View Full Version : Need help with HEM 1

02-18-2013, 06:38 AM
My HEM was working perfectly but then I needed to re-install my windows.
1. I reset my licence
2. I copy my hand history(HEM Archive) on my stick
3. I download HEM, insert my key/licence.
4. Go to Poker Stars and do that PS save my hand history on my comp.
5. Import all my hand history on HEM

and it all seems to be ok, I hawe all hand history and everything from past BUT now it's not displaying my HUD when i am playing.
Table finder are running , HEM is registrating my tourneys(shows win/losses,place on tourney) but i cant see any hand that i played.
Can you give my some advice?

ps. sry for bad english

02-18-2013, 05:57 PM
1) Close HM and the Table Manager.
2) Delete > \Holdem Manager\Config\prefs.xml. If you want to reset your HUD panel positions also, delete: pospref.txt, and pospref2.txt, and pospref4.txt.
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

02-24-2013, 07:35 AM
I did that but with no progress..
Here are my scrennshots...
should I reset my licence,delete hem and try again from start?

02-24-2013, 11:50 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_12Jan2013.exe

Make sure the poker client and hand histories are both is in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com