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Rillumarei
11-03-2008, 11:09 AM
I told yesterday about my problem.

Today I uninstalled the HEM software and re-installed it. Now I open the program and this text appears: "Could not find the Config\HoldemManager.Config file. Make sure you are running Holdem Manager from the correct directory.

And my "Add or remove applications" doesn't show Holdem Manager at the list.

What I should do?

Al1
11-03-2008, 11:51 AM
I told yesterday about my problem.

Today I uninstalled the HEM software and re-installed it. Now I open the program and this text appears: "Could not find the Config\HoldemManager.Config file. Make sure you are running Holdem Manager from the correct directory.

And my "Add or remove applications" doesn't show Holdem Manager at the list.

What I should do?

Be sure you have installed a full version first (1.06.03h) and after that an upload. No sure, but I think it happens if you install an upload without fundation.

morny
11-04-2008, 01:17 PM
Yeah Al is correct, download the full version from www.holdemmanager.net and then the patch, sounds like you just installed the patch

Rillumarei
11-04-2008, 01:20 PM
I also want to ask. Everything is kind of alright now, BUT..

When I'm starting HEM, pressing Cash Games > Reports -> There appears text "No Reports have been configured"?

And what I should do now? :D problem after problem dudes.

morny
11-04-2008, 01:26 PM
Cn you post a screenshot please of that error and the reports screen, have you went to change and selected it to a new user?

Rillumarei
11-04-2008, 02:06 PM
Cn you post a screenshot please of that error and the reports screen, have you went to change and selected it to a new user?

I have only used this database whole time. I didn't change user or something.

Here's pic:

http://img243.imageshack.us/img243/798/problemja6.jpg

morny
11-04-2008, 03:18 PM
Escalated to Roy, in the meantime please update to Beta 20 and see if the problem persists http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

Rillumarei
11-06-2008, 09:54 AM
Updated to beta 21. Doesn't help at all. Same problem and same text. Reports tab is really important for me to finding leaks and more, so I want that it works well.

morny
11-06-2008, 10:52 AM
Ok sorry for the delay ill follow this up with Roy

Rillumarei
11-20-2008, 10:32 AM
Any answers for my problem?
It doesn't work yet. And my version is 1.06.04 rc 7.

Al1
11-20-2008, 02:24 PM
Any answers for my problem?
It doesn't work yet. And my version is 1.06.04 rc 7.

Can you try to reinstall HM completely?
1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe
8) Test if it works
9) Overwrite the backuped holdemmanager.config in the new Config directory to recover your settings
10) Import your HUDs