compensation for poker losses. TableNinja has been rigorously tested but cannot be guaranteed to work on every machine. Its likely your suffereing from some sort of configuration error though its hard to say without more information. Please post or .zip and attach a copy of the following files and I'll check them over for errors:

1) Your TNFTLog and TNFTConfigAutoLoad files. You will find them in C:\Program Files\TableNinjaFT

2) A screen shot of the table with your HUD displayed. See instructions at Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm).