PDA

View Full Version : HM closes automaticly after opening



MrBrazz
11-02-2010, 03:42 PM
I updated recently with the latest patch (1/11/05a) and now when I open HM it will close immediatly. Have no clue why. Run as administartor is on. It just closes. After loading the screen pops-on and then closes after that. How to fix?

morny
11-02-2010, 09:05 PM
Please install the update again to see if it repairs the issue: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

If not
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

MrBrazz
11-03-2010, 04:34 PM
I have again tried the update. Didn't work. After that i re-installed HM and now he will open but with an error saying: Database Holdemmanager does not exist. I know have no histories no aliases and HUD not working. After pasting the files in the config map an reopen HM the errors are gone but I'm back to square one because HM will close again automatically...

morny
11-03-2010, 11:10 PM
ok well you narrowed down the problem, one of your config files are corrupt. This time make a copy of the new config folder, then copy back just the holdemmanager.config file and if that crashes then you know thats the culprit, if it doesnt now try copying the old prefs.xml if that crashes you know its that.

Whichever one turns out to the be the bad one, delete it and copy the same file from the copy you made of the new config folder.

Alternatively just do a clean reinstall and start re-setting everything up again

MrBrazz
11-04-2010, 12:02 PM
I tried a clean install en uninstalled HM with Revo. Then I installed it again and reveiced the following messages before it opens:

http://i868.photobucket.com/albums/ab245/bros1987/HM1.jpg

http://i868.photobucket.com/albums/ab245/bros1987/hm2.jpg

After that i get to the mainscreen which is empty for the rest. No aliases whatsoever. Hud is also not available. I did the reinstall thing but now I am even more clueless...

morny
11-04-2010, 07:25 PM
You mean the database is empty, when you went into the database control panel was there more than 1 database?

You will need to setup your hud again as you prefs file was corrupt but sounds like you either didnt choose your hero name or else you loaded the wrong database

MrBrazz
11-06-2010, 12:03 PM
I can't load any hands or setup hero names. While trying I got this message:

http://i868.photobucket.com/albums/ab245/bros1987/hm3.jpg

netsrak
11-06-2010, 12:50 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.