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domizi
11-03-2010, 07:11 AM
Support doesn't bother to reply to my emails so I guess here is my last hope :( So I can't activate my new HM whatever I do...

1)I've tried reinstalling it(with revo uninstaller)
2)I can't find that hidden file holdemmanager.exe.ldat(other is lic is deleted)
3)I can't understand how this one works (Registration Home Page (http://www.holdemmanager.net/registration/Default.aspx)), because when I try to login it says "Your login attempt was not successful. Please try again.", but when I press "Register" it automaticly logins me to holdemmanager.com.
4)I can't reset my license, because it says "denied"
5)I'm not using any proxy
6)It says "Could not activate license at server.
No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again."
7)I've tried beta
Could anyone(especially from staff) help me ? :(

netsrak
11-03-2010, 12:31 PM
Create an account on our homepage Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) (if you not already have one there). Login and enter your key. You will now see functions (Reset all profiles) to reset your license key.

domizi
11-03-2010, 06:36 PM
Create an account on our homepage Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) (if you not already have one there). Login and enter your key. You will now see functions (Reset all profiles) to reset your license key.

Can't login with my normal account, so I have created another one, but I can't add there my license key because it says "This serial number is not valid or has not yet been used.". So I can't login and I cant reset key. By the way I have sent a reg.log to support

morny
11-03-2010, 11:13 PM
ok thanks, well reply to the email as soon as we can, the reg.log will help narrow down the issue