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SGB5000
11-06-2010, 08:30 AM
The final hand from the attached file is missing from my results.

I have tried re-importing this hand alone and the import states it is a duplicate but it is definitely not listed in my hands and the winnings are not included in my results.

Nb. I used the stars auto sit out and close table option which may, or may not, have siomething to do with it.

Any ideas / solution ?

netsrak
11-06-2010, 12:39 PM
The last hands is the QQ hand?
The import gives 62 hands for me.
Which HM version are you using?
Please update to 1.11.05a http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

And please try to import the file into a new database.

SGB5000
11-06-2010, 01:54 PM
The last hands is the QQ hand?
The import gives 62 hands for me.
Which HM version are you using?
Please update to 1.11.05a http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

And please try to import the file into a new database.

I am using 1.11.05a

The import gives me 62 hands as well. Like I said in OP the hand appears to have imported but is not showing in any of my stats or hand lists.

morny
11-06-2010, 07:53 PM
There is only 62 hands in the file, it imports the 62 for me, shows the 62 hands in the reports and also shows the last hand which is the QQ one.

Can you not see the QQ hand? See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports) and if the problem persists can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and reimport that file and see if its still missing the QQ hand

SGB5000
11-11-2010, 03:05 PM
There is only 62 hands in the file, it imports the 62 for me, shows the 62 hands in the reports and also shows the last hand which is the QQ one.

Can you not see the QQ hand? See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports) and if the problem persists can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and reimport that file and see if its still missing the QQ hand

I asked pokerstars for my last 100 hands immediately after the session. On the list they sent me Hand 7 and Hand 8 (which is the QQ hand) have both been imported into HEM but do not show on any reports.

I know they have been imported because when I try to import them again they show as duplicates.

I am not going to create a new database for the sake of 2 missing hands but my concern is whether other hands have been missed and I just haven't noticed before.

I never realised HEM could import then ignore hands in reports for no apparant reason!

Patvs
11-12-2010, 12:45 AM
HM can ignore hands... if a INDEX in the database is corrupt.

As a TEST, just create a NEW database, ONLY import your last session (containing the two missing hands)
If they DO show up in the new database, reimport ALL your hands into the new database.

If they DON'T email us the handhistories to support@holdemmanager.com