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Erwino
11-01-2010, 06:42 PM
So im trying to change the preflop popup when i hover over a stat on my hud. Unfortunatly its grey'd out because i have old style popup ticked. When i untick it and apply changes it just automatically riverts back to being ticked, so i cant change it

morny
11-01-2010, 10:52 PM
Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe, ive tested on mine and i cant replicate so you might just have an older version

Erwino
11-01-2010, 10:57 PM
Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe, ive tested on mine and i cant replicate so you might just have an older version

im using the latest version that i updated today, version 1.11.05a

morny
11-01-2010, 11:00 PM
Can you attach the .pop file that this happens to, youll find in Files/RVGSoftware/HoldemManager/Config folder but it sounds like that may be damaged also attach the prefs.xml file from that folder

Erwino
11-01-2010, 11:08 PM
Can you attach the .pop file that this happens to, youll find in Files/RVGSoftware/HoldemManager/Config folder but it sounds like that may be damaged also attach the prefs.xml file from that folder


_T("\b")
_T("3-Bet")
three-Bet.total
_T("4-Bet")
_T("")
Four-bet
newLine
_T("Fold to 3-Bet")
Fold_to_three-bet
_T("Squeeze")
_T("")
squeeze.total
newLine
newLine
_T("\b")
_T("EP")
_T("MP")
_T("CO")
_T("Btn")
_T("SB\b")
newLine
_T("3b vs open from")
Three_bet.open_from.EP.total
Three_bet.open_from.MP.total
Three_bet.open_from.CO.total
Three_bet.open_from.BTN.total
Three_bet.open_from.SB.total
newLine
_T("Fold to 3B")
Fold_vs_3b.EP.total
Fold_vs_3b.MP.total
Fold_vs_3b.CO.total
Fold_vs_3b.BTN.total
Fold_vs_3b.SB.total

ive also got 2 xml files in there so ill attach both

?xml version="1.0"?>
HUDprefs>
General>
prefs font_size="8" font_name="Verdana" font_attr="1" background="0" text_color="26" popup_color="17" alt_popup_color="15" popup_text_color="0" alt_background="6" won_loss_mucked="True" hero_mucked="False" overhang="640" click_to_pop="False" flicker_free="True" grid="1" min_hands="0" separator="x/x" show_abrev="False" opacity="10" popup_timer="750" mucked_card_opacity="7" mucked_cards_time="5" mucked_card_test="False" seperate_panels="True" main_popup="" logging="False" pots="3" avg_vpip="True" avg_pot="False" fix_my_stats="True" lock_hud="False" disable_hero="False" force_topmost="False" scale_fonts="False" pre_fetch="1" />
/General>
configs>
default HU_NL="True" M6_NL="True" FR_NL="True" TT_NL="False" HU_FL="True" M6_FL="True" FR_FL="True" FR_TT="False" M6_TT="False" HU_TT="False" font_size="8" font_name="Verdana" font_attr="1" background="0" alt_background="1" text_color="26" show_abrev="False" main_popup="" opacity="9" seperate_panels="False" pots="3" site_index="-1" avg_vpip="True" avg_pot="False" fix_my_stats="True" show_notes="True" disable_hero="False" scale_fonts="False">
Name_abr dim_sample="False" abrev="" villainHero="both" format="0" old_popup="True" popup="Default_Winrate" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="12" upper_bound="20" />
Range color="17" upper_bound="40" />
Range color="8" upper_bound="1000000" />
/Ranges>
/Name_abr>
newLine />
PIP.total dim_sample="True" abrev="VP:" villainHero="both" format="0" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="40" />
Range color="12" upper_bound="1000000" />
/Ranges>
/VPIP.total>
PFR.total dim_sample="True" abrev="PFR:" villainHero="both" format="0" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/PFR.total>
Steal_Att.total dim_sample="True" abrev="ST:" villainHero="both" format="0" old_popup="True" popup="Default_Steal" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/Steal_Att.total>
three-Bet.total dim_sample="True" abrev="3B:" villainHero="both" format="1" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/three-Bet.total>
lineFeed dim_sample="False" abrev="" villainHero="both" format="0" old_popup="False">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/lineFeed>
Aggression_Factor.total dim_sample="True" abrev="AF:" villainHero="both" format="1" old_popup="True" popup="Default_Postflop" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Aggression_Factor.total>
Continuation_bet.flop dim_sample="True" abrev="FCB:" villainHero="both" format="0" old_popup="True" popup="Default_CBet" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Continuation_bet.flop>
Fold_to_CB.flop dim_sample="True" abrev="FvFCB:" villainHero="both" format="0" old_popup="True" popup="Default_CBet" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Fold_to_CB.flop>
Hands dim_sample="True" abrev="H:" villainHero="both" format="0" old_popup="True" popup="Default_Winrate" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="19" upper_bound="1000000" />
/Ranges>
/Hands>
/default>
/configs>
seating>
FullTilt HU="0" max6="2" max9="4" max10="4" />
PokerStars HU="-1" max6="2" max9="-1" max10="-1" />
Party HU="-1" max6="-1" max9="-1" max10="-1" />
IPoker HU="-1" max6="-1" max9="-1" max10="-1" />
UltimateBet HU="0" max6="2" max9="4" max10="4" />
Absolute HU="0" max6="2" max9="4" max10="4" />
Dracula HU="-1" max6="-1" max9="-1" max10="-1" />
Bodog HU="-1" max6="-1" max9="-1" max10="-1" />
Crypto HU="-1" max6="-1" max9="-1" max10="-1" />
Prima HU="-1" max6="-1" max9="-1" max10="-1" />
OnGame HU="-1" max6="-1" max9="-1" max10="-1" />
Everest HU="-1" max6="2" max9="4" max10="4" />
Pacific HU="-1" max6="-1" max9="-1" max10="-1" />
Betfair HU="-1" max6="-1" max9="-1" max10="-1" />
seating>
/HUDprefs>

Erwino
11-01-2010, 11:08 PM
and then the 2nd 1

?xml version="1.0"?>
HUDprefs>
General>
prefs font_size="8" font_name="Verdana" font_attr="1" background="0" text_color="26" popup_color="17" alt_popup_color="15" alt_background="6" overhang="640" show_abrev="False" opacity="9" popup_timer="750" mucked_card_opacity="7" mucked_cards_time="5" mucked_card_test="False" seperate_panels="True" main_popup="" logging="False" pots="2" avg_vpip="True" avg_pot="False" fix_my_stats="True" lock_hud="False" disable_hero="False" force_topmost="False" scale_fonts="False" />
/General>
configs>
default HU_NL="True" M6_NL="True" FR_NL="True" TT_NL="True" HU_FL="True" M6_FL="True" FR_FL="True" TT_FL="True" main_popup="" font_size="8" font_name="Verdana" font_attr="1" background="0" alt_background="1" text_color="26" show_abrev="False" opacity="9" seperate_panels="False" pots="3" avg_vpip="True" avg_pot="False" fix_my_stats="True" disable_hero="False" scale_fonts="False">
Name_abr dim_sample="False" abrev="" villainHero="both" format="0" old_popup="True" popup="Default_Winrate" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="12" upper_bound="20" />
Range color="17" upper_bound="40" />
Range color="8" upper_bound="1000000" />
/Ranges>
/Name_abr>
newLine />
VPIP.total dim_sample="True" abrev="VP:" villainHero="both" format="0" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="40" />
Range color="12" upper_bound="1000000" />
/Ranges>
/VPIP.total>
PFR.total dim_sample="True" abrev="PFR:" villainHero="both" format="0" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/PFR.total>
Steal_Att.total dim_sample="True" abrev="ST:" villainHero="both" format="0" old_popup="True" popup="Default_Steal" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/Steal_Att.total>
three-Bet.total dim_sample="True" abrev="3B:" villainHero="both" format="1" old_popup="True" popup="Default_Preflop" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/three-Bet.total>
lineFeed dim_sample="False" abrev="" villainHero="both" format="0" old_popup="False">
Ranges>
Range color="26" upper_bound="1000000" />
/Ranges>
/lineFeed>
Aggression_Factor.total dim_sample="True" abrev="AF:" villainHero="both" format="1" old_popup="True" popup="Default_Postflop" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Aggression_Factor.total>
Continuation_bet.flop dim_sample="True" abrev="FCB:" villainHero="both" format="0" old_popup="True" popup="Default_CBet" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Continuation_bet.flop>
Fold_to_CB.flop dim_sample="True" abrev="FvFCB:" villainHero="both" format="0" old_popup="True" popup="Default_CBet" font_size="8" font_attr="0" font_name="Verdana">
Ranges>
Range color="24" upper_bound="1000000" />
/Ranges>
/Fold_to_CB.flop>
Hands dim_sample="True" abrev="H:" villainHero="both" format="0" old_popup="True" popup="Default_Winrate" font_size="8" font_attr="1" font_name="Verdana">
Ranges>
Range color="19" upper_bound="1000000" />
/Ranges>
/Hands>
/default>
/configs>
seating>
FullTilt HU="0" max6="2" max9="4" max10="4" />
PokerStars HU="-1" max6="2" max9="-1" max10="-1" />
Party HU="-1" max6="-1" max9="-1" max10="-1" />
IPoker HU="-1" max6="-1" max9="-1" max10="-1" />
UltimateBet HU="0" max6="2" max9="4" max10="4" />
Absolute HU="0" max6="2" max9="4" max10="4" />
Cake HU="-1" max6="-1" max9="-1" max10="-1" />
Bodog HU="-1" max6="-1" max9="-1" max10="-1" />
Crypto HU="-1" max6="-1" max9="-1" max10="-1" />
Prima HU="-1" max6="-1" max9="-1" max10="-1" />
OnGame HU="-1" max6="-1" max9="-1" max10="-1" />
Everest HU="-1" max6="2" max9="4" max10="4" />
Betfair HU="-1" max6="-1" max9="-1" max10="-1" />
Pacific HU="-1" max6="-1" max9="-1" max10="-1" />
/seating>
/HUDprefs>

netsrak
11-02-2010, 01:26 PM
Are you using the default hud? Please try a different Hud configuration.

Erwino
11-02-2010, 05:31 PM
Are you using the default hud? Please try a different Hud configuration.

no im not using the default hud, it works fine for the default hud but it doesnt let me change it for my customised hud

morny
11-02-2010, 10:29 PM
That looks like the prefs file you attached, i need the applicable popup so if for example this happens with the default_cbet popup there should be a default_cbet.popup file there, please attach that

Also can you just attach the files rather than copying and pasting them, after you click a reply scroll below the submit reply button and youll see a manage attachments button, use that to attach the file

Erwino
11-02-2010, 10:42 PM
didnt even realise i can attach files

It will only let me attach that xml file. the other 2 says invalid file when i try to attach, but there the 2 that ive copyed in my earlier post

Erwino
11-09-2010, 05:39 PM
any 1 have any ideas why i cant change the popup for my hud?

netsrak
11-10-2010, 06:24 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

StonedShisha
11-12-2010, 01:37 PM
im having the same problem but reversed. I cannot tick the old style popup window cus it resets itself..

netsrak
11-13-2010, 07:08 AM
I already generated a bug report for it. As a workaround you need to manually change it in the file config\prefs.xml using a texteditor.
Its the parameter old_popup.

Please close HM before editing the file and create a backup copy.

StonedShisha
11-13-2010, 09:32 AM
Hey..
I sepnt entire night yesterday configuring the popups manually so they became good still..
But Im a bit unsure, what is the difference between old popup and new one..?

netsrak
11-13-2010, 10:49 AM
The oldstyle popups look a little bit different.

StonedShisha
11-13-2010, 12:53 PM
The oldstyle popups look a little bit different.

I tried to change it as u described and it worked. It's now using the old popup style. But honestly I dont notice any difference..

domino66
11-29-2010, 02:27 AM
For mods and ppl having this problem: see my post here:
http://forums.holdemmanager.com/hud-bugs/39602-i-think-there-rampant-bugs-pre-loaded-popups.html#post190232

Erwino
12-28-2010, 12:03 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

so i set up a remote support session months ago and the tech guy determined that he was also having the same problem and that it was actually a bug in HEM. that was months ago, how long is it gonna take for HEM to fix this bug?

netsrak
12-28-2010, 06:35 AM
The bug reports go into a queue for our developers. Some bugs have higher priority than others. So unfortunately i can't give you any ETA when this will be fixed.