REPORTS page empty, others fine, after clean install

[couriermike]

Sorry, there's more going on than I thought when I first posted, and I don't fully understand what the software is doing wrong if anything. I'll get back to you. (Is there no way to delete a post?)

[couriermike]

OK, here's the problem, and it has nothing to do with the title of the original post, sorry about that.

I just did a clean install of HEM and postgresql on a new Windows 7 machine about three days ago. No problem setting everything up and it worked fine.

Then yesterday a HEM popup prompts me to give it permission to do something to the database for LeakBuster or HEMVision. I don't use those apps but I still clicked yes. Ever since then, no new hands appear in Cash Games > Reports or Hands or any of the other pages, only hands from before yesterday.

However, today's hands are in the HMArchive folder and are showing up in HUD stats. (The HUD works fine.)

Can you help me with this? Thanks.

[couriermike]

No, today's hands are not in the HMArchive folder. Those were earlier hands that got stored early this morning with today's date. Probably the HUD stats are from the earlier hands, too.

[couriermike]

My bad! Wrong date on the new computer. I had 10/28 when it's really 10/27 hence Today filter listed no hands. Problem solved. HEM good, new computer bad.

While I have you here, the HEM logo is missing from the desktop icon, now it's ugly. Is there an easy way to fix that?

[morny]

Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

[couriermike]

thank you