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View Full Version : everything seems ok, but hands arent getting to hm



mt504
10-28-2010, 09:03 AM
I start up HM, and hud starts as normal... but it only tracks a couple hands then stops. And its not even showing my screen name but everyone else at the table in the hud. Not getting any error reports, so Im lost.

This is day 4 and I can't get this thing working. I use to have mod TMViewer my comp to fix any issues. This is really killing me, can i hire a mod to fix my issue?

morny
10-29-2010, 12:28 AM
What site is this for?

mt504
10-29-2010, 12:31 AM
i acutally just got the cant connect to postgre message, so i restarted and it connected fine. The site with the problem is bodog. FTP seems to be working fine. Handgrabber doesnt seem to be the issue either.

Thanks again for your time.

morny
10-29-2010, 12:59 AM
Please try this pre-release and let me know if the problem persists http://forums.holdemmanager.com/releases/38356-1-11-05a-pre-release.html

mt504
10-29-2010, 01:27 AM
The new release solved the problem. You are a life saver, I could give you a hug if I could. Thx again.

mt504
10-29-2010, 03:37 AM
i take it back... when i sat in again, the hud is not working and the hands are not getting to the hm with the new patch. They did for the 6 hands i played for a test run couple hours ago... but now nothing.

Stumped again, and don't know what to do.

mt504
10-29-2010, 09:45 AM
this is beyond lame, can I just remove HM and reinstall and just take the loss on my mined history? Don't know what my other options are at this point and its killing me.

morny
10-29-2010, 03:41 PM
Cant believe you took back that hug!

You didnt mention the site yet but im presumed it was Bodog when you mentioned the handgrabber? Can you confirm its on Bodog and if not what site is it?

mt504
10-29-2010, 07:33 PM
Naw, I can't take back the hug cuz I already it to you. Prob give you another one later out of love, the only thing I took back was my yes its working comment. It is bodog, sorry but confirmed bodog--- is the site.

morny
10-29-2010, 07:59 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

support@holdemmanager.com

mt504
10-29-2010, 09:42 PM
Sounds good, I'm in the airport right now going to bangkok. Have a day layover then fly to macau but other then that, anytime will do. Give me a couple times that work for you and I will be there 100%, doesn't matter if its the middle of the night.

morny
10-30-2010, 03:12 PM
Email sent