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bitel
11-06-2010, 07:56 AM
I have played many hands with a russian guy nicknamed Royal_Rabbit, and HM can't track him!!!
He appears in my database, but any hand has been properly processed by HM:

http://img253.imageshack.us/img253/4606/28058091.jpg

I've checked Pokertableratings and it doesn't look like he has played any hand since september 15...

I don't have any problem tracking any other user.

netsrak
11-06-2010, 12:35 PM
Do you have hands played with this user?
Please zip and mail the original handhistory files (you find them in the hm archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. we will then try to reproduce the problem.

kocho
11-19-2010, 01:34 PM
This guy is annoying. Any fix on this problem yet?

bitel
11-19-2010, 02:49 PM
kochooooo!

Send your Hand Histories to HM support (as I did) and add ad link to this thread in the mail.

A ver si lo arreglan de una pu*a vez