PDA

View Full Version : 2 Problems



bent_zen
02-24-2013, 12:54 AM
Hi
I have two small problems on two sites:

Pokerstars - Doesn't show Results for Omaha tournaments (08 or High) It's strange because I have no problem with Reports or Hands, but it won't show Stats, Dataview, Graphs, etc. Holdem is fine.

Full Tilt - Hud won't work for Matrix SnG's. Works for cash games. Haven't tried regular SnG's.

Version: 1.13.01 Internal

fozzy71
02-24-2013, 11:48 PM
Hi
I have two small problems on two sites:

Pokerstars - Doesn't show Results for Omaha tournaments (08 or High) It's strange because I have no problem with Reports or Hands, but it won't show Stats, Dataview, Graphs, etc. Holdem is fine.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+


If you continue to have problems, please zip and email the problem hand histories (HH files) and tournament summaries (TS files). Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com



Full Tilt - Hud won't work for Matrix SnG's. Works for cash games. Haven't tried regular SnG's.

Version: 1.13.01 Internal

This is likely related to this open issue:

HMONE-194
FTP: HUD do not updates in tourneys

I have added your email address to the ticket so we can notify you once we have fixed it.