lex365
11-01-2010, 08:54 PM
This is my 3rd post, as well as an email to support direct with sample HH files which is as yet has not been replied to.
Entraction has implemented changes to its super turbo SNG structure which means now all players start with 1250 chips not 1500. HEM works perfectly with all SNGs with 1500 starting stacks. However the super turbo games with the 1250 starting stack every game is stored as a loss with zero winnings and zero EV winnings.
I play these professionally as a job so its of paramount importance that my tracking software functions correctly. I am not saying this is any fault of HEM but this is now my 4th attempt to get somebody to address this situation. I believe a friend of mine Masuronike as also posted as there are a bunch of us who cannot use HEM correctly.
I can email hand histories again not a problem but can somebody please look at sorting this out so we all can use HEM again as it is supposed to be used.
Entraction has implemented changes to its super turbo SNG structure which means now all players start with 1250 chips not 1500. HEM works perfectly with all SNGs with 1500 starting stacks. However the super turbo games with the 1250 starting stack every game is stored as a loss with zero winnings and zero EV winnings.
I play these professionally as a job so its of paramount importance that my tracking software functions correctly. I am not saying this is any fault of HEM but this is now my 4th attempt to get somebody to address this situation. I believe a friend of mine Masuronike as also posted as there are a bunch of us who cannot use HEM correctly.
I can email hand histories again not a problem but can somebody please look at sorting this out so we all can use HEM again as it is supposed to be used.